Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbour. Fresh, local fish and seafood are served in the stylish restaurant. With satellite TV and free Wi-Fi, each room is light and warmly furnished. Rooms also feature a hairdryer and tea/coffee facilities, while some rooms have view of the harbour or the estuary. Award-winning breakfasts are served each day, with freshly cooked full English breakfasts available. 'The Old Custom House Restaurant' mixes ancient and modern decor, and serves an extensive menu using fresh, local ingredients. The large, traditional bar at The Old Custom House serves hearty pub food and local real ales. Guests can dine in the sunny conservatory. Padstow’s bustling centre is less than 5 minutes’ walk away. Please note, photographs are only a representation. Our rooms are just as unique as the buildings and locations they’re in. You may find that your room differs in style, but you can be sure of a warm welcome, comfy bed, and delicious dishes when you stay with

Couples particularly like the location — they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.7)


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 double bed
2 single beds
Bedroom 1:
1 single bed
and
1 extra-large double bed
Bedroom 2:
1 double bed
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Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
8.8
Comfort
8.9
Value for money
8.2
Location
9.7
Free WiFi
8.1
Select topics to read reviews:

See what guests loved the most:

  • Sarah
    United Kingdom United Kingdom
    Fabulous location. Beautiful views across the harbour. Welcoming and helpful staff.
  • Jerome
    United Kingdom United Kingdom
    Fabulous rooms, so nice I didn't want to leave
  • Karen
    United Kingdom United Kingdom
    Excellent location. Very friendly staff. We enjoyed the meals we had, good choices

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant #1
    • Cuisine
      British • Seafood • Local
    • Open for
      Lunch • Dinner
    • Ambiance
      Family friendly • Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Facilities of The Old Custom House
Great facilities! Review score, 8.5

Most popular facilities
  • Free WiFi
  • Restaurant
  • Non-smoking rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Hairdryer
  • Shower
Bedroom
  • Linen
Kitchen
  • Electric kettle
Media & Technology
  • Flat-screen TV
Food & Drink
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Bar
Internet
WiFi is available in the rooms and is free of charge.
Parking
No parking available.
Services
  • Barber/beauty shop
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
General
  • Adult only
  • Non-smoking throughout
  • Heating
  • Non-smoking rooms
Languages spoken
  • English

Property practice

This property has told us they implemented a practice in one of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

The Old Custom House takes special requests - add in the next step!

Check-in

From 16:00 to 21:00

Check-out

From 08:00 to 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Maestro Mastercard Visa Solo American Express Cash is not accepted The Old Custom House accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Please note the lead guest must be 18 years and older.

You must show a valid photo ID upon check-in.

Kindly note the guest is liable for any lost items or damages made to the property by themselves during their stay, and will be charged if necessary.

There is scaffolding outside some of the Value and Double rooms until 18th March 2024.

FAQs about The Old Custom House

  • The Old Custom House has 1 restaurant:

    • Restaurant #1

  • Check-in at The Old Custom House is from 16:00, and check-out is until 11:00.

  • The prices at The Old Custom House may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Room options at The Old Custom House include:

    • Double
    • Twin
    • Apartment

  • The Old Custom House offers the following activities / services (charges may apply):

    • The Old Custom House is 100 yards from the centre of Padstow. All distances are measured in straight lines. Actual travel distances may vary.