1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were initially given a room that only had a cover over the window due to having a view of only the fence and pipes, but we were moved with no fuss to a lovely suite with a beautiful view over the O2 and the Thames and given complimentary breakfast the following morning! The staff were all so helpful and lovely.
Negative section of review
The initial room that was on level 3 due to the lack of view.
Positive section of review
We enjoyed staying in the cosy room after our night out. It's a while away from town if you want to walk but it's easy enough to take a taxi 😌 We appreciated we could make a coffee in the morning.
Negative section of review
We were fine with everything.
Positive section of review
Lovely comfortable rooms. Excellent treatments and spa facilities good. Very good buffet meals, both dinner and breakfast.
Negative section of review
Not enough chairs or beds for all visitors to the spa and very crowded.
Stockton-on-Tees, United Kingdom
Positive section of review
Great location. Staff were lovely and doing their best in a difficult situation. Breakfast was really good.
Negative section of review
The booking system had gone down so it took ages to check in. We were then given the key to the wrong room (we were given 2 free drinks as a goodwill gesture). The plug in the bathroom was stuck so the sink wouldn't empty. No water in the room.
Positive section of review
Everything it’s a great property. Love the decor and size is good. It is literally central to everything!
Negative section of review
Bedroom right next to a road. So traffic noise early. Shutters don’t block out the light much so this if your a light sleeper like me wakes you early
Stratford-upon-Avon, United Kingdom
Positive section of review
We loved the atmosphere and ambience of the hotel. The staff were excellent and attentive.
Negative section of review
A few ants in the bathroom.
Positive section of review
Lovely room. Very clean and comfortable. Always great freshly cooked food .
Positive section of review
Breakfast we had lots of different choices. All hot and fresh.
Negative section of review
Swimming pool, sauna.
Positive section of review
Stayed overnight to attend a party on site
Negative section of review
£170 for one night without breakfast was too expensive. 3 people in room but only cups, tea & coffee for 2. Husband doesn't like asking for extra. When checking out I heard a staff member moaning about another guest asking for something with 1 hour to check out time. This was not appropriate.
Umberleigh Bridge, United Kingdom
Positive section of review
Great location, quiet.
Negative section of review
Restaurant prices