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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were so professional and friendly from arriving to leaving. Our room was so big and modern, with plenty of space for 3 people. The bathroom and shower was amazing. Breakfast service was really friendly and food was beautiful with plenty of choice. Location couldn't have been more central, less than 5 mins to central York shopping Centre and 10 mins to York Cathedral. We weren't able to park at the hotel but the NCP car park was only a few mins walk away. The girl on reception told us to show them our ticket on departure and they would provide a discount ticket for the car park. This was excellent and saved us a few pounds on departing.
Negative section of review
The terrace bar and Spa weren't open on our stay which was a shame as would have liked to have tried both. Room was very warm but couldn't cool the room down very well. On leaving we were informed they could have turned it down on their main panel. This information would have been good on our arrival, especially to 2 menopausal women lol.
Positive section of review
Lovely and welcoming cottage (it was decorated up for Easter too). Cute welcome hamper and furnished to a good standard with lots of little touches, like iPhone chargers, hairdryers, range of toiletries and blankets to be cosy in the lounge. Really felt home from home. We didn’t cook (it was a holiday :-)) but kitchen was well equipped and plenty of everything. Our 2 children (12 and 14) loved their rooms in the roof too - great for them to have their own space.
Negative section of review
The main bedroom mattress is rather on the squishy side and window coverings in the attic rooms would be valued.
Positive section of review
I liked how we was close to the city center, how clean and nice the property was and the spa center was amazing. The property felt luxurious and nice. No complaints about anything to do with the hotel. Was an amazing experience and I loved the stay. The room was comfy and had everything you need available in the rooms. The spa centre was amazing the whole locker rooms had everything you needed. Was a pleasant stay
Negative section of review
No car park, I like the discount across the road but the whole concept is chaotic their should be a hotel car park for your customers
Positive section of review
I stayed in one of the single rooms whilst at a conference, it was cosy and clean. The hotel is in a good location and was good value for money. Staff at reception were very friendly and Dorka who ran the breakfast room was very welcoming and a friendly face to see each day.
Positive section of review
This is an old-style grand hotel in maybe the best seafront location in the Hastings and St Leonards area. There are huge public rooms and bedroom spaces, wonderful views of the sea and good food.
Negative section of review
Don't expect a 21st Century boutique hotel experience. At the price we paid, it would unreasonable to be critical of the imperfections.
Positive section of review
Lovely position. Good sized room and very comfy bed and pillows. Staff professional but friendly. Surprised at the amount of dogs but did not encounter any problem with the 4 legged friends
Negative section of review
Staff a little slow in responding at times. Eg Supplying asked for tea bags and requesting 1 egg only at breakfast and always getting 2! Bar a bit slow at times
Positive section of review
Jo was welcoming and helpful. The accommodation was clean and spacious.
Negative section of review
We were happy with everything.
Positive section of review
Clean, comfortable, modern, great hot tub..
Negative section of review
Nothing.
Positive section of review
Nice little place. Big tv. Nice bathroom
Negative section of review
Area is a bit dodgy. Pans and crockery were dirty. Had to wash them before use.
Positive section of review
Brilliant thanks
Negative section of review
Nothing. Everything was excellent. Lovely self catering apartment. Location very good for Cambridge park and ride. Host was very friendly a big thank you. Would definitely recommend and hopefully will be returning