* A 2% surcharge applies on all EFTPOS, credit and debit card transactions.

* A valid credit/debit card and ID must be presented on check-in.

* Please note for bookings of 8 or more guests, different policies or procedures may apply.

* Towels are available from reception for an extra charge and a refundable deposit.

* Laundry facilities can be used at an additional charge

* If booking more than 1 bed in a dormitory room, the hostel cannot guarantee that guests will be allocated the same room. To avoid having a group split up, book well in advance.

* We cannot guarantee the same room for the duration of your stay, as existing bookings may make this impossible. We try our best to avoid moving guests around, however in order to guarantee this please book well in advance.

* Reception hours are 10am - 3pm. If you will arrive outside of these hours, you will receive check-in instructions via email. Please monitor your email for all communication from the Hostel.

* No refund policy for cancellations within 24 hours of check-in. Payment made towards all bookings can only be obtained in the form of booking credit for any nights cancelled.

* All bookings for the period 24th December - 2nd January inclusive are non-refundable and non-transferable.

* Credit cannot be issued or used for the period 24th December – 2nd January (inclusive) and a guest must contact the hostel to receive their credit voucher, it will not be issued automatically.

*Credit vouchers are subject to additional terms and conditions (issued on creation of credit voucher).

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。