From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the property offers free pick-up or drop-off transfer from/to Penang International Airport. Guests are kindly requested to inform the property in advance of their expected arrival and departure flight details if they wish to make use of this service.

The resort is located 10 minutes up a hill. and travel buses are not able to drive up to the resort. Special arrangement is required to transfer guests from travel bus to the resort and it is subject to additional charges. Please contact the management for further info. If guests are coming in a group, it is advisable to use 10-seater van. Please note network access/mobile signals are weak in these areas.

Resort only serves breakfast, and there is no restaurant to serve lunch and dinner. Barbecue facilities and electric steamboat cooker with tableware are provided.

For BBQ, please bring along food, charcoal and aluminium foil.

Nearest restaurants, food courts and shopping centres are within 10-minutes drive away.

请您提前告知Fig Tree Hills Resort (花果山度假村)您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

您须在入住前通过银行转账方式向住宿付款。住宿会在您预订后与您联系并提供关于银行转账的说明。

为遵从政府针对新冠肺炎（COVID-19）的防疫指导，该住宿在指导实施期间可能需要客人提供额外文件，以证明其身份、行程及其他相关信息。

到店时需支付损毁押金：MYR 300。 该押金将以现金形式收取。 退房时此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将以现金形式全额返还。