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Situated in the Salamanca district of Madrid, Hotel Serrano is 400 metres from Rubén Darío Metro Station. The stylish rooms include a flat-screen TV and air conditioning. Hotel Serrano is next to the city’s fashionable shops on Ortega y Gasset Street. It is a 15-minute walk to Plaza Cibeles and the Retiro Park. The hotel is well-connected with the centre by bus. A buffet breakfast is served in the hotel’s breakfast room and room service is available for an additional charge. There is also a bar and staff at the 24-hour reception can recommend nearby restaurants.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in Madrid, this hotel has an excellent location score of 9.5

Breakfast info

Buffet

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 single bed
2 single beds
or
1 double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.2
Facilities
8.4
Cleanliness
8.9
Comfort
8.8
Value for money
8.4
Location
9.5
Free WiFi
7.8
Select topics to read reviews:

See what guests loved the most:

  • K
    Kirsis
    Italy Italy
    Reception very kind, they gave all the information to make my stay great. Location is very convenient to visit Madrid. The room was ready so I don’t wait for my room.
  • James
    Spain Spain
    Due to the Farmers protest, I was unable to get a taxi to the hotel and ended up walking (with luggage) for 50 minutes. I told Pedro the receptionist about my journey. He was very sympathetic, offered me a bottle of water and gave me a free room...
  • Mario
    Netherlands Netherlands
    Location and service was excellent, we were very happy with our time there

Hotel surroundings

Facilities of Hotel Serrano
Great facilities! Review score, 8.4

Most popular facilities
  • Parking
  • Free WiFi
  • 24-hour front desk
  • Room service
  • Lift
  • Heating
  • Bar
  • Laundry
  • Daily housekeeping
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Room Amenities
  • Socket near the bed
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.
    Reception services
    • Invoice provided
    • Concierge service
    • Luggage storage
    • Tour desk
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
    Safety & security
    • Fire extinguishers
    • CCTV in common areas
    • Smoke alarms
    • Key card access
    • Safety deposit box
    General
    • Shared lounge/TV area
    • Air conditioning
    • Non-smoking throughout
    • Wake-up service
    • Hardwood or parquet floors
    • Heating
    • Soundproofing
    • Car hire
    • Lift
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Languages spoken
    • English
    • Spanish
    • Italian
    • Polish

    House rules

    Hotel Serrano takes special requests - add in the next step!

    Check-in

    From 14:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 3 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are not allowed.

    Mastercard Visa American Express Cash Hotel Serrano accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    FAQs about Hotel Serrano

    • Guests staying at Hotel Serrano can enjoy a highly-rated breakfast during their stay (guest review score: 8.2).

      Breakfast option(s) include:

      • Buffet

    • Hotel Serrano is 1.3 miles from the centre of Madrid. All distances are measured in straight lines. Actual travel distances may vary.

    • Room options at Hotel Serrano include:

      • Single
      • Twin/Double

    • Check-in at Hotel Serrano is from 14:00, and check-out is until 12:00.

    • The prices at Hotel Serrano may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Hotel Serrano offers the following activities / services (charges may apply):