• Apartments
  • Kitchen
  • City view
  • Free WiFi
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access
  • Non-smoking rooms
  • Luggage storage

Located in the Kota Kinabalu city centre, Promenade Service Apartment offers air-conditioned units and is 500 metres from Oceanus Waterfront Mall. Guests enjoy free WiFi in the comfort of their rooms. Featuring some units with city view and all rooms are non smoking. Many restaurants can be reached within a 3-minute walk from the property, while bars and cafes are also available nearby. Staff at the 24/7 reception can assist you with various transportation arrangements at an additional charge, such as airport shuttle and car rentals. Laundry is offered at an extra cost, while daily housekeeping is provided for free. Centre Point Sabah and Warisan Square Commercial Centre are 400 metres from Promenade Service Apartment. The nearest airport is Kota Kinabalu International Airport, 8.4 km from the property.

Couples particularly like the location — they rated it 8.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Loyal customers

There are more repeat guests here than most other properties.

Reliable info
Guests say the description and photos for this property are accurate.

Availability

Select dates to see this property's availability and prices

Accommodation Type
Number of guests
 
2 double beds
Bedroom 1:
2 single beds
Bedroom 2:
2 single beds
Bedroom 3:
1 large double bed
Bedroom 4:
3 single beds
Bedroom 5:
4 single beds
and
1 large double bed
1 large double bed
2 single beds
2 double beds
2 single beds
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
7.7
Cleanliness
7.8
Comfort
8.0
Value for money
8.2
Location
8.6
Free WiFi
7.2
Select topics to read reviews:

See what guests loved the most:

  • Krishen
    Malaysia Malaysia
    Overall it was a comfy stay. Location was strategic. Lots of restaurants around. Good value for the affordable price.
  • Sabtu
    Brunei Darussalam Brunei Darussalam
    Nice stay, huge room and clean..staff are helpful and hopefully book this apartment in the near future..Thanks very much....
  • Andy
    United Kingdom United Kingdom
    Great facilities, great central location. Near to malls, seafront bars & restaurants & and short grab/taxi ride to the local mangrove conservation centre. Staff were very helpful & will organise any of your trips around Sabah. Very helpful indeed....

Host Information

Company review score: 8.7Based on 2,575 reviews from 1 property
1 managed property

Company information

Our Service Apartments are equipped with basic facilities and conveniences that the modern traveller expects. Designed to cater for both business and leisure visitors, Promenade Service Apartment has a total of 121 rooms, offering a few types of accommodation to suit the needs of individual travellers or travelling families.

Property information

Promenade Service Apartments is within easy reach of all the excitement that Kota Kinabalu has to offer. Explore the heart of Kota Kinabalu on your stay with us and enjoy close proximity to various eateries, entertainment and shopping centres.

Neighbourhood information

Our property is ideally situated for the numerous bars and restaurants of Kota Kinabalu and a gentle stroll from a nearby Park. It’s also less than 5-minute walk from Waterfront Boardwalk where our guests can enjoy the view of the day’s setting sun; a privilege which many may overlooked. You’re then minutes away from the nearest shopping centre where you can take in the sights and sounds of Sabah’s growing capital city.

Languages spoken

English,Malay,Chinese

Property surroundings

Facilities of Promenade Service Apartment

Most popular facilities
  • Free WiFi
  • Family rooms
  • Parking
  • Non-smoking rooms
  • 24-hour front desk
  • Facilities for disabled guests
Parking
Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.
  • Parking garage
Internet
WiFi is available in the rooms and is free of charge.
Kitchen
  • Electric kettle
Bedroom
  • Linen
  • Wardrobe or closet
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Hairdryer
  • Shower
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • TV
Room Amenities
  • Socket near the bed
Services & Extras
  • Wake-up service
Building characteristics
  • Private apartment in building
Transport
  • Shuttle service
    Additional charge
  • Car hire
Reception services
  • Luggage storage
  • Tour desk
  • 24-hour front desk
Shops
  • Minimarket on site
Miscellaneous
  • Toilet with grab rails
  • Wheelchair accessible
  • Air conditioning
  • Non-smoking throughout
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Key card access
  • Key access
  • 24-hour security
Languages spoken
  • English
  • Malay
  • Chinese

House rules

Promenade Service Apartment takes special requests - add in the next step!

Check-in

From 14:00 to 00:00

You'll need to let the property know in advance what time you'll arrive.

Check-out

From 06:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of MYR 50 is required on arrival. That's about GBP 8. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
MYR 55 per child, per night
Cot upon request
Free
3 - 17 years
Extra bed upon request
MYR 55 per child, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Mastercard Visa American Express Cash Promenade Service Apartment accepts these cards and reserves the right to temporarily hold an amount prior to arrival.


Smoking

Smoking is not allowed.

Parties

Parties/events are not allowed

Quiet hours

Guests must be quiet between 23:00 and 05:00.

Pets

Pets are not allowed.

The fine print
Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Please inform Promenade Service Apartment in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

This property will not accommodate hen, stag or similar parties.

Quiet hours are between 23:00:00 and 05:00:00.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

A damage deposit of MYR 50 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Promenade Service Apartment

  • Yes, Promenade Service Apartment is popular with guests booking family stays.

  • Promenade Service Apartment is 750 yards from the centre of Kota Kinabalu. All distances are measured in straight lines. Actual travel distances may vary.

  • The nearest beach is just 0.6 miles from Promenade Service Apartment. All distances are measured in straight lines. Actual travel distances may vary.

  • Promenade Service Apartment can accommodate the following group size:

    • 15 guests

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Check-in at Promenade Service Apartment is from 14:00, and check-out is until 12:00.

  • Promenade Service Apartment has the following number of bedrooms:

    • 5 bedrooms

    For more detailed information, please check the accommodation option(s) breakdown on this page.

  • Promenade Service Apartment offers the following activities / services (charges may apply):

    • The prices at Promenade Service Apartment may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.