Hotel Puerto Palace features accommodation with gardens and terraces. The property has three swimming pools along with a kid's pool. All rooms come with a private balcony, a flat-screen TV and a mini fridge. Private bathroom is fitted with a hairdryer and a magnifying mirror. Buffet breakfast is available at the property. Guest can also enjoy dinner at the restaurant and a bar with live music at night. The property boasts a massage parlour along with activities including mini-golf, table tennis and a volleyball. A fitness centre and a tennis court are available at an additional charge. Hotel Puerto Palace is located about 1 km from Playa Jardin Beach and 1.5 km from Botanical Gardens and Loro Park.

Couples particularly like the location — they rated it 8.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.1)

Breakfast info

Continental, Vegetarian, Vegan, Gluten-free, Buffet

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
2 single beds
and
1 extra-large double bed
1 extra-large double bed
or
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.7
Cleanliness
9.1
Comfort
8.9
Value for money
8.6
Location
8.1
Free WiFi
8.0
Select topics to read reviews:

See what guests loved the most:

  • Jilli
    United Kingdom United Kingdom
    Really fabulous hotel. Gorgeous lobby, bar, pool and gardens. Great breakfast and evening meal. Helpful staff. Immaculate and peaceful.
  • Jošt
    Slovenia Slovenia
    It was super cozy, very luxurious and everything as it should be. Pool area was awesome, staff was super friendly, food was ok, room was perfect in every way. 11 / 10
  • Gary
    United Kingdom United Kingdom
    Stayed here many times however this was the first time in a single room, it was bigger than a lot of double rooms in city hotels. Always had pool views however this single room was sea views, half board and food was excellent as it’s always been...

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurante #1
    • Open for
      Breakfast • Dinner

Facilities of Hotel Puerto Palace
Great facilities! Review score, 8.7

Most popular facilities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Family rooms
  • Restaurant
  • Non-smoking rooms
  • Fitness centre
  • Facilities for disabled guests
  • Bar
Bathroom
  • Bath
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden
Activities
  • Aerobics
    Additional chargeOff-site
  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
    Additional charge
  • Walking tours
    Additional charge
  • Badminton equipment
  • Tennis equipment
  • Evening entertainment
  • Mini golf
  • Diving
    Additional chargeOff-site
  • Cycling
    Off-site
  • Hiking
    Off-site
  • Table tennis
  • Children's playground
  • Games room
  • Fishing
    Additional chargeOff-site
  • Tennis court
Food & Drink
  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Restaurant
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not possible).
  • Parking garage
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Kids' outdoor play equipment
  • Board games/puzzles
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box
    Additional charge
General
  • Shuttle service
  • Minimarket on site
  • Shared lounge/TV area
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Heating
  • Car hire
  • Soundproof rooms
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
2 swimming pools
Pool 1 - outdoorFree!
  • Open all year
  • Pool with view
  • Heated pool
  • Shallow end
  • Swimming pool toys
  • Pool/beach towels
  • Pool bar
Pool 2 - outdoor (kids)
  • Open all year
  • Suitable for kids
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Fitness
  • Pedicure
  • Manicure
  • Make up services
  • Beauty Services
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Open-air bath
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Solarium
  • Fitness centre
    Additional charge
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Portuguese

House rules

Hotel Puerto Palace takes special requests - add in the next step!

Check-in

From 16:00 to 17:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa Cash Hotel Puerto Palace accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowed

When booking half board, please note that drinks are not included.

FAQs about Hotel Puerto Palace

  • Hotel Puerto Palace is 1,000 yards from the centre of Puerto de la Cruz. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Hotel Puerto Palace is from 16:00, and check-out is until 12:00.

  • Yes, Hotel Puerto Palace is popular with guests booking family stays.

  • The prices at Hotel Puerto Palace may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Puerto Palace offers the following activities / services (charges may apply):

    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Cycling
    • Hiking
    • Children's playground
    • Games room
    • Diving
    • Table tennis
    • Tennis court
    • Fishing
    • Mini golf
    • Solarium
    • Evening entertainment
    • Tennis equipment
    • Aerobics
    • Pedicure
    • Personal trainer
    • Badminton equipment
    • Live sport events (broadcast)
    • Make up services
    • Happy hour
    • Fitness classes
    • Public Bath
    • Beauty Services
    • Fitness/spa locker rooms
    • Fitness
    • Open-air bath
    • Manicure
    • Walking tours
    • Swimming Pool
    • Live music/performance

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Hotel Puerto Palace on this page.

  • Room options at Hotel Puerto Palace include:

    • Single
    • Double
    • Family

  • Hotel Puerto Palace has 1 restaurant:

    • Restaurante #1

  • The nearest beach is just 1,050 yards from Hotel Puerto Palace. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Hotel Puerto Palace can enjoy a highly-rated breakfast during their stay (guest review score: 8.4).

    Breakfast option(s) include:

    • Continental
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.