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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
A lovely property beautifully decorated with lots of little personal touches in the room. All the staff were lovely & nothing was too much trouble. The hotel is situated in the centre of Bath ideally placed for the main attractions, shops, bars & restaurants. Breakfast was included & the food was outstanding with a good vegetarian range.
Negative section of review
Our room was small with a spacious bathroom which was fine for us but if you want something a little bigger maybe check when booking. The room could be very warm during the day but there was a Dyson fan in the room so you know that the staff are aware & trying to make your stay as comfortable as possible. Having said that it cools of an evening & I had the best 2 nights sleep I’ve had in a very long time. Last point our room overlooked the back of the property & next door is a very nice pub restaurant but you can smell the grill cooking. None of these are reasons not to book this fabulous hotel just things to be aware of when booking.
Positive section of review
Light and spacious studio room. Stylish with good quality furnishings and equipment. Hosts were helpful and very prompt to respond to requests. The generous supply of tea coffee milk jams and butter was much appreciated.
Positive section of review
It was peaceful and the surroundings were beautiful. We had access to a fridge, microwave, toaster and kettle and Amanda left more than enough bread and cheese and fruit for 2 days - not just 2 continental breakfasts!
Negative section of review
Nothing - Amanda was extremely helpful and gracious.
Positive section of review
Great place co to stay before jetting off to holiday. Rooms a clean and comfortable and the staff is very friendly and accommodating. Food is good, too.
Positive section of review
Excellent TV and Wi-Fi Breakfast chef was friendly and helpful Location was in easy distance from the town centre Good bathroom in second room
Negative section of review
Room1 was horrendous. I got drowned by the tap in the wash basin. The “ en-suite “ was tiny. I did not try to use the shower as it was almost inaccessible and I was afraid I might twist something in the attempt The room I was moved to was unfinished. No hanging facility. No mirror. No chair. Dirty windows and stank of paint.I spoke by phone to the manager after he had been informed of my bad experience. He was off hand and unapologetic and insisted I pay £30 per night extra for the new room. I did not see him at all during my stay. I did not pay the extra money. Instead of being refreshed by my break, I feel tired and upset. I would ask that you arrange for my money to be refunded in full so that I can hopefully arrange a beneficial break.
Positive section of review
Very clean and cosy. It’s a new built house so it’s like home from home.
Sutton Coldfield, United Kingdom
Positive section of review
Great location Has everything you need Spotless
Positive section of review
Nice hotel with good location. Cute breakfast.
Negative section of review
Cold in the room, the window didnt close properly
Positive section of review
Location was good, bed was comfortable.
Negative section of review
The door didn't really lock and there was signs it had been kicked in. The floor was dirty, the toilet seat was loose, there was no shower curtain or screen. The bedside lamp did not work, there was 1 socket in the whole room. And granted it wasn't advertised but 2024 and no TV in the room or shared space is a bit backward. Also the WiFi was very slow.
Positive section of review
It was clean
Negative section of review
The room smells of dog and fire door and window you could not open and not much on menu and not enough tea and coffee etc in the room