1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
We stayed for two nights, the staff (including house service who are usually forgotten about in reviews) were fantastic, very friendly and helpful. Our room was lovely, unfortunately for the hotel there are road works going on directly outside of the hotel but this did not effect our stay as they didn’t start work till around 9am. We ate in the restaurant and the food & service was exceptional. We will definitely stay here again. Very close to really nice bars and restaurants and Eldon Square. Thank you to all of the staff .
Negative section of review
Nothing
Positive section of review
Trade Expo Excel - hence the booking and lets start with a negative / as dont usually stay at an Ibis ! Hence my complete and utter surprise at how could this hotel was - may i pariculary flag the staff ( cheerful and super helpful ) location excellent and breakfast superb - plus room a great deal better than expected. To sum up a complete no brainer and I plan to return / - if I am working / visiting Excel - CONGRATULATIONS
Negative section of review
It does attract big groups and - location and ? - results in security
Positive section of review
Excellent service, super clean, comfortable beds with quality soft linens. Perfect location surrounded by amenities. We had the pleasure of dealing with Rakun and his dining room crew for our group and we were throughly impressed with his professionalism and customer service skills.
Negative section of review
Construction outside, but that's unavoidable. No big deal. Accept it.
Positive section of review
stayed for work purposes ideal for what we needed but would revisit for leisure reasons. The staff were very friendly and cooked our breakfast which was delicious at an earlier time than they normally do so we could get an early start. room was very clean and beds were comfy.
Positive section of review
Location - a short walk to coastal path and lovely garden at the local church. Excellent breakfast and tasty dinner. Gets busy so good to book a table for dinner
Negative section of review
Room was a little dark, as had quite a small window but well appointed and presented
Positive section of review
Brilliant time at moness. Cottage had everything we needed . Spa pool was excellent. Steam room fantastic. Staff excellent
Negative section of review
Nothing.
Positive section of review
Great location with amazing friendly hosts. Very dog friendly. Highly recommend.
Positive section of review
Friendliness of staff, warm and cosy atmosphere. Excellent food.
Negative section of review
Not applicable
Positive section of review
Handy location, friendly staff, quiet, dog friendly, clean.
Negative section of review
Bed was a bit saggy, could do with a newer mattress.
Positive section of review
Lovely location. Very private. Lovely views. Helpful host.
Negative section of review
Wine glasses would be nice addition to the glasses provided 😊