1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I had a wonderful stay. Communication with the host was quick and efficient. The property itself was brand new and clean, all amenities were new and in great condition. The location was perfect, there was a bus stop outside the property which was convenient. I would definitely stay here again in the future.
Positive section of review
The food was soooooo good. I call this Soul food. Makes your soul feel like you're at home. The bed and everything thing about it was so homely. I'd say a hidden Gem in God's own country. The staff were brilliant, I know where to stay for my next visit.
Positive section of review
The bed was so comfortable, I slept better than at home. I also liked the smart temperature regulation, which I think promoted good sleep. There was a fully equipped kitchenette and even some coffee, which was rather welcome in the morning.
Negative section of review
Some of the controls have a bizarre delay in them, which is odd for light fittings in particular. I could have done with a warning that there are no convenience shops around or any shops open after 6 pm within a walking distance. I couldn't get any milk for my coffee. It would have been good to have a bit of a briefing on that as I could have brought some from home. Alternatively, a suggestion for the business: I would not have minded to be charged for it, but it would have been good to have some refreshments in the fridge and at least a bottle of water available.
Positive section of review
Staff are excellent, in all shape, manner and form - whether it's the reception, restaurant staff or the amazing visit by Sir Topham Hat and Dusty and Rusty on the two days we visited.
Negative section of review
Nothing to dislike.
Positive section of review
A beautiful hotel. We got a real bargain through booking.com. Great areas for having a drink. Awesome! Food and the spa facilities are pretty good. Wonderful grounds for walking the dog.
Positive section of review
Great breakfast, cold beverages for free, located near to the Underground station, friendly staff, nice pub belonging to the hotel where you get 10% off
Negative section of review
The rooms are extremely noisy. You can hear slapping doors throughout the night. It sounds as if the people were in your room.
Positive section of review
Staff were helpful location is spot on around good stay thanks .
Positive section of review
Location is good and the host is kind although elusive.
Negative section of review
Very poor communication. Host didn’t know how to send us information through the booking app. Once we got hold of them, they were kind and provided all necessary info over WhatsApp. However, we were out in the cold for 3 hours, so less than ideal.
Newcastle upon Tyne, United Kingdom
Positive section of review
A comfortable and friendly stay
Negative section of review
The position on the Tyne
Positive section of review
Everything
Negative section of review
Nothing