1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I thought that one or two of the hotel staff members needed some better customer service skills. I didn’t feel well treated a couple of times. There is a lovely lady serving in the restaurant at breakfast time who is superb. Sorry I don’t know her name. Thoughtful and kind. I know the hotel well and can see the spa is very tired and not pleasant to use.
Positive section of review
Been coming here for years. It’s a brilliant location and the setting for one of the MR James stories, a warning to the curious, so my boyfriend loves it. They are dog friendly and it’s good to walk on the beach everyday.
Negative section of review
The staff were slow and seemed miserable. Waiting to be served at breakfast was interminable. Even though you had to book a time to go down. The room was tiny, very hot, and overlooked the car park. The food and drinks were expensive for small portions. It was all a bit tired. Previously stays have been fabulous due to wonderful staff, excellent food and the great location. This time it felt a bit like a hostel and our week long stay dragged and we were glad to be gone. I am sorry to be so negative as previously I have loved my stays.
Positive section of review
The staff were warm and welcoming and made us feel quite at home. They were particularly helpful with a problem we had with our hire car.
Positive section of review
Excellent place to stay close to Heathrow Airport. Friendly and welcoming staff. Decent price for the room. Good pub food and atmosphere.
Negative section of review
Sad to see that children under 1 aren't allowed. Now with a newborn, we'll need to wait a while before coming back.
Saint Boswells, United Kingdom
Positive section of review
Lovely rooms with nice staff and in a good position for walking St Cuthbert's Way. A nice pub as well with great food.
Negative section of review
No vegan options in the bar.
Positive section of review
Friendly and welcoming staff. Great location.
Negative section of review
Rooms a bit small. Expensive parking.
Positive section of review
The decor, the location.
Negative section of review
Small rooms.
Positive section of review
Location is okay.
Negative section of review
The room was full of bedbugs, and the whole family rudely woke up biten by bedbug in 2 in the morning. Blood spot everywhere from bed bug. Even we have seen 5-7 bed bug rinning on our bedsheet. Told staff members about it and does not bellive and asking evidence, we have all video rocrding, and he claim that they sprayed bed bugs with poisoning while we go out. Now, all family, itching, scratching.
Harrow on the Hill, United Kingdom
Positive section of review
Nice apartment.
Negative section of review
The intrusive questions asked by the hosts, such as what are you doing during your stay and demand for electronic ID which I don't like to send to strangers for obvious reasons. Mixed communications some by email some just on the app which I missed. Refusal to provide access to the property while we were travelling down because of failure to provide the above info. even though all payments were made. Caused extra stress as I have an operation in the hospital the next day.
Positive section of review
Location
Negative section of review
Noise