1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
As a Housekeeping Supervisor at Hilton At The Utilita Bowl, I was very impressed with the level of room cleanliness, design, and quality. During check-in, we received a free upgrade to a room with a sofa bed which we were very impressed with as it was spacious than we anticipated. Room cleanliness was one of the best I've seen with no limescale in the kettle, new spoons, clean mugs, and all the chromes on the shower head and sink were super clean and shiny which was a wow for me. My girlfriend liked the room layout and design, the hangers were awesome, main living room area mirror was very cool and Instagramable hahaha. Bed linen I loved as it's the same we use at my workplace and it was super comfy and I liked the extra pillows given. Overall, even tho we was doing a one day stay, I would have loved to extend it and the main lobby area was one of the most fanciest and very modern looks. We also liked the photobooth and overall loved the location.
Negative section of review
Nothing bad to say, 5/5
Positive section of review
Staff were very helpful. Food in the hotel was great. It is only a 10 minute drive to Luton Airport and is easy to get to. Room was modern and clean.
Negative section of review
The car park is small but we booked in advance and were able to secure a space. Standard double room is a little on the small side.
Positive section of review
Our room was clean &, spacious with everything we needed. Pool, sauna& jacuzzi was amazing! Breakfast was good & lovely grassy areas
Negative section of review
On one night we couldn't park too close to our room & as we had our autistic son with us ( who runs everywhere) he then had a nasty fall running Upto hotel . This isn't the hotels fault at all. We just really hoped to park closer.
Positive section of review
The hotel was nice and clean. The staff were lovely and we were happy with the location too.
Negative section of review
Noise - loud music till late which we were expecting as we have read the reviews before booking so it wasnt an issue. There was also a drunk lady screaming in the hallway in the middle of the night which wasnt nice.
Positive section of review
The location is very convenient for travel and the included breakfast is amazing.
Positive section of review
Beautiful old building , needs some work , pretty grounds
Negative section of review
Food under cooked - sent back to re heat , paper hanging off walls in room bathroom floor dirty on African and paper wrappers behind side tables . Bedroom smelt a bit damp in wardrobe .
Positive section of review
the ambiance and nature
Positive section of review
Customer service was ok
Negative section of review
Room too small ,
Positive section of review
the Hotel architecture
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
Don’t waste your money
Negative section of review
Don’t waste your money