1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing. I arrived and followed the instructions received on line to enter the building. My room was on the third floor,but there was a lift advertised. The said article had clearly not worked for a long time. No one could tell me how to contact the landlady for the key. A younger person carried my case upstairs ad left it outside the door. No key had been left. I had no phone number but tried to contact the landlady by mail with no result. After about a hour I resolved to find other accommodation expecting that as I had never even entered the room I would be entitled to a full refund, but I am informed the owner has refused to gibe one. Even some other people in the building seemed to fin the situation add though I suspected that they knew more than they revealed.
Negative section of review
Apart from the young lady who carried my heavy bag up three flights of stairs everything. There is no point in explaining how the wifi works, if you cannot access the key to the room. The advert described the flat as a LUXURY APARTMENT., hardly confirmed by the worn stair carpet and broken lift. There was even a workman who kept going up and down stairs with a newspaper o his head but even he denied any knowledge of the landlady. I think the flat was advertised as new to Booking.com and I hope they will implement a more thorough vetting process before allowing landlords to advertise and take out some form of insurance to cover cases such as mine where a refund should clearly have been give but the landlord refuses to pay up
Positive section of review
This is an amazing property and I can’t speak highly enough of how lovely it is. Spotlessly clean, spacious and very tastefully decorated. Tina and Mark are wonderful hosts and very kindly helped us out when we had car troubles. They go over and above to make you feel welcome. This is an absolute gem of a place!!
Negative section of review
Nothing
Positive section of review
The room was very comfortable and had everything you needed. It was a Uber ride away from the city centre which cost roughly 5-6 pound, which isn’t too bad.
Negative section of review
That is was a little further out than expected but no fault of the owner.
Positive section of review
Great location, really clean and comfortable and rate was excellent. Staff were also fantastic when I had a question
Negative section of review
My apartment was on the front so opposite a bar which was a little loud when windows open at night, but nothing when closed. Nothing for K-Point to do as down to individual choices
Positive section of review
Good food fair prices 9.00 pound breakfast.12.50 for 3 course evening meal good choice
Negative section of review
Room a bit small
Positive section of review
Excellent choice of breakfast fare and pleasant and efficient staff
Positive section of review
Clean and comfy room. The hosts were really friendly and helpful.
Positive section of review
Was a very nice property and very nice staff
Positive section of review
Opposite the Plymouth Pavilions for a show
Negative section of review
The view of the tv was blocked by one the posts on the four poster bed
Positive section of review
Beautiful views
Negative section of review
That I had to pay an extra 50£ fee that wasn't informed