• Apartments
  • Kitchen
  • River view
  • Swimming Pool
  • Washing machine
  • Free WiFi
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
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Oaks Townsville Gateway Suites is located on the waterfront and conveniently close to the CBD fringe. Oaks Townsville Gateway Suites provides a fully-equipped gym along with spa. It also has a swimming pool with views over the river and city. Offering the very best in luxury and location, the property's spacious, modern and luxurious apartments with spectacular river or hinterland views are sure to impress. There are a range of restaurants within a 5-minute walk, including Outback Jacks Bar & Grill and Jame Corner. Ribs and Rumps offers charge back facilities.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Oaks Hotels & Resorts
Hotel chain/brand
Oaks Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.2)

Free private parking available on-site

Loyal customers

There are more repeat guests here than most other properties.

Reliable info
Guests say the description and photos for this property are accurate.

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Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
Bedroom 1:
2 single beds
Bedroom 2:
1 extra-large double bed
Bedroom 1:
1 extra-large double bed
Bedroom 2:
2 single beds
1 extra-large double bed
Bedroom 1:
1 large double bed
Bedroom 2:
1 large double bed
Bedroom 3:
1 large double bed
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
8.2
Cleanliness
8.5
Comfort
8.5
Value for money
8.0
Location
9.2
Free WiFi
6.1
Low score for Townsville
Select topics to read reviews:

See what guests loved the most:

  • Nathan
    Australia Australia
    Central location Nice pool Undercover parking Clean room
  • Deanne
    Australia Australia
    Great location with restaurants and bars close by in Palmer Street and Flinders St East. Overlooked the stadium and could walk easily around the area. Room was spacious and clean, very comfortable bed. Very handy having a hairdresser downstairs...
  • Debbie
    Australia Australia
    Reception was good when we had an issue with our room.

Host Information

Company review score: 8.7Based on 158,220 reviews from 64 properties
64 managed properties

Property information

Located on Townsville’s sought after Palmer Street amongst an array of popular dining establishments, Oaks Gateway on Palmer offers the perfect base from which to explore all this popular North Queensland town has to offer.

Language spoken

English

Property surroundings

Facilities of Oaks Townsville Gateway Suites
Great facilities! Review score, 8.2

Most popular facilities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Fitness centre
Parking
Free private parking is possible on site (reservation is needed).
    Internet
    WiFi is available in all areas and is free of charge.
    Kitchen
    • Electric kettle
    • Refrigerator
    Bedroom
    • Linen
    • Wardrobe or closet
    Bathroom
    • Toilet paper
    • Towels
    • Private bathroom
    • Toilet
    • Free toiletries
    • Hairdryer
    • Shower
    Media & Technology
    • Flat-screen TV
    • Cable channels
    • CD player
    • DVD player
    • Radio
    • Telephone
    • TV
    Room Amenities
    • Fan
    • Ironing facilities
    • Iron
    Outdoors
    • Balcony
    Outdoor swimming pool
    Free!
    • Open all year
    • All ages welcome
    Wellness
    • Fitness centre
    Food & Drink
    • Tea/Coffee maker
    Services & Extras
    • Wake up service/Alarm clock
    Reception services
    • Invoice provided
    • Luggage storage
    • Tour desk
    Cleaning services
    • Dry cleaning
    • Laundry
    Miscellaneous
    • Air conditioning
    • Non-smoking throughout
    • Heating
    • Lift
    • Family rooms
    • Non-smoking rooms
    Safety & security
    • Smoke alarms
    • Security alarm
    • Key access
    Languages spoken
    • English

    House rules

    Oaks Townsville Gateway Suites takes special requests - add in the next step!

    Check-in

    From 14:00 to 21:30

    Guests are required to show a photo identification and credit card upon check-in

    You'll need to let the property know in advance what time you'll arrive.

    Check-out

    From 07:00 to 10:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of AUD 100 is required on arrival. That's about GBP 52. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 3 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 2 years
    Extra bed upon request
    AUD 59 per child, per night
    Cot upon request
    AUD 20 per child, per night
    3+ years
    Extra bed upon request
    AUD 59 per person, per night

    Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

    The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

    All cots and extra beds are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

    Mastercard Visa UnionPay credit card Eftpos Diners Club American Express Cash Oaks Townsville Gateway Suites accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


    Smoking

    Smoking is not allowed.

    Parties

    Parties/events are not allowed

    Pets

    Pets are not allowed.

    The fine print
    Need-to-know information for guests at this property

    When booking more than 4 rooms, different policies and additional supplements may apply.

    Please note that there is a 1.5% charge when you pay with a credit card.

    Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Oaks Townsville Gateway Suites in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    This property will not accommodate hen, stag or similar parties.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 14 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Oaks Townsville Gateway Suites

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • You can choose from a number of accommodation options at Oaks Townsville Gateway Suites (subject to availability). These can accommodate:

      • 2 guests
      • 3 guests
      • 5 guests
      • 6 guests

      For more detailed information, please check the accommodation option(s) breakdown on this page.

    • Yes, Oaks Townsville Gateway Suites is popular with guests booking family stays.

    • Check-in at Oaks Townsville Gateway Suites is from 14:00, and check-out is until 10:00.

    • You can choose from a number of accommodation options at Oaks Townsville Gateway Suites (subject to availability). These have:

      • 1 bedroom
      • 2 bedrooms
      • 3 bedrooms

      For more detailed information, please check the accommodation option(s) breakdown on this page.

    • The prices at Oaks Townsville Gateway Suites may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Oaks Townsville Gateway Suites is 500 yards from the centre of Townsville. All distances are measured in straight lines. Actual travel distances may vary.

    • Oaks Townsville Gateway Suites offers the following activities / services (charges may apply):

      • Fitness centre
      • Swimming Pool

    • Yes, there are options at this property that have a balcony. You can find out more about this and the other facilities at Oaks Townsville Gateway Suites on this page.