1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
great pub with brilliant staff. arrived on Pie night - so very busy but the pub makes sure that hotel guests will eat if they want to regardless of the restaurant being full on a busy road but you cant really hear it from the room
Negative section of review
No view from the room but no issue really
Positive section of review
I was not happy with the pillow and blanket. They were not good. Moreover, the closet was really small and narrow. The toilets were clean and the building was so silent :)
Positive section of review
The host was brilliant. She was pleasant, polite and always helpful..the food was brilliant, the atmosphere was brilliant and breakfast was excellent
Negative section of review
Shared bathroom...the booking site does not really emphasise this well..however, the host and atmosphere made up for it and let's be fair it is a building dating back further than 1642, so lucky it was not a bucket
Newcastle upon Tyne, United Kingdom
Positive section of review
Easy to find. Very welcoming and friendly staff. Breakfast a little more limited than our previous trip to Bradford Holiday Inn Express.
Negative section of review
The weather! ha ha ha (cold and wet)
Positive section of review
friendly welcome, well aired room, comfortable bed, excellent breakfast, great location.
Negative section of review
rather noisy (other guests) until about midnight. The rooms are not well insulated from sound in the corridor.
Positive section of review
Staff were great and checked us in and assisted us immediately upon arrival
Negative section of review
Was really Busy and Carpark was full
Positive section of review
Location The welcome on arrival. The clean warm room. The breakfast
Positive section of review
Staff were very friendly. Facilities were great for the price.
Positive section of review
Good location for walking in Derwent valley
Positive section of review
Had parking and friendly staff
Negative section of review
When we arrived at the property we were sent to level 3 where our room was and upon arrival it smelt of weed. I’m asthmatic and that was very problematic for me. We asked for the room to be changed which they staff helped and sorted out for us. However the room they placed us in, the sink kept overflowing when washing your hands and the water overflowed onto the floor. We had to use towels to clean the water and the towels also had blood on them, this is not acceptable at all for a customer who is staying at the hotel. See attached photos.