1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nigel and Caroline looked after us well. My dietary needs were catered for, and the breakfast was excellent. Nigel was great telling us the history of Harrogate, where to eat, and places to go to during our stay. We would definitely return again and would recommend to our family and friends. :)
Ballyward, United Kingdom
Positive section of review
Amazing place with beautiful scenery, very private and relaxing. Has everything and more for a night or 2 away to unwind.
Positive section of review
Location suerb, rooms clean and good for purpose though bed a little smaller than ideal for that level of spend.
Negative section of review
A fire alarm going off mistakenly at 7.00am on Sunday morning. these things happen but no-one from the hotel - either at breakfast or checkout apologised for what was a slightly ruinous moment on a weekend away hoping for a lie-in for once
Positive section of review
Secure parking for motorcycle. Comfortable bed. Good location for evening. Reasonable price.
Positive section of review
Beautiful place in a beautiful setting. Ideal for the Classic bike show in Stafford show
Negative section of review
Complications at the bar with our bill. We had meals both evenings in the restaurant. We joined 2 more guests to eat. When my steak pie arrived it hadn't seen an oven. If was ice cold. They took it away. Girl retired to ask me if I wanted another pie. I hadn't eaten any of the pie, only cut it up. Slightly embarrassing as I Sat while 3 were eating their meals.
Positive section of review
Absolutely spotless and had a Seaview room which was lovely.
Negative section of review
Unfortunately the window was broken in room so It was very cold on the night. The staff wasn't welcoming and quite all over the place to check in. The chef for breakfast needs to be changed ASAP he wrote down our orders got them wrong and re asked n as we were eating he was walking up and down dining room talking to us and wouldn't leave us to eat in peace which absolutely ruined our morning as a family together. Whole time was at table eating he spoke! We made clear when ignore dhim we just want a quiet family breakfast but he would apce up and down laughing and taking to us we was very VERY uncomfortable mouth full of food asking question after question to us then stood right by our table watching us eat talking worst experience EVER he was very creepy indeed! Looked to me as if was on drugs! We heard him swearing and banging in the kitchen and I have young 4 year old it was diabolical!
Positive section of review
Lovely and convenient hotel for terminal 5.
Negative section of review
Small bathroom
Positive section of review
Clean and comfortable stay.
Positive section of review
Comfy bed and good location
Negative section of review
The shower wasn’t great
Positive section of review
Ideal for dog owners
Negative section of review
The shower head needed replacing