Lake Kivu Serena Hotel
Gisenyi Town, Gisenyi, Rwanda – Excellent location - show map
Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Fitness centre
- Beachfront
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Private beach area
Categories:
See what guests loved the most:
So
France“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !”- Declan
United Kingdom“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly” 
Gerald
Germany“We got a free upgrade to a suite because there was construction work at the hotel”
Hotel surroundings
Restaurants1 restaurant on site
- Kiyaga Restaurant
- CuisineAfrican • Local • International
- Dietary optionsHalal • Vegetarian
Facilities of Lake Kivu Serena HotelGreat facilities! Review score, 8.3
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Fitness centre
- Beachfront
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Private beach area
- Toilet paper
- Towels
- Towels/sheets (extra fee)
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Linen
- Wardrobe or closet
- Inner courtyard view
- Landmark view
- View
- Beachfront
- Outdoor dining area
- Outdoor furniture
- Private beach area
- Patio
- Balcony
- Terrace
- Garden
- Dining table
- Coffee machine
- Cleaning products
- Electric kettle
- Refrigerator
- Socket near the bed
- Clothes rack
- Live sport events (broadcast)
- Live music/performance
- Tour or class about local cultureAdditional charge
- Bike toursAdditional charge
- Walking toursAdditional charge
- Beach
- Tennis equipment
- Tennis court
- Dining area
- Seating Area
- Desk
- Flat-screen TV
- Satellite channels
- Telephone
- TV
- FruitsAdditional charge
- Wine/champagneAdditional charge
- Kid-friendly buffet
- Kid mealsAdditional charge
- Special diet menus (on request)
- Bar
- Minibar
- Tea/Coffee maker
- Accessible parking
- Concierge service
- 24-hour front desk
- Babysitting/child servicesAdditional charge
- Daily housekeeping
- LaundryAdditional charge
- Meeting/banquet facilities
- Safety deposit box
- Electric blankets
- Hypoallergenic
- Air conditioning
- Executive lounge access
- Wake-up service
- Hardwood or parquet floors
- Tile/marble floor
- Family rooms
- Ironing facilities
- Facilities for disabled guests
- Pants press
- Airport shuttleAdditional charge
- Non-smoking rooms
- Iron
- Wake up service/Alarm clock
- Room service
- Upper floors accessible by elevator
- Open all year
- Pool with view
- Shallow end
- Pool bar
- Fitness
- Spa/wellness packages
- Spa facilities
- Sun umbrellas
- MassageAdditional charge
- Spa and wellness centreAdditional charge
- Fitness centre
- English
- French
Cancellation/
prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.
Children and beds
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.
There are no extra beds available at this property.
All cots are subject to availability.
No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Cash
Lake Kivu Serena Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
The fine printNeed-to-know information for guests at this property
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
FAQs about Lake Kivu Serena Hotel
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The prices at Lake Kivu Serena Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.
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Check-in at Lake Kivu Serena Hotel is from 14:00, and check-out is until 11:30.
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Guests staying at Lake Kivu Serena Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 9.6).
Breakfast option(s) include:
- Continental
- Italian
- Full English/Irish
- Vegetarian
- Vegan
- Halal
- Gluten-free
- Kosher
- Asian
- American
- Buffet
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Room options at Lake Kivu Serena Hotel include:
- Double
- Family
- Suite
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Lake Kivu Serena Hotel is 1,000 yards from the centre of Gisenyi. All distances are measured in straight lines. Actual travel distances may vary.
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Lake Kivu Serena Hotel offers the following activities / services (charges may apply):
- Spa and wellness centre
- Fitness centre
- Massage
- Tennis court
- Beachfront
- Spa facilities
- Tour or class about local culture
- Private beach area
- Bike tours
- Fitness
- Live sport events (broadcast)
- Swimming Pool
- Walking tours
- Spa/wellness packages
- Live music/performance
- Tennis equipment
- Beach
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Lake Kivu Serena Hotel has 1 restaurant:
- Kiyaga Restaurant
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Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.
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Yes, Lake Kivu Serena Hotel is popular with guests booking family stays.
