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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We stayed in the Annexe, which was amazing. Mezzanine sleeping area,plenty of tea,coffee biscuits. There was a comfy couch and armchair and a fabulous spa bath with lovely toiletries. We ate in the dining room. The food was fabulous, as was the cooked breakfast in the morning (all local products) Would love to return in the summer as the garden area looked amazing, with plenty of seating with a stream running through it. Staff were lovely.
Negative section of review
It was all lovely.
Positive section of review
Views, views and more views! I had used the rooftop bar before, but my wife had never been and she was blown away by the 360degree views there...along with the drinks and the very friendly service. I was impressed by the general fit out of the rooms. I must say I was expecting less as many a London hotel can have sub-par rooms surrounded by excellent facilities. We enjoyed it so much that we added an extra night onto our stay!
Positive section of review
Old 'manor house' with character in very nice quiet location. Very good continental breakfast. Nice food for dinner. Very friendly and helpful staff. Very good value for money.
Negative section of review
The thermostats on the radiators were not working, so the room was very hot.
Positive section of review
Great big comfy bed with pristine bedding. Fabulous view of the planes taking off from the runway! Useful extras like Irin/ironing board & hairdryer.
Negative section of review
Although there was squeezy hand soap/shampoo in a bottle screwed to the wall. It would have been useful if there was an additional bar of soap on the side to have a bath with. Couldn't reach the bottled soap from sitting position in the bath. Parking was a bit pricey at £15..when in fact you've paid for a room for the night! I also ordered a Taxi the night before..it didn't show up.
Positive section of review
The location, close to cardiff Bay, to 2 train stations, walking distance (about 20 minutes) to the city center. Nice and well equipment appartment.
Negative section of review
The connection with the hostess was almost good. He promised to send someone to fix something, but no one came.
Positive section of review
Conveniently located visiting student at Durham uni. Great to be able to park close by.
Negative section of review
Nothing
Positive section of review
Location of the hotel was amazing
Negative section of review
For the price we paid I would have expected a little less dust on the table in the room.
Positive section of review
Location swimming pool good staff
Negative section of review
Small menus
Positive section of review
Spacious and refurbished
Negative section of review
Cleaner didn’t get the floors done properly as our socks were very dirty. Host was very nice when we wrote about this issue. Other than that everything was nice😊
Positive section of review
Everything
Negative section of review
Nothing