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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Jordan, Elizabeth and the rest of the Front of House staff members (2 other young, slightly petite ladies who were ever smiling and whose names i dont remember unfortunately 😔) were all exceptional! They were all very friendly and helpful, and made the stay memorable and warm. The restaurant/breakfast staff were all on top of their game. Welcoming ambience, calm atmosphere, serene reception and lounge. Couldn't believe, even up until departure, that we got the rooms at that rate, in that location. By all means, I will be lodging there again when next I'm in London!
Negative section of review
I think the only thing i would say here would be the gym. I'm an enthusiast, so i was only a bit underwhelmed by the level of equipment in the gym. Could be more. At the same time, the management is working with what is available, I presume.
Weston-super-Mare, United Kingdom
Positive section of review
Location - just over 10 mins from station On the seafront Right in the town centre Friendly and flexible. I was caught up in a massive delay on the M4 following a fatal accident. The hotel agreed to postpone my booking to a later date at very short notice and then agreed reinstate it and accept a very late check in when I eventually escaped the M4 after 1800. Good breakfast with friendly service - full English including fried slice - top marks!! Room was clean and comfortable. WiFi connection was good
Negative section of review
Hotel had everything I needed for a short stay
Positive section of review
The staff were friendly and helpful. Food was very good. Good selection of real ales and wines at the bar. Excellent location for exploring Chester and good value for money.
Negative section of review
We booked a superior double and, mistakenly, expected the bed to be a king size. Unfortunately it was a standard double and we're both large, so we had a couple of disturbed and uncomfortable nights. If we stayed again we'd book a twin room. We weren't too keen on the frosted glass in the bathroom door as we disturbed each other further when using the bathroom in the night when we put the light on.
Positive section of review
Location fantastic parking available across the road. Rooms were lovely too would highly recommend!!
Positive section of review
Easy to find and centrally located to conveniences. Good heating system and smart TV was great!
Negative section of review
The dishwasher didn’t work out - so some of the dishes we found were dirty from previous occupants.
Brighton & Hove, United Kingdom
Positive section of review
Amazing flat and great area with convenient parking.
Positive section of review
City centre room great area close to all amenities
Negative section of review
First night we arrived we didn't know what to expect then went into the room and found it cold as we later found out that the central heating was not working in the room and a big gap under the door and a draft blowing in from either window's or hallway the staff were really great when we yold them about the lack of central heating and we got room changed the following day
Positive section of review
breakfast good. Staff friendly. Staff helpful.
Positive section of review
The swimming pool and the staff
Negative section of review
The heating didn't work
Positive section of review
Location
Negative section of review
Loved every thing about it