1. Service - Exceptional service with attention to detail. The staff are very polite. They also drove us down to the nearby eateries outside the hotel. What exceeds expectations is that they call me at 6pm to check what I am having for dinner and great service at the point part of the stay. 2. Facilities - Love the view, the Forest trail and the fireside Marshmellow bbq in the evening. 3. Food - Great food. Tried the Pasta of the day and Shinshu Beef. We usually have Kobe beef and the texture and the taste of the Shinshu Beef is excellent. Bread was excellent as well. Sangria is my favorite 4. Room - very clean. Hot tub is large with water from Ueno. Amenities like coffee, tea, juices are sufficient and good quality. 5. Location - great view and fresh air. Note that the hotel is far from Karuizawa. We book this hotel with that in mind, so we had spend 3 days in Karuizawa before arriving. Mainly stayed in the hotel area for our stay. Overall love this hotel. Exceeded expectations

Hu 新加坡

breakfast and hotel

Yushan中国台湾

Excellent food

Ting 新加坡

Staff was great

Wataru 美国

western Breakfast was good. Room is good. Italian Restaurant good.

Fiona 中国香港

とても閑静な場所で落ち着いたスタッフの方達が対応してくれた。 駐車場に着いた時からチェックアウトまでスタッフ皆さんが連携してスムーズに対応してくれた。 みなさん笑顔で心地の良い対応をしてくれた。

Shingo 日本

ロケーション最高✨ 自然に囲まれて空気が綺麗✨ 料理もこだわりが強く美味しかった😍

渡邉 日本

Big room, good amenities, relatively good value for the price in Japan

Ho 中国香港

We had a fabulous experience. My two daughters 6, 4 loved the complimentary camp fire with marshmellows and hot cocoa. We enjoyed the attached private bath as well. Staff was exceptional. You get what you pay for!

Dorian 美国

great design, elegant and cozy

Peter 瑞士