• Sea view
  • Garden
  • Pets allowed
  • Swimming Pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Bath
  • Air conditioning
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Get the celebrity treatment with world-class service at Red Level at Gran Melia Palacio de Isora - Adults Only

This adults-only oceanfront complex offers outdoor pool with Balinese beds and hydromassage loungers. Each room has a private terrace with ocean or garden views. The Red Level at Gran Melia Palacio de Isora is an exclusive private area of the Gran Melia Palacio de Isora. Guests have access to all hotel facilities, including a wide range of international restaurants, 8 bars, including a beach bar, a lagoon-style infinity pool, sun terrace and tennis courts. Each spacious, elegant room at the Red Level comes with a coffee machine, an iPod dock and free WiFi. Bathrooms include a hydromassage shower and an over-sized bath tub. The exclusive Red Level lounge offers free tea and coffee all day. It also includes a poolside bar service and a business centre. There is direct access to Alcalà Beach from the hotel. 40 minutes’ drive from Las Cañadas del Teide National Park, and 35 minutes from Tenerife Reina Sofia Airport. The centre of Alcalá is a 10-minute walk away. Please note that all guests at this hotel must be 16 years old or older.

Couples particularly like the location — they rated it 9.1 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Gran Melia Hotels & Resorts
Hotel chain/brand
Gran Melia Hotels & Resorts

Property highlights

Top location: Highly rated by recent guests (9.2)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

Breakfast info

Gluten-free, Buffet

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
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Guest reviews

Categories:

Staff
9.5
Facilities
9.2
Cleanliness
9.4
Comfort
9.4
Value for money
8.2
Location
9.2
Free WiFi
8.8
High score for Alcalá
Select topics to read reviews:

See what guests loved the most:

  • Tracey
    United Kingdom United Kingdom
    This is a beautiful hotel and the Red Level adults only experience was excellent. From check-in to check-out everything ran smoothy as it should at a 5 star resort. The staff are ALL excellent, polite and friendly but not obsequious in any way....
  • Gemma
    United Kingdom United Kingdom
    Fabulous resort, friendly staff, just what was required for a R&R break.
  • Raphael
    United Kingdom United Kingdom
    Fabulous facilities and lovely room and pool Stayed Red Level B&B

Hotel surroundings

Restaurants
7 restaurants on site

  • La Terrasse by Jorge Peñate
    • Cuisine
      Seafood • International
    • Open for
      Dinner
    • Ambiance
      Romantic
  • Le Bistrot Provencal
    • Cuisine
      French
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
  • Nami Asian Bistro
    • Cuisine
      Chinese • Indian • Japanese • Thai
    • Open for
      Dinner
    • Ambiance
      Modern
  • Oasis Mediterranean
    • Cuisine
      Mediterranean • Spanish
    • Open for
      Lunch • Dinner
    • Ambiance
      Modern
  • L´Olio Trattoria & Pizza Bar
    • Cuisine
      Italian • Pizza
    • Open for
      Dinner
    • Ambiance
      Modern
  • Pangea Food Market
    • Cuisine
      International
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly
  • Dúo Steakhouse
    • Cuisine
      Steakhouse
    • Open for
      Dinner

Facilities of Red Level at Gran Melia Palacio de Isora - Adults Only
Great facilities! Review score, 9.2

