7 Convention Centre Place, 3006 Melbourne, Australia
#60 of 206 hotels in Melbourne
Guests' ChoiceBased on 4989 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.2
Facilities
8.7
Staff
9.1
Value for money
8.4
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Clare
AustraliaRoom service took forever to answer and was an hour wait
Location, cleanliness of the room
Stayed in April 2024
Reviewed: 18 April 2024
Zoe
AustraliaEarly check in and late check out . Good tea and coffee stock and milk Comfortable beds ,fantastic shower
Stayed in April 2024
Reviewed: 17 April 2024
Lee
New ZealandPicking holes but the breakfast buffet gets really packed and not enough space for the amount of people that use it.
Great location next to DFO, spotlessly clean and modern decor.
Stayed in April 2024
Reviewed: 16 April 2024
Peter
AustraliaLocation
Stayed in April 2024
Reviewed: 16 April 2024
Marcelino
Australianothing
everything was good me and family were happy
Stayed in April 2024
Reviewed: 15 April 2024
Kadawatta
AustraliaRoom key card can access only that floor
Superb location
Stayed in April 2024
Reviewed: 15 April 2024
Snowwhiteleigh
AustraliaThere was a brown stain on my sheets. Not many options on room service menu
Smelled beautiful walking in, great view
Stayed in April 2024
Reviewed: 15 April 2024
Tanya
AustraliaThe restaurant needs new furniture for the quality of the food the furniture was dated.
Location brilliant, Room was beautiful, Concierge staff were very friendly and helpful, Bed was comfortable, Food was tasty
Stayed in April 2024
Reviewed: 15 April 2024
Aimee
AustraliaF hat we only booked one night n ext time will do two lol
For the price it was amazing and some!!Lovely clean room,exactly as you see online.Comfy bed beautiful big window with gorgeous views.Staff were very lovely and friendly.We would recommend to others and will definately return to stay in the future!!Happy customers.
Stayed in April 2024
Reviewed: 14 April 2024
Pamela
AustraliaDidn’t like the high pillows
Most things
Stayed in April 2024
Reviewed: 13 April 2024
Pamela
AustraliaOnly reason why did not 10/10 - road traffic noise notable from my room- but TV on to drown out noise
Staff were exceptional, rooms clean and comfortable thanks very much
Stayed in March 2024
Reviewed: