1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I’m sure the property was lovely inside, and the 1 hour slot for breakfast ie 8-9 , stated only after booking would have been splendid. But I didn’t get to see it and have it as I couldn’t find the place in the dark with poorly text directions. I had to book another hotel at 10pm the Travel lodge which actually was really nice, had I not booked that I would have had to sleep in the car. The help line was awful and still three days after I’ve not received an apology for the wrong directions sent via text.
Negative section of review
Locating the property was to say the least almost impossible in the dark after hours, it took me 50 min to find the front door which is locked and after several calls and no communication I had to book another hotel. You have to locate the car park entrance via a dodgy map and one way systems and enter the property from the car park that is some way from the property itself. I’ve received no apologies just text excuses. Basically don’t book and arrive late coz you simply will not fine it and it’s not manned, also breakfast is only. Between 8 and 9. I had to be out at before 8, so wouldn’t have had that either, but your not told till you book it.
Positive section of review
The location was close to the underground and on a reasonably busy road - so it felt safe walking to/from it after evenings out. The staff were lovely. The room was clean comfortable and quiet. They delivered a nice breakfast box every morning.
Negative section of review
I liked most things about the accommodation. When I stayed (I stayed twice in March) the lift was not working and was going to be replaced at some point I was told - but I don’t know when. The staff member on reception helped me with my bags up and down stairs though at the start/end of my stay so this wasn’t a problem for me. The second stay I had I was able to check in early (which was great) and I was allocated the disabled access room. It was nice to have extra space although things like a no step threshold on the shower made for messier washing situations. Splashed water around a lot - even though I was trying to be careful. The main issue with this room was that I found it hard to get the temperature right - it was hot/stuffy and hard to open a window to get in fresh air. I didn’t have this issue in the first room I stayed in. It was hard to lift the sash windows (superhuman strength needed) and they slid back closed quickly - I had to find something to wedge in the opening to prevent it closing.
Positive section of review
The staff were extremely accommodating and friendly from Owner Terry to all staff we met whilst staying there.
Positive section of review
Convenient location excellent service and friendly staff with good breakfast
Negative section of review
Inadequate car parking
Positive section of review
Lovely breakfast and excellent hosts
Negative section of review
Bed was ok - spring style
Positive section of review
Everything,I really love this place
Negative section of review
Nothing
Positive section of review
Very nice and comfortable
Negative section of review
Everything was great
Positive section of review
Great breakfast!
Negative section of review
Quite a climb up 3 flights of steep stairs! And the lights didn’t always come on!!
Positive section of review
Good location
Negative section of review
Nothing
Positive section of review
First class
Negative section of review
A bit to busy