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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This hotel is in a wonderful location and oozes with character and if you ask, the history is very interesting. I used to live in Lyme so know it well, my booking was spontaneous and the comfortable room and awesome shower, much needed. I cannot fault the staff. From the moment I walked in everyone was so friendly and helpful. Sharon D on reception is fantastic! The staff in the bar were super welcoming too. I wish I knew everyone's names to mention them personally but sadly I don't. The breakfast is amazing, lots of choice. I really recommend this place for a slice of historical Lyme Regis in the bustling centre, with a very warm and welcoming atmosphere.
Positive section of review
We were shown two rooms and we got to choose which one to have! Such great customer service. The room was cleaned well daily, the double bed was 160 cm wide (something very rare in London hotels) and the mattress plus pillows excellent. We had a nice view to a park, and the neighbourhood was really peaceful, yet very close to restaurants, shops, bars and metro. Also there was an elevator in the hotel. This really was one of the best stays in London for us!
Negative section of review
Everything was excellent!
Positive section of review
Very comfortable, new apartment in the middle of the city. great balcony! more than I expected. with app. 306 we got the best view possible. any time again, if/when we come back another time.
Negative section of review
There is nothing I could complain about. Perhaps the bed my partner did not like it so much. she is a little bit fussy!
Positive section of review
Really attractive courtyard outside the room. Rooms are comfortable and well equipped. A good range of places to eat close by and a supermarket round the corner.
Negative section of review
The distance between the car park and the rooms but this is unavoidable and it wouldn't stop me staying there another time
Positive section of review
Always stay here when in newquay , love the pool although since the surge in power costs it's not as warm as it used to be , lovely new sauna as well.
Negative section of review
3rd floor room was a hike as lift broken again.
Positive section of review
Close proximity to Earls Court station. Very quiet street at night. Spacious apartment. Very functional.
Negative section of review
Construction next door was quite noisy during the day. Not a problem if you are out exploring. TV was really only good for casting - couldn't get TV channels.
Positive section of review
The apartment was clean and had everything we needed. It was good value for money.
Negative section of review
We booked this apartment as we needed parking. The photos and answers to questions suggested that the apartment came with a secure free parking space in the apartment complex. This is not the case. When the instructions arrived, it said a parking permit would be provided so that we could park on the road outside. As we had booked a non-refundable stay we just had to go with this although not ideal. My husband had to stay with the car while I went to the apartment to get the permit. Unfortunately when I got in, there was no permit on the table as had been promised. I phoned the owner who said the cleaning lady had forgotten to leave it but would bring it between 6 and 7pm and that we should pay for a parking meter further away in the meantime. This wasn't any help for us as we had to go out before 6pm and we wouldn't be able to move the car when we got back so we had to pay for a 24hr parking space. The only place we could find was in a dodgy looking car park with broken windscreen glass so we were worried about our car all night (luckily it was fine) and it was a 10 minute walk away. So although the apartment was good, the parking situation caused a lot of unnecessary stress. I would also suggest a bigger bed with a bigger duvet would be more comfortable as the bedroom is large enough for a bigger bed.
Positive section of review
The lightship has been beautifully converted. It felt a very magical spot indeed
Negative section of review
It was all delightful
Positive section of review
The rooms were very clean and comfortable, and the location was perfect.
Positive section of review
Clean room with a great location.