Booking.com reviews - Verified hotel reviews from real guests

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How does it work?

1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

Radisson Blu Hotel, Dubai Deira Creek
- “This hotel is in an excellent location for most activities. Free shuttle bus to the beach and Dubain Msll and Burj Khalifa. Only 200m walk to the nearest Metro Stration (Union Station) whicjh is also next to as large supermarket. Very comfortable room. Hotel service excellent. Hotel organised trransfer from Airport and return.”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Copacabana in Beach
- “The closeness to the beach and being a calm place nonetheless”
Canada

Western Budget Motel East Red Deer
- “I was an IHG snob but Booking.com put me over to Western Budget, so we tried it. Very impressive rooms, spacious, big fridge and dining area. Fireplace. Quiet. Very happy with my stay. Breakfast was as expected, some carbs; cereals, toast, bagel, juices, coffee, fruits and yogurt, enough to be satisfied and go.”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Acropolis Select
- “Perfect hotel. Great location, staff were very helpful and kind. The roof top terrace is great.”
Indonesia

HARRIS Hotel Batam Center
- “Please for all managers. Put your staff to learn English and why not give them a salary bonus .”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Toyoko Inn Tokyo Shinagawa Konan-guchi Tennozu Isle
- “Good. Some days were mediocre. Location : when shuttle is available ok but Otherwise have to take taxi from train station.”
Malaysia

Aurora Pavilion Bukit Jalil by Ody Suites
- “Location was great. The room size was wonderful for our family. Exceeded our expectations.”
Netherlands

Puur Geluk
- “The apartment was great. The decorations are discrete and tastefull, the artsy style is nice and confy Everything is in its place and more. The small terrace is really beutiful. I met some collegues online and the view behind me was so nice, with the light through the plants in the big windows than one of them told me that he thought I have a virtual wall until he spotted a cat walking on the fence The coffee machine is a real thing with coffee beans, the facilities are complete. You definitelly get more than you pay. The cofee and some fruit were on the house. The hosts are very nice and stylish people, very thougtfull and helpfull. They even offered to drive us from the train station to the property and back. They helped us with everything we needed and they contributted to the general impression of a nice and beautifull atmosphere overall.”
Poland

Old Town Vistula Premium Apartments
- “My favourite place Always polite clean For me Thebes in Poland”
Portugal

Casa de Serpa - Turismo Rural
- “Didnt had it, was in hurry.”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

BED STATION Hostel Khaosan
- “Lovely service and advice on tours and attractions”
Turkey

Kairos Hotel
- “An interesting secluded place. Hospitable people. Ideal for independent travelers. Definitely worth a visit 👍”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From £67
Novotel Birmingham Centre
Birmingham, United Kingdom

Average review score: 7.9
- Positive section of review
  
  We didn’t book breakfast until we arrived. There was a little dispute over the breakfast price as when we booked we were told it would be £12 per person but we were initially charged £13.50 per person. However, the duty manager honoured our booking price. Really very glad he did as we really enjoyed the breakfasts. I think it is probably one of the best hotel breakfasts that we’ve experienced, well cooked, plenty of variety and availability, great staff and service. We would like to single out your reception staff including Iuliana who were all very helpful and polite. Also the staff in the buffet breakfast.
- Negative section of review
  
  The price dispute was our only issue
Reviewed: 25 April 2024 Stayed in April 2024

Paul United Kingdom
From £71
Best Western Northfields Ealing Hotel
London, United Kingdom

Average review score: 8.1
- Positive section of review
  
  Brilliant location for travelling to Heathrow on the Piccadilly Line. Nearby restaurants and pubs very good as well. Very good continental breakfast. Will stay again when travelling from Heathrow.
Reviewed: 25 April 2024 Stayed in April 2024

Matthew United Kingdom
From £55
Holiday Inn Express Nuneaton, an IHG Hotel
Nuneaton, United Kingdom

Average review score: 8
- Positive section of review
  
  Much more selection at breakfast. Lovely sized room and lovely comfy bed The staff are always welcoming and polite. We are never disappointed when we stay here.
- Negative section of review
  
  Nothing. Everything was spot on
Reviewed: 25 April 2024 Stayed in April 2024

Dean United Kingdom
From £38
Number Five
Brighton & Hove, United Kingdom

Average review score: 8.5
- Positive section of review
  
  Had everything we needed. All linen lovely and fresh. Plenty of tea and coffee.
- Negative section of review
  
  Bathroom had a small basin that never had a plug so.couldnt wash very well and didnt want to shower. Matrees needs renewing.
Reviewed: 25 April 2024 Stayed in April 2024

Lorraine United Kingdom
From £107
The West Park Hotel
Harrogate, United Kingdom

Average review score: 9
- Positive section of review
  
  Staff were excellent. Lovely room, great location and beautifully decorated.
- Negative section of review
  
  Nothing
Reviewed: 25 April 2024 Stayed in April 2024

Mary United Kingdom
From £77
INNSiDE by Meliá Newcastle
Newcastle upon Tyne, United Kingdom

Average review score: 9.1
- Positive section of review
  
  Good location, good size room, great breakfast.
- Negative section of review
  
  On arrival the lady who checked us in could have been a little more cheerful, big bed but they were 2 pushed together which meant it was uncomfortable in the middle.
Reviewed: 25 April 2024 Stayed in April 2024

Dawn United Kingdom
From £59
DoubleTree by Hilton Southampton
Southampton, United Kingdom

Average review score: 8
- Positive section of review
  
  Decor was very nice with an excellent design
- Negative section of review
  
  Was given wrong room … late at night and exhausted having to wait for an additional bed for my Autistic daughter who was not happy We was also charged for parking and we had a disabled badge for myself due to spinal compressions
Reviewed: 25 April 2024 Stayed in April 2024

Samantha United Kingdom
From £67
310, The Kové, West Hill Road
Bournemouth, United Kingdom

Average review score: 7.6
- Positive section of review
  
  Location and pleasant little apartment
- Negative section of review
  
  Two adults booked - 1 large and 1 small towel left. TV had no signal therefore no channels so had to link into subscription channels shower drain was blocked with someone else's hair and as soon as turned on the overhead the room filled up and we even had the pleasure of someone else's hair on our floor when it dried out
Reviewed: 25 April 2024 Stayed in April 2024

Jamie United Kingdom
From £70
The Farmhouse at Fincham
Fincham, United Kingdom

Average review score: 7.8
- Positive section of review
  
  Friendly staff, clean accommodation.
- Negative section of review
  
  Nothing.
Reviewed: 25 April 2024 Stayed in March 2024

Amanda United Kingdom
From £79
Cheshire Hotel Central London
London, United Kingdom

Average review score: 6.7
- Positive section of review
  
  Location and comfortable bed
- Negative section of review
  
  We had to give a £200 security deposit that we wasn’t aware of
Reviewed: 25 April 2024 Stayed in April 2024

Lorraine United Kingdom