- Parking fees are relatively high, even though they may be reduced when staying at the hotel.

- The room is beautiful and clean. - The view of the city surrounded by the Alps is stunning. - The breakfast room has a sky view. - The staff gives great advice on using the Innsbruck card.

Stayed in April 2024

Check-in not before 4pm possibly Service in bar is quite poor

Nice rooms with fantastic view

Stayed in March 2024

When we checked in I felt the lady at the reception was quite rude/abrupt and to be honest she wasn’t very helpful. She didn’t want to help when I queried about spa facilities/treatments (just gave me some bs about no availability when she hasn’t even checked) how I could get to the thermal spa on transport (didn’t need to as we hired a car in the end) but just a general overview of mannerisms and behaviour. The way she was talking at us was like we were peasants almost. Im from East L so the rowdy side of me contained it. Overall - Just be polite and nice and if you’re having a bad day, take a 10 mins woosah.

The hotel itself was lovely

Stayed in February 2024

1. Very dark bedroom walls and ceiling which made the room very dark, there was no point to change room as reception said all the bedrooms are decorated like this. 2. The design of the shower was very impractical, and there was also no extractor fan. 3. The sauna and spa relaxation area has nice views of the mountains, but it only opens at 4pm onwards, in winter it starts getting dark early so people would not see the views.

1. The view from the bedroom and breakfast room is amazing. 2. Very helpful reception staff

Stayed in March 2024

We liked the great view in the room and the sauna. We liked the closeness to both the train station and city center. The staff was very helpful and professional.

Stayed in March 2024

It would have been nice to know that the hotel has underground parking - the explanations from reception over the phone were a bit vague, so advertising this more would help people coming by car. In the end it was a small nuisance, and we moved the car the evening when we arrived with no problem.

The hotel is very much worth it, if for nothing else, the view is breath-taking: waking up with a floor to ceiling view of the mountains is amazing. The room we had was very nice and spacious, the only minor downside was that the extra bed (since we were three people: my wife, my son and myself) was not very comfy - but ok to sleep in. If you are just two people sharing the room, the beds are very comfortable and the view exquisite. We also enjoyed the copious breakfast which we found of very good value. There were diverse offerings and the buffet and the food was very good.

Stayed in February 2024

Room was styled very dark (as is the current trend for hotels).

The hotel is modern and has all the modern comforts. It is located right next to the train station in Innsbruck so that is great for connections but makes the view from the rooms less romantic.

Stayed in January 2024

Room was too dark with blinds closed, view was of train tracks, difficult to make coffee because bathroom door was in the way, items weren't refilled properly by housekeeping (toilet paper and coffee), restaurant too small and they were too busy for room service.

Good location near the train station. Bed was very comfortable and I loved the rocking chair! Reception staff helpful.

Stayed in February 2024

My room in particular on the Friday and Saturday night there was super loud music coming down from the rooftop bar until 1am.. It echoes down the elevator shaft and it sounded like there was a nightclub outside my room. There was 1 bar staff member that was quite blunt/unfriendly not very welcoming which made me not want to visit the bar.

The view was incredible waking up to the mountains every morning. The room itself was nice, large beds and bathroom. Conveniently located next to the train station. Special mention to all the friendly reception staff and the restaurant staff especially the woman with glasses and dark brown(?) hair - she was very hospitable.

Stayed in January 2024

The bed is too soft No proper service provided Breakfast is just acceptable

The mountain view

Stayed in February 2024

None

The staff were So friendly. The toilet was spacious and the mountain view was Great

Stayed in February 2024

Main problem was the room was too hot! We had the room set to cool on maximum but it didn’t really change the temperature. No windows to open. The whole hotel was too warm but only a problem when trying to sleep

The bar was amazing, great atmosphere and music and staff were lovely. We ate there both nights of our stay we enjoyed it so much. Beautiful room and good location

Stayed in February 2024

Couldn’t go to the bar unless seated

Location, views, staff

Stayed in January 2024

Everything was superb except when I went to the restaurant and ordered just one drink waiter pushed for a tip which wasn't nice. I think this is up to customer to decide.

Overall very good

Stayed in January 2024

The TVs didn’t have an option with English subtitles. One of the nights I had been provided with dirty bedsheets, however I called reception to notify staff who fixed this issue for me promptly. The shower was also a problem as there is a gap which causes a leak.

The room was very big, with everything I needed, staff were very helpful and I requested a mountain view which the staff kindly provided me with, which was amazing to wake up to every morning. The location was perfect and the spa was an added bonus, I loved that it opened til 10 so could visit after a long day out in the cold. The bathroom was also large with heated floors and plenty of space.

Stayed in December 2023

The check-in time is 4pm which is later than standard one.

Stayed in December 2023

Staff are not attentive, breakfast is chaotic, room had no shower gel or shampoo for the entire stay, when cleaned we only had 1 x towel each replaced, and 1 x coffee cup between us. Complimentary water wasn’t replaced and we still had previous dirty cups/glasses left in the room. When raised with reception staff we were told housekeeping had gone for the day! Spa was untidy and had no drinking water and appeared unmanaged.

Location, views

Stayed in December 2023

Some of the parts of the room felt a little worn out.

Superb view and great location.

Stayed in October 2023

Reception staff were lovely but two of the girls got very confused over simple requests for information. The reception and lift area could have been more seasonal/Christmassy. The bottled water was not replenished when we had drunk it.

Location, view, standard of facilities and roof top bar.

Stayed in December 2023

Nothing

Location, Room, staff, views

Stayed in November 2023

Nothing

Nice view

Stayed in October 2023

There wasn't a free private car parking for the hotel

The location and the view was the best

Stayed in October 2023

There was a connecting door to the next room, which wasn't very sound proofed

Great Views, good room size

Stayed in October 2023

I'm still not sure how you're supposed to park your car and check into this hotel. I literally had to park on the sidewalk. It has pretty crazy intersections all around the hotel, with trains, buses, pedestrians, cars going in all directions. Then how are you supposed to turn into the parking garage from the right lane is a bit of a mystery as well, but somehow we made it in. Just beware if you're driving in with a car it might be challenging. Otherwise, the hotel is really nice, with a nice restaurant on the top deck, and the rooms are very nice as well. Just a few minutes walk from the old town.

Stayed in October 2023