Most popular facilities
  • 2 swimming pools
  • Free WiFi
  • Free parking
  • Spa and wellness centre
  • Beachfront
  • Fitness centre
  • 7 restaurants
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • Terrace
  • Garden
Kitchen
  • Dining table
  • Coffee machine
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Sofa bed
  • Clothes rack
Pets
Pets are allowed on request. Charges may be applicable.
Activities
  • Aerobics
  • Archery
  • Live sport events (broadcast)
  • Live music/performance
  • Happy hour
  • Themed dinner nights
    Additional charge
  • Bike tours
    Additional charge
  • Beach
  • Tennis equipment
    Additional charge
  • Snorkelling
  • Diving
    Additional charge
  • Cycling
    Off-site
  • Hiking
  • Canoeing
    Additional chargeOff-site
  • Windsurfing
    Additional chargeOff-site
  • Table tennis
  • Fishing
    Additional chargeOff-site
  • Tennis court
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • iPod dock
  • Flat-screen TV
  • Satellite channels
  • Telephone
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Valet parking
  • Parking garage
  • Electric vehicle charging station
  • Accessible parking
Transport
  • Public transport tickets
    Additional charge
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet bowls
  • Pet basket
  • Adult only
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Executive lounge access
  • Wake-up service
  • Tile/marble floor
  • Car hire
  • Laptop safe
  • Soundproof rooms
  • Lift
  • Heating
  • Barber/beauty shop
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Room service
2 swimming pools
Pool 1 - indoorAdditional charge
  • Open all year
Pool 2 - outdoorFree!
  • Open all year
Wellness
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Hair styling
  • Hair colouring
  • Hair cut
  • Pedicure
  • Manicure
  • Hair treatments
  • Make up services
  • Waxing services
  • Facial treatments
  • Beauty Services
  • Sun umbrellas
  • Hammam
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • German
  • English
  • Spanish
  • French
  • Italian
  • Russian

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Red Level at Gran Melia Palacio de Isora - Adults Only takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 01:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children are not allowed.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are allowed on request. Charges may be applicable.

Groups

When booking more than 9 rooms, different policies and additional supplements may apply.

Maestro Mastercard Visa UnionPay credit card Diners Club American Express Cash is not accepted Red Level at Gran Melia Palacio de Isora - Adults Only accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that all guests at this hotel must be 16 years old or older.

Guests with half-board reservations may choose 3 à la carte courses in the restaurant of their choice. The package includes all 7 restaurants.

Please note the published rates for stays on 24 December and 31 December include a mandatory fee for the buffet gala dinner held on those evenings at the Pangea Restaurant.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that pets up to 10kgs are allowed with a supplement of 30EUR per day.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Red Level at Gran Melia Palacio de Isora - Adults Only in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Red Level at Gran Melia Palacio de Isora - Adults Only

  • Guests staying at Red Level at Gran Melia Palacio de Isora - Adults Only can enjoy a highly-rated breakfast during their stay (guest review score: 7.8).

    Breakfast option(s) include:

    • Gluten-free
    • Buffet

  • Red Level at Gran Melia Palacio de Isora - Adults Only offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Sauna
    • Massage
    • Hammam
    • Cycling
    • Hiking
    • Snorkelling
    • Table tennis
    • Diving
    • Tennis court
    • Fishing
    • Canoeing
    • Windsurfing
    • Beachfront
    • Themed dinner nights
    • Beauty Services
    • Personal trainer
    • Beach
    • Archery
    • Tennis equipment
    • Fitness/spa locker rooms
    • Swimming Pool
    • Live music/performance
    • Facial treatments
    • Bike tours
    • Waxing services
    • Aerobics
    • Make up services
    • Happy hour
    • Hair treatments
    • Live sport events (broadcast)
    • Manicure
    • Pedicure
    • Hair cut
    • Hair colouring
    • Hair styling
    • Body treatments
    • Body scrub
    • Body wrap
    • Spa facilities
    • Steam room
    • Spa lounge/relaxation area
    • Foot bath
    • Spa/wellness packages
    • Massage chair
    • Fitness
    • Yoga classes
    • Fitness classes

  • Room options at Red Level at Gran Melia Palacio de Isora - Adults Only include:

    • Villa
    • Double

  • Red Level at Gran Melia Palacio de Isora - Adults Only has 7 restaurants:

    • Le Bistrot Provencal
    • Nami Asian Bistro
    • L´Olio Trattoria & Pizza Bar
    • La Terrasse by Jorge Peñate
    • Oasis Mediterranean
    • Dúo Steakhouse
    • Pangea Food Market

  • Red Level at Gran Melia Palacio de Isora - Adults Only is 200 yards from the centre of Alcalá. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • The nearest beach is just 50 yards from Red Level at Gran Melia Palacio de Isora - Adults Only. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Red Level at Gran Melia Palacio de Isora - Adults Only is from 15:00, and check-out is until 12:00.

  • The prices at Red Level at Gran Melia Palacio de Isora - Adults Only may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.