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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was nice but the adjoining door in my room, 103, you could hear all the conversations from next door, and when people moved next door I could feel the movement while I was in my bed ... very strange. It didn't disturb me too much but it was just something I could have done without. Breakfast was basic but I only ever eat a small breakfast and it was what I needed. the location is good as Baywater has some nice restaurants.
Negative section of review
Again, the sound bleed from the other room. Plus the shower head would not stay high and it was moving with the water pressure. Just small things and these can be easily fixed.
Positive section of review
The accommodation was immaculate, clean and tidy with the available space maximised by good design. The location was perfect being so close to all amenities. An excellent choice for anyone visiting Poole
Negative section of review
Everything was good with no negatives
Positive section of review
The hotel was well placed for a 20 min walk into the centre of town. The staff we met were very professional and helpful. Rooms and beds comfortable. Lovely courtyard garden
Negative section of review
We stayed 2 nights. Our room wasn't cleaned nor the bed made,bins weren't emptied Bathroom wasn't cleaned etc while we were staying there. We went out at 8.30am and were back at 5ish. TV didn't have all channels and worse for us no radio, being R4 junkies!!! Showerhead needs a good soaking in lime scale remover or replacing. Also a rail/ handle is needed to help get in and out of the bath if like me you have arthritis.
Positive section of review
Beautiful. Safe. Honesty bar. Great staff. Honest co guests. Nice staircase and art. Didn't explore the other rooms but there are apparently themed ones.
Negative section of review
Worked out very quickly how to open the window. Miles from anywhere and no pedestrian signs so no good for hikers. Sweet muffins in a refrigerator. Would re-book with a companion and dinner rez. The local cafes were gorgeous both aesthetically and gastronomically. Thank you for feedback.
Positive section of review
The staff were lovely, friendly & approachable. The pool and facilities were great too
Negative section of review
Very little. There were a lot of noises at night in our room (sounded like pipes or that) but nothing major
Positive section of review
It was good value for money. Staff were very helpful and friendly. Location was spot on.
Negative section of review
Nothing
Positive section of review
Prime location, adequately equipped
Negative section of review
No lift for the fourth floor, relatively dirty at the communal areas, generally not well maintained Ridiculously asking for a credit card “guarantee” of £200
Positive section of review
Location is glorious
Positive section of review
Everything
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Very run down