Get the celebrity treatment with world-class service at Sheraton Hanoi West

Located in West Hanoi's own business district, Hyatt Regency West Hanoi is a 5-minute drive from National Museum. Offering an outdoor pool, luxurious spa and fitness centre, it also houses a restaurant and cocktail lounge. Guests receive free parking privileges. Hyatt Regency West Hanoi is located just a 5-minute drive from many corporate offices, National Museum and the National Convention Centre. The hotel is 29 km, or approximately 30 minutes by car, from Noi Bai International Airport. Featuring floor-to-ceiling windows, each room is decked in modern décor. The room offers entertainment in the form of a flat-screen cable TV and an iPod dock. Tea and coffee making facilities are provided. En suite bathroom is spacious and airy. It is fitted with a separate shower and generous bathtub. Massage services are available in the hotel. Its tour desk assists in sightseeing arrangements and currency exchanges. Room service is also available. Local and international cuisine can be enjoyed at the hotel’s restaurant, while drinks are served at its bar.

Distance in property description is calculated using © OpenStreetMap

Sheraton
Hotel chain/brand
Sheraton

Property highlights

Breakfast info

Continental, Italian, Vegetarian, Vegan, Asian, American

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 single bed
and
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.6
Facilities
8.3
Cleanliness
8.5
Comfort
8.7
Value for money
7.9
Location
7.8
Free WiFi
7.6
Select topics to read reviews:

See what guests loved the most:

  • Shadfar
    Australia Australia
    Lovely hotel located in one of good areas of Hanoi. Friendly and polite staff ready any time to help. My family and I really enjoyed staying there. Highly recommended hotel.
  • Chonghoey
    Singapore Singapore
    The location to the stadium and the staff at the lounge were amazing. Blackpink theme for the occasion!!!
  • Chamnong
    Thailand Thailand
    Room is super clean, swimming pool is nice, too. Bed is cozy, room size is big.

Hotel surroundings

Restaurants
1 restaurant on site

  • The Market
    • Cuisine
      Japanese • Korean • Pizza • Seafood • Steakhouse • Sushi • Thai • Vietnamese • Local • Asian • International • Grill/BBQ
    • Ambiance
      Family friendly • Traditional • Modern • Romantic
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Sheraton Hanoi West
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Fitness centre
  • Spa and wellness centre
  • Non-smoking rooms
  • Free parking
  • 24-hour front desk
  • Bar
  • Breakfast
Outdoors
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden
Activities
  • Cooking class
    Additional charge
  • Tour or class about local culture
    Additional charge
  • Happy hour
    Additional charge
  • Themed dinner nights
    Additional charge
  • Casino
  • Golf course (within 3 km)
    Additional charge
Food & Drink
  • Coffee house on site
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid-friendly buffet
  • Kid meals
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Restaurant
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Parking garage
Reception services
  • Invoice provided
  • Lockers
  • Private check-in/check-out
  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Entertainment and family services
  • Indoor play area
  • Babysitting/child services
    Additional charge
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Car hire
  • Packed lunches
  • Lift
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Emergency cord in bathroom
  • Lower bathroom sink
  • Wheelchair accessible
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Kids' pool
  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness
  • Full body massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Foot bath
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
    Additional charge
  • Massage
    Additional charge
  • Spa and wellness centre
    Additional charge
  • Fitness centre
  • Sauna
    Additional charge
Languages spoken
  • English
  • French
  • Japanese
  • Korean
  • Vietnamese
  • Chinese

House rules

Sheraton Hanoi West takes special requests - add in the next step!

Check-in

From 15:00

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 12 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0+ years
Extra bed upon request
VND 940,000 per person, per night

Cots and extra beds are not available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 6 rooms, different policies and additional supplements may apply.

Mastercard Visa Discover JCB American Express Cash is not accepted Sheraton Hanoi West accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

FAQs about Sheraton Hanoi West

  • Room options at Sheraton Hanoi West include:

    • Double
    • Studio
    • Apartment
    • Suite

  • Check-in at Sheraton Hanoi West is from 15:00, and check-out is until 12:00.

  • The prices at Sheraton Hanoi West may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Sheraton Hanoi West has 1 restaurant:

    • The Market

  • Sheraton Hanoi West offers the following activities / services (charges may apply):

    • Spa and wellness centre
    • Fitness centre
    • Hot tub/Jacuzzi
    • Sauna
    • Massage
    • Hammam
    • Casino
    • Golf course (within 3 km)
    • Foot massage
    • Personal trainer
    • Foot bath
    • Cooking class
    • Fitness
    • Happy hour
    • Steam room
    • Swimming Pool
    • Head massage
    • Fitness/spa locker rooms
    • Back massage
    • Themed dinner nights
    • Couples massage
    • Tour or class about local culture
    • Spa facilities
    • Full body massage
    • Spa/wellness packages
    • Spa lounge/relaxation area
    • Neck massage

  • Yes, there is a hot tub. You can find out more about this and the other facilities at Sheraton Hanoi West on this page.

  • Guests staying at Sheraton Hanoi West can enjoy a highly-rated breakfast during their stay (guest review score: 6.8).

    Breakfast option(s) include:

    • Continental
    • Italian
    • Vegetarian
    • Vegan
    • Asian
    • American

  • Sheraton Hanoi West is 5 miles from the centre of Hanoi. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.