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Get the celebrity treatment with world-class service at Serena Beach Resort & Spa

Situated directly on the white sandy beach of Shanzu, Serena Beach Hotel & Spa offers panoramic views over the Indian Ocean. Guests can dine beside the outdoor pool in the extensive tropical gardens. All of the spacious, air-conditioned rooms feature Swahili-style décor with beds surrounded by a mosquito net. Each room is equipped with a TV, minibar and private bathroom. Serena Hotel contains a variety of indoor and outdoor restaurants and bars, many of which play lively music. Room service is available and guests can enjoy a cocktail on their private balcony. Breakfast is served in the garden terrace. A variety of outdoor activities are available including volley ball, pedalos, windsurfing and yachting. After an active day guests can relax with a massage in the Maisha Spa and Health Club. Free private parking is available on site and there is free Wi-Fi throughout. The 24-hour front desk can organise an airport shuttle to Moi Airport 18 km away.

Couples particularly like the location — they rated it 8.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
and
1 extra-large double bed
1 extra-large double bed
or
2 single beds
1 extra-large double bed
or
2 single beds
Bedroom :
1 double bed
Living room:
1 sofa bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.3
Cleanliness
8.8
Comfort
8.8
Value for money
8.0
Location
8.6
Free WiFi
7.1
Select topics to read reviews:

See what guests loved the most:

  • Jenny
    South Africa South Africa
    It was a lovely location. The food was awesome. Rooms were clean and very comfortable. Staff was friendly. Will definitely want to revisit this property.
  • Margot
    United Kingdom United Kingdom
    Good location right on the beach. Beautiful surroundings laid out like a Swahili village.
  • Karl
    United Kingdom United Kingdom
    Loved the room and the beach ,Jahazi grill was amazing but the other restaurants I would rate more 4 star

Hotel surroundings

Restaurants
1 restaurant on site

  • Restaurant
    • Open for
      Breakfast • Lunch • Dinner

Facilities of Serena Beach Resort & Spa
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Beachfront
  • Free WiFi
  • Family rooms
  • Airport shuttle
  • Free parking
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • Garden view
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Sun terrace
  • BBQ facilities
    Additional charge
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Aerobics
  • Live sport events (broadcast)
  • Live music/performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
  • Walking tours
    Additional charge
  • Game drives
    Additional charge
  • Beach
  • Tennis equipment
  • Evening entertainment
  • Water sport facilities on site
    Additional charge
  • Entertainment staff
  • Snorkelling
    Additional charge
  • Squash
  • Diving
    Additional chargeOff-site
  • Bowling
  • Darts
  • Windsurfing
  • Karaoke
    Additional charge
  • Table tennis
  • Billiards
  • Children's playground
  • Games room
  • Fishing
    Additional chargeOff-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/champagne
  • Kid-friendly buffet
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
    Reception services
    • Invoice provided
    • Lockers
    • Private check-in/check-out
    • Concierge service
    • Luggage storage
    • Tour desk
    • Currency exchange
    • Express check-in/check-out
    • 24-hour front desk
    Entertainment and family services
    • Baby safety gates
    • Kids' outdoor play equipment
    • Indoor play area
    • Board games/puzzles
    • Board games/puzzles
    • Babysitting/child services
      Additional charge
    Cleaning services
    • Daily housekeeping
    • Trouser press
      Additional charge
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Business facilities
    • Fax/photocopying
      Additional charge
    • Business centre
      Additional charge
    • Meeting/banquet facilities
      Additional charge
    Safety & security
    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Smoke alarms
    • Security alarm
    • Key card access
    • Key access
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Carbon monoxide detector
    • Minimarket on site
    • Shared lounge/TV area
    • Designated smoking area
    • Air conditioning
    • Mosquito net
    • Car hire
    • Packed lunches
    • Family rooms
    • Facilities for disabled guests
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Room service
    Accessibility
    • Upper floors accessible by stairs only
    Outdoor swimming pool
    Free!
    • Open all year
    Wellness
    • Kids' pool
    • Fitness/spa locker rooms
    • Personal trainer
    • Fitness classes
    • Yoga classes
    • Fitness
    • Spa/wellness packages
    • Steam room
    • Spa facilities
    • Sun umbrellas
    • Sun loungers or beach chairs
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Spa and wellness centre
      Additional charge
    • Fitness centre
    • Sauna
    Languages spoken
    • English

    House rules

    Serena Beach Resort & Spa takes special requests - add in the next step!

    Check-in

    From 14:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 11:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Children and beds

    Child policies

    Children of any age are welcome.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    0 - 3 years
    Cot upon request
    Free

    The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

    There are no extra beds available at this property.

    All cots are subject to availability.

    No age restriction

    There is no age requirement for check-in

    Pets

    Pets are not allowed.

    Maestro Mastercard Visa American Express Cash Serena Beach Resort & Spa accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Serena Beach Resort & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

    Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

    Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

    Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

    Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Serena Beach Resort & Spa

    • Room options at Serena Beach Resort & Spa include:

      • Family
      • Double
      • Twin
      • Suite

    • Yes, Serena Beach Resort & Spa is popular with guests booking family stays.

    • Serena Beach Resort & Spa offers the following activities / services (charges may apply):

      • Spa and wellness centre
      • Fitness centre
      • Hot tub/Jacuzzi
      • Sauna
      • Massage
      • Children's playground
      • Billiards
      • Games room
      • Bowling
      • Snorkelling
      • Table tennis
      • Diving
      • Fishing
      • Tennis court
      • Karaoke
      • Darts
      • Windsurfing
      • Golf course (within 3 km)
      • Squash
      • Beachfront
      • Evening entertainment
      • Fitness
      • Aerobics
      • Spa/wellness packages
      • Personal trainer
      • Fitness classes
      • Happy hour
      • Spa facilities
      • Fitness/spa locker rooms
      • Yoga classes
      • Swimming Pool
      • Entertainment staff
      • Walking tours
      • Tennis equipment
      • Cooking class
      • Steam room
      • Water sport facilities on site
      • Beach
      • Themed dinner nights
      • Live sport events (broadcast)
      • Game drives
      • Tour or class about local culture
      • Live music/performance

    • Serena Beach Resort & Spa is 7.5 miles from the centre of Mombasa. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Serena Beach Resort & Spa may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Check-in at Serena Beach Resort & Spa is from 14:00, and check-out is until 11:00.

    • Yes, there is a hot tub. You can find out more about this and the other facilities at Serena Beach Resort & Spa on this page.

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

    • Serena Beach Resort & Spa has 1 restaurant:

      • Restaurant