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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Front of house staff were so friendly and approachable. Given an upgrade due to special occasion which was very kind, along with a little gift in the room. Wonderful views, big comfortable bed! Also really loved the ‘one under bar’, great cocktail and staff were so friendly.
Negative section of review
Breakfast was the only down fall to our stay. Personally, much prefer self service of fruit/yogurt/cereals etc followed by a served hot breakfast. Service very slow and disorganised. Breakfast room felt very stressful with staff audibly complaining to one another. Ordered pastries twice but never arrived so just left as wasn’t a pleasant atmosphere.
Positive section of review
We had been put in executive rooms which were massive. On the very top floor which wasnt a problem as there were 4 speedy lifts. Not sure what would have happened if lifts broke down as I walk with a stick. I hadnt told hotel that so that wasnt their fault if it did happen.
Negative section of review
My only criticism was...... when we arrived there were no pillows on my bed. I phoned down to tell reception and no one had come after 2 hours which was very annoying as I wanted to rest after a long journey. I tried to ring down to the reception various times and no one answered. Once they did the pillows were brought straight away. Would not put me off staying there again.
Positive section of review
The receptionist was exceptionaly helpful. The breakfast was lovely. Even though it was on a busy road in a Saturday night we was out the back and couldn't hear a thing. The bed was comfortable.
Positive section of review
Great location, nice position over looking the river Foss. Large apartment with everything you should need. Secure parking and surroundings. Near by local shops and eaterys.
Negative section of review
No dressing table in main bedroom and the bedroom light needs to be bright to get ready - Cleaning requires more attention to detail, dusty bathroom fans, tile trims, radiators, light shades, shower frame requires descale. Loo brush filthy - No bathroom shelves. Kitchen sink didn't hold water.. it needs a working plug as the seals eroded - cutlery needed a GOOD clean - Beds not very comfortable but bedding immaculate. Room dining chairs stained + sofa had coffee stains and needed wipe over.
Positive section of review
The open bar area, welcoming staff and breakfast area was good
Negative section of review
Thw bed was absolutely horrible barely got any sleep, and the shower was terrible also, very little water coming out of thw shower head
Newcastle upon Tyne, United Kingdom
Positive section of review
Great staff good value for money bar prices were great
Negative section of review
Bay window sash a bit draughty
Positive section of review
Well priced; comfortable bed; good shower
Negative section of review
Hotel is looking a little tired in places
Positive section of review
Very good location, friendly staff.
Positive section of review
Good location and nicely furnished
Negative section of review
Location and tidy inside
Positive section of review
Accessibility
Negative section of review
Crowded paraphernalia