1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were lovely and explained everything on our arrival. Check in was quick, which was great, due to travelling a distance with our disabled child. The facilities on site were brilliant. We enjoyed an early morning swim with the pool all to ourselves. Towels were also provided on arrival. The takeaway food service was very handy, as our son is unable to sit and eat in busy public areas. The cottage was spacey and the view of the woods was lovely. There's so much to do and see in the local area. Note, quite a few things do not open until April, which we will take note of next time but we do hope to return one day. I'd definitely recommend Moness :)
Negative section of review
On arrival we were informed about some damage with the hot tub cover but we were offered a bottle of prosecco as an apology. My husband just had to stay in the tub to pull it over each time we used it. This wasn't a big deal, as we only stayed the 2 nights. It was good of them to inform us of this and provide the prosecco. We noticed we had no hot water when we arrived at the cottage but someone came out straight away to sort it. We cannot fault them for that. Some of the bed sheets were unclean but as we did not use all the beds we put them to the side. There was also work getting done outside our cottage to a pond but this didn't affect us as we were in and out most of the day.
Positive section of review
A building with an interesting past. The building inc some rooms are panelled with elaborate wooden panels donated to the then owner by ship captains I think. That interest has brought us back to stay whilst visiting family.
Negative section of review
A very loud late night concert virtually under our room. They did finish at 11pm so not too late. Also the toilet didn't flush properly.
Positive section of review
The bar and dining area were really nice. Breakfast was also good. Lovely fresh croissants! Service was good, friendly staff. I liked the radio left on in my room on arrival. Good sized comfy bed. Liked the furnishings.
Negative section of review
Room needs some TLC, mainly some touching up and filling the gap by the radiator. Bathroom some stains on taps, leaking bath tap. The entrance needs refreshing ( outside wall not white anymore and the sign should be bigger).
Positive section of review
Comfy bed, tea, coffee facilities, close to slepe Hall, ideal for the 1 night we stayed.
Negative section of review
Everything was fine. Apart from the lampshade which was a bit low, but otherwise great.
Positive section of review
We loved the location as we were visiting the Uni campus.
Negative section of review
Our son was staying in the single room and was woken up in the early hours by the neighbours.
Positive section of review
Lovely hosts, great views and cosy accommodation
Positive section of review
Very nice really liked highly recommended
Negative section of review
Very clean and tidy
Bishops Stortford, United Kingdom
Positive section of review
Friendly helpful excellent place
Positive section of review
Comfortable bed, good shower
Negative section of review
Didn’t have a kettle!