Staff were extremely friendly and the room was huge. Complimentary shuttle to train station. Private onsen option was available.

Roman Australia

Arriving at the Hotel I was met by a receptionist who brought me into the lobby and introduced me to the desk staff . They in turn booked me in and showed me the facilities and told me all I needed to know about the hotel. I was then taken up to my room by a staff member who showed me around the room/apartment. Arriving for dinner I was shown to my table and was told about the menu and how to cook portions of my dinner . This was repeated at breakfast . The experience of staying in a traditional Japanese Hotel was amazing and this was due to the professional standard of the staff who were so friendly and welcoming . Special thanks to my dining room lady . From the moment I walked in till I walked out I felt I was given 100% customer care . Thank you for a very pleasant stay . Brendan Clarke

Patrick Ireland

The public bath is small but perfectly serviceable. The staff were excellent and one dude spoke perfect English too. Rooms are large and there are plenty of extra bedding if you prefer your futon thick!

Kristo Japan

スタッフのみなさんの対応、清潔感(館内全体とお部屋にアロマの良い香りがしました)、温泉のお湯の温度、食事がとっても美味しかった、アルコールが安かった、部屋のシャワーヘッドやドライヤー、アイロンがリファだった、お部屋がものすごく広かった、テーブルと椅子、ベランダにベンチがあった

Miho Japan

Ci siamo fermati solo un giorno ma é stato una coccola fin dal primo momento. Siamo stati accolti dallo staff gentilissimo; i quali ci hanno fatto trovare le nostre valigie in camera intanto che ci informavano sulle regole e i servizi a nostra disposizione. Abbiamo provato l'onsen pubblico che aveva una vista meravigliosa. E non può mancare un accenno alla meravigliosa cena e colazione tradizionale giapponese, le cui portate ci sono state spiegate dalla ragazza che ci ha seguito durante il nostro soggiorno. Infine, nota positiva anche al servizio navetta che ci ha portato direttamente alla stazione. Se dovessimo ritornare a Nikko sicuramente torneremo in questo posto meraviglioso.

Angelo Italy

We stayed in the traditional Japanese room and enjoyed our stay. The room was large and featured two futons on the ground. The room had two outdoor areas, as well as a dining table and sitting table. There was a refrigerator and a hot water maker with tea cups and beverage cups provided. The room rate also covers use to the public hotel bath area which has two rooms divided by gender and features showers and a bathing area. Also covered is a full service breakfast and dinner each day. The staff was absolutely amazing and friendly. They also provide a ride to the train station around checkout time for those that need it. Other services included use to a private bath, spa services, and massages. Dinner time was 6 pm or 6:30 pm and breakfast was 8 am or 8:30 am. We would highly recommend Tsuganoki for a few days!

Rodel United States

The staff were so nice. The room is clean. They provide skincare for women and not just hair dryer but also flat iron and curling iron. The onzen was clean. It separates men and women.

Pimpun Thailand

This was such a great place. The staff was super attentive and made sure everything was right as soon as you walk into the door. Incredible place!

Jose United States

食事とスタッフが良かったです。夜も朝も、メニューが工夫されていて、とても美味しかったです。お肉が柔らかくて美味でした。

Sato Japan

직원분들 너무 친절하게 대응 해주시고 식사도 일본 전통요리 코스로 짱 맛있어요… 직원분이 요리 셋팅할때 설명을 잘 해주셔서 지방요리에 대한 이해도가 더 깊어졌다.

Yunju South Korea