Booking.com reviews - Verified hotel reviews from real guests

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How does it work?

1

It starts with a booking
It starts with a booking
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2

Followed by a trip
Followed by a trip
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3

And finally, a review
And finally, a review
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.

Top countries

United Arab Emirates

Radisson Blu Hotel, Dubai Deira Creek
- “This hotel is in an excellent location for most activities. Free shuttle bus to the beach and Dubain Msll and Burj Khalifa. Only 200m walk to the nearest Metro Stration (Union Station) whicjh is also next to as large supermarket. Very comfortable room. Hotel service excellent. Hotel organised trransfer from Airport and return.”
Australia

Crowne Plaza Surfers Paradise, an IHG Hotel
- “I really like that the room service is 24/7. The food was fantastic and very fast to arrive. The parking was easy, staff were lovely, rooms were sensational. Bedding very comfortable and the bath tub was perfect.”
Brazil

Copacabana in Beach
- “The closeness to the beach and being a calm place nonetheless”
Canada

Western Budget Motel East Red Deer
- “I was an IHG snob but Booking.com put me over to Western Budget, so we tried it. Very impressive rooms, spacious, big fridge and dining area. Fireplace. Quiet. Very happy with my stay. Breakfast was as expected, some carbs; cereals, toast, bagel, juices, coffee, fruits and yogurt, enough to be satisfied and go.”
Germany

Kloster Malgarten
- “It’s simply amazing! Such an old building with a soul, restored and redecorated in the original style. The heart of the owner and his persistence created a one of a kind place. I felt welcome and could relax and de-stress and I lingered for hours not wanting to leave this place.”
Spain

Sercotel Amister Art Hotel Barcelona
- “We had booked a king double as two individual travellers . We asked for two singles if possible and we’re given a great room with sofa bed made up .”
France

Holiday Inn Resort le Touquet, an IHG Hotel
- “The rooms very lovely with every facility including iron and ironing board. Staff were exceptionally welcoming, especially the assistant maître d' (Jean Pierre?). Loved the pool.”
United Kingdom

The Resident Liverpool
- “Location price and cleanliness”
Greece

Acropolis Select
- “Perfect hotel. Great location, staff were very helpful and kind. The roof top terrace is great.”
Indonesia

HARRIS Hotel Batam Center
- “Please for all managers. Put your staff to learn English and why not give them a salary bonus .”
Italy

L'Aurora Azzurra -Luxury Suites
- “Beautiful and HUGE room. Very well equipped. Helping and very nice hosts.”
Japan

Toyoko Inn Tokyo Shinagawa Konan-guchi Tennozu Isle
- “Good. Some days were mediocre. Location : when shuttle is available ok but Otherwise have to take taxi from train station.”
Malaysia

Aurora Pavilion Bukit Jalil by Ody Suites
- “Location was great. The room size was wonderful for our family. Exceeded our expectations.”
Netherlands

Puur Geluk
- “The apartment was great. The decorations are discrete and tastefull, the artsy style is nice and confy Everything is in its place and more. The small terrace is really beutiful. I met some collegues online and the view behind me was so nice, with the light through the plants in the big windows than one of them told me that he thought I have a virtual wall until he spotted a cat walking on the fence The coffee machine is a real thing with coffee beans, the facilities are complete. You definitelly get more than you pay. The cofee and some fruit were on the house. The hosts are very nice and stylish people, very thougtfull and helpfull. They even offered to drive us from the train station to the property and back. They helped us with everything we needed and they contributted to the general impression of a nice and beautifull atmosphere overall.”
Poland

Old Town Vistula Premium Apartments
- “My favourite place Always polite clean For me Thebes in Poland”
Portugal

Casa de Serpa - Turismo Rural
- “Didnt had it, was in hurry.”
Russia

Menshicov Boutique Hotel
- “hardworking kitchen lady’s delicious breakfasts, cleanliness, rooms, location,”
Thailand

BED STATION Hostel Khaosan
- “Lovely service and advice on tours and attractions”
Turkey

Kairos Hotel
- “An interesting secluded place. Hospitable people. Ideal for independent travelers. Definitely worth a visit 👍”
United States

Jockey Club Suites
- “Amazing value. Perfect location. Absolutely clean.”

