1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Ince-in-Makerfield, United Kingdom
Positive section of review
So good to come in a beautiful, quiet place after a long day in Bolton, a wonderful and refreshing change of scenery. Very comfy beds, luxurious master ensuite bedroom. Our children just loved the trampoline in the garden, what a bonus ! Helia promptly attended to all our needs!
Negative section of review
Unusual gas smell in the kitchen that lingered for the whole duration of our stay. Helia profusely apologised for that and promised to tackle a few more things in the property.
Positive section of review
The hotel's location is very good, in the centre of Birmingham, close to many tourist attractions, so it was very easy to explore the city. The breakfast was decent, with many food options and the staff was very friendly.
Negative section of review
Room cleaning is not the strong point of any hotel in the UK and this one would be no different. It was ok, it could be improved. Also, the room was very hot. It doesn't have air conditioning, what it does have is a climate control, which was not working properly. So, before going to sleep to cool the room, I had to open the window and it became a bit noisy. It took me some time to sleep.
Newcastle upon Tyne, United Kingdom
Positive section of review
The staff were very nice, the breakfast was decent. The location next to Newcastle train station was really convenient.
Negative section of review
The room was really dirty, I'm sorry to say. Long black hairs on the bed, on the closed toilet seat, so much dust in the air con/heating unit, dusty sideboards, greasy marks on plastic headboard above bed, greasy print on the mirror. I'm sorry to write this, but it was just such an unpleasant room, luckily I only had to sleep there after a full day of a conference. The lighting was not nice, very cold, and the room itself could do with some pictures or something to brighten it up.
Positive section of review
Perfect location, clean & spacious. Very friendly staff, great breakfast. Would stay again & recommend.
Negative section of review
Nothing
Positive section of review
Very central. Great room service and the reception staff were efficient but friendly and welcoming.
Negative section of review
Our room was in the old part, which your staff kindly moved us to in order to accommodate our dates. The room was lovely but a bit dark during the day and we were unable to let any air in.
Positive section of review
The room had access to a large garden. Very large room size, basically a studio apartment.
Negative section of review
Checking in was difficult as no instructions with access codes were initially sent. The staff solved it quickly over the phone.
Positive section of review
Great setting great advice from owners
Positive section of review
Its was homey which is good
Negative section of review
It wasn't as clean as I thought it was I had apartment 01 last time and it was brilliant out standing
Positive section of review
Cleanliness
Negative section of review
Cleaning staff are banging doors every morning during cleaning
Positive section of review
Nice room
Negative section of review
Restaurant