1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The breakfast had great options. It was very considerate in its varieties for those who have allergies etc. The rooms were so spacious and staff are so kind. It's like a home away from home. I've been there twice and would go again
Negative section of review
I struggled with connecting my device to the T.v. The staff were really helpful however the connection when watching something was really choppy.
Positive section of review
Everything is good but I would just emphasize the staff - they go above and beyond to help, which is not very usual for these busy city places.
Positive section of review
Clean and beautifully finished throughout. Really comfortable bed. Very good location right in the quay area.
Negative section of review
Was in the wheelchair accessible room which was a bit odd as the room was right next to the restaurant, but wasn’t too much of an issue.
Positive section of review
Morning staff were exceptional breakfast perfect . Location and cleanliness was outstanding
Negative section of review
Evening staff and management very poor manager spent all night on her phone and was very miserable. The service was slow or not at all ! And the meal was not good !
Positive section of review
Lovely building and location with good facilities and great staff! Good budget stay :)
Negative section of review
Breakfast wasn’t so good.
Positive section of review
This was just an overnight stop. Rooms were fine and breakfast was excellent
Positive section of review
Lovely room. Very clean and comfortable. Always great freshly cooked food .
Positive section of review
Great location. The two double beds were comfy.
Negative section of review
The sofa bed was small. The rusty radiators and draining board. Not enough comfy seats for 6 people, had to use dining chairs.
Positive section of review
The location and convenience to the O2.
Negative section of review
The breakfast selection wasn’t great. Although they did cater a little for gluten free. The only other food available was scrambled eggs bacon. No hash browns. No other selection of eggs to order. I did tell ahead to change the beds to to singles but when we arrived they weren’t aware of this. Even though they acknowledged the change
Positive section of review
Very handy at the airport
Negative section of review
Our room at 408 , tv not working not connecting to WiFi 🤭