1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Restaurant was good for dinner - unfortunately I was leaving too early to have breakfast as it doesn't start until 8 am. on Sundays and I hadn't realised when booking Staff very good and attentive great views
Negative section of review
I had requested a sea view room and was told that that request had been granted but unfortunately that wasn't the case. The room (I appreciate it was a single) was tiny and a bit claustrophobic
Positive section of review
The staff were absolutely wonderful and the food and facilities were fabulous The family room was huge and the beds were so comfortable. Beautiful pool and spa facilites. We will definitely be recommending this hotel!
Negative section of review
Mirror in the bathroom steamed up with no light working. Couldn't lock the door from inside at night. Reported to the lovely reception staff when we left and I have no doubt it would have been sorted for the next families arrival.
Positive section of review
We loved absolutely everything about the property, the entire apartment was spotless clean and had absolutely everything that we needed in it and more!!
Positive section of review
Nice hotel set on the banks of Loch Lomond. Nice comfy room and a good breakfast
Negative section of review
£50 holding deposit on my debit card which I still don’t have back after 4 weeks !!!!
Positive section of review
Very comfortable room and adjacent to a lovely pub which was really friendly
Positive section of review
Comfortable rooms, cozy bar, good selection of beers, excellent food
Positive section of review
Lovely staff. Cool atmosphere.
Negative section of review
Over priced. Food average, perhaps a little less than.
Positive section of review
Location is good.
Negative section of review
The property is under refurbishment and it’s included lots disconfirm . I booked the hotel and arrived in the evening to check in. The receptionist took my payment and that’s was it. When I entered into the room I found the reality . And the reality is dilapidated furniture and the most important thing is that there is NO internet connection and my Vodafone mobile telephone didn’t have a signal , so no phone calls. I spent 15 minutes in the room and tried to connect my internet and telephone in vain . I went to Premier inn instead. Working in the medical field I need 24 hours connection to the hospital. I explained to the front desk and requested my money back and for the past 3 months waiting for Britannia hotel group to respond.
Positive section of review
Good shower
Negative section of review
Old spring mattress, I couldn’t sleep well.
Positive section of review
Location.
Negative section of review
Room is small and very basic, loch view nothing great. Bathroom heating is not working. Receptionist did not border to explain anything while checking in.