Recent reviews

From £64
Greyfriars Lodge Canterbury
Canterbury, United Kingdom

Average review score: 6.4
- Positive section of review
  
  The hosts were very accommodating. The location was perfect. We went to Canterbury for its historic past. The Cathedral was an easy walk, The recommended Restaurant was ideal for dinner. The Izzi Italian restaurant had wonderful food and excellent wait staff. The Band B had a very extensive variety of food for breakfast in a pleasant breakfast room
- Negative section of review
  
  They are working hard to improve their facility.
Reviewed: 25 April 2024 Stayed in April 2024

Douglas Canada
From £80
Becketts
Portsmouth, United Kingdom

Average review score: 8.6
- Positive section of review
  
  The location was great. Super comfortable bed, everything was nicely decorated. Staff very helpful and friendly. Very clean. The shower was really powerful. Huge TV in the room.
- Negative section of review
  
  The bathroom was in the style of a wet room and was on the small side which meant after a shower everything got wet - but there were plenty of towels provided which helped.
Reviewed: 25 April 2024 Stayed in April 2024

Michaela United Kingdom
From £92
Denvir's Coaching Inn
Downpatrick, United Kingdom

Average review score: 8.5
- Positive section of review
  
  Staff were incredibly friendly, had a great bar there as well. The breakfast though choice was lacking was very good.
- Negative section of review
  
  N/A
Reviewed: 25 April 2024 Stayed in April 2024

Conor United Kingdom
From £288
Doon Cottage Sleeps 8 Hottub Gym Area Pool Table
Tempo, United Kingdom

Average review score: 9.5
- Positive section of review
  
  Wonderful weekend with the family celebrating our anniversary beautiful place to stay highly recommend .
- Negative section of review
  
  Nothing it was wonderful
Reviewed: 25 April 2024 Stayed in April 2024

Julia United Kingdom
From £80
Y Glan Neigr
Rhosneigr, United Kingdom

Average review score: 7
- Positive section of review
  
  Close to beach and the breakfast although we needed the car to get to it.
- Negative section of review
  
  Dirty poor condition of the hotel - shower had exposed electric wires, dirt filled carpet marked from entrance door throughout. Noise from restaurant and their staff until 1.20 am - noise from staff below as they came up to sleep as well as air con unit all night - didn’t sleep and owners didn’t care - no email ever answered - check out the “superb” comments that get dropped in to offset the poor ratings!! also checkout the poor reviews on other well known review sites which confirm why previous visitors no longer visit. Now cut up into 3 income let’s of take out food - pub & self serve B&B it’s a sad end to what was a previously well run B&B where people cared. We won’t be using again.
Reviewed: 25 April 2024 Stayed in March 2024

Joseph United Kingdom
From £84
The Imperial Hotel
Fort William, United Kingdom

Average review score: 6.9
- Positive section of review
  
  Nothing! Better off sleeping in a tent to be brutally honest!
- Negative section of review
  
  The food is dreadful. Ordered a calzone pizza and it was cold and raw in the middle so sent back. I asked for a regular pizza which was hot but just one oily mess. Prawn cocktail with small rubbery prawns but to be fair the salad was pretty good.
Reviewed: 25 April 2024 Stayed in April 2024

Donna United Kingdom
From £308
Aphrodites Group
Bowness-on-Windermere, United Kingdom

Average review score: 8.5
- Positive section of review
  
  Location and cleanliness. Room was good.
- Negative section of review
  
  Staff was very rude on arrival and we had to pay for the room again even though we paid upfront through booking.com. They didn’t accept Apple Pay for the security deposit and refused to use another card without paying for the room again? Ridiculous logic. Stated I should read my emails - no emails stated this. The sauna in the room only lasted a few hours so didn’t get the benefit of what we paid for. The breakfast was delivered earlier than requested and we were woken by banging and ringing to collect from door, only to realise the requests were ignored anyway. Breakfast was bland. Questioned the payment charge again at check out and they blamed booking.com but still held the 2nd payment until they could refund at a later date.
Reviewed: 25 April 2024 Stayed in April 2024

Marco United Kingdom
From £110
Holiday Inn London - Gatwick Airport, an IHG Hotel
Horley, United Kingdom

Average review score: 7.8
- Positive section of review
  
  Lovely breakfast, great staff
- Negative section of review
  
  All was great
Reviewed: 25 April 2024 Stayed in April 2024

Michelle United Kingdom
From £68
Open Key Apartments
Liverpool, United Kingdom

Average review score: 8.6
- Positive section of review
  
  Clean and quite
- Negative section of review
  
  No shampoo or conditioner
Reviewed: 25 April 2024 Stayed in April 2024

Saiba United Kingdom