Exceptional location and incredibly warm and welcoming staff. More than just accommodation - it’s a unique and memorable experience. Everything about our stay was wonderful, from the view of snow capped hills from the rooftop outdoor onsen, experiencing the traditional public onsens along the main street, to the delicate dishes served in the private dining room.

Christine Australia

This was my favorite hotel on our trip and one of the best hotel I have been so far. First, the service is incredible. They come and pick you up at the train station so you don't have to worry about walking over there and they drop you back on your last day. They also take care of your luggages. When you arrive all the staff welcome you. They are always smiling and nice. They pay attention to you to offer you the best service. They give you all the recommendation in the village and guide you. They even make your bed when you are having dinner. Second, the facility is super clean. Their Onsen is in/out which is very enjoyable. The dinner is very good, you need to like fish and pork. Plus, the view from the room is gorgeous on the mountain. I will recommend this hotel to everyone who is looking to come in the region. I will be back!!

Julia United States

The room was very clean, the stuff was very friendly, the food was very delicious and the hot bath on the top floor was very nice to have.

Alessia Italy

Staff were so lovely and could not be more helpful. Food was absolutely delicious! Onsen was really good too.

Tracy United Kingdom

We booked this place primarily for its proximity to the snow monkey park, but were absolutely delighted by the accommodations. They picked us up from the bus station upon arrival, dropped us off at the park, and had our luggage delivered to a cafe across from the train station which made arrival/departure so easy. The staff were exceptional - kind, accommodating, and polite (and spoke excellent English). The meals were yummy and filling. The ryokan is next to a street of onsens which they give you a special key to access, but we felt the onsen in this ryokan was the best (and obviously most convenient) - there is a spacious and clean indoor onsen, as well as a smaller open air onsen (it was magical sitting in it while it snowed). We thoroughly enjoyed our stay here.

Anne United States

the hotel facilities and meals are great. the station pick up is important. if you arrive before 13:00, remember to access the taxi arrangement center in front of the train station. hotel can not pick you up or answer the phone before 13:00. Remember this is japanese ryokan in countryside, not hotel in city. so do not expect very quick message response or 24hr reception. contact to arrange your arrival a few days before. meals are really tasty and the hot spring is good. hosts can speak fluent English and are very helpful.

Hsiao-wen Taiwan

Value for money is top! Clean, nice and comfortable! Fine food!

Kristoffer Denmark

Relaxed and welcoming, meals were sensational. Onsen great. Will be back again

Melissa Australia

Staff were friendly and accommodating. Exceptional service and fast communications as well. Shuttle service provided to ryokan and shuttle to money park as well

Andrew Australia

We could not meet the regular shuttle schedule at the train station, so the staff offered to pick up us at the Jigokudani Yaen Koen (Snow Monkey tourist site) parking area. I guess that a senior staff (if not the boss) used her car to pick us up, coz we took the “real” shuttle the next day to the train station. Knowing we do not speak Japanese and wish to have a private onsen, but Suminoyu only has public, they helped us book a private onsen at a nearby location saving us some time to figure that out. Although not all staff speak English well, they are always helpful. Those English-speaking staff always try their best to assist us. We came for the Onsen and Snow Monkey so decided to stay a night in Ryokan instead of rushing back to Tokyo. The Japanese Ryokan style 2 meals deal (一泊二食) is always enjoyable. It was the first time we had a traditional Tatami room, very neat. It's a worthy revisit place!

Chun Hong Kong