We booked into the Ritz Carlton because it's supposed to be the best property in Almaty but we were surprised to see that it is literally a few floors in a building. Coming from India, we are used to sprawling properties for 5 star hotels and this one didn't look the part. However, the staff was extremely courteous and nice and so was the breakfast. They had a lot of options for vegetarians and vegans. Our room had a gorgeous mountain view. We loved it!

Juhi 印度

Best hotel in Almaty, great rooms, amazing view, great location.

Ruslan 乌克兰

Everything was top-notch! There's absolutely no room for any complaints. The service at the hotel is simply outstanding, with the staff excelling at their jobs. It was delightful to find that room service is available 24/7, and any inquiries are addressed promptly, making the wait time practically unnoticeable. The food is fresh and incredibly delicious. Special thanks to the chef for this culinary delight. The room itself was spacious and filled with natural light. All the amenities were provided, and they exceeded my expectations. From the reception and lobby to the restaurant and spa, their excellence is beyond commendable. The massage is also worth a special mention – it's truly a must-try. I'm very grateful for the excellent stay, and I will definitely return.

Nuryana 马来西亚

Staff was very helpful, concierge made excellent reccomendations, room size was very good, location was very good! Had a great stay, would definetly go back.

Rekhi 印度

Breakfast is fantastic. Staff were very welcoming and went out of their way to make us feel at home. Views from the hotel are lovely.

Andrew 美国

good location

Iosif 阿拉伯联合酋长国

Staff could not do enougth for you

Ian 卡塔尔

its location and good food

Ruchira 印度

BreaKFAST was the best I have had

Jane 英国

Bed and bathroom

Berdanova 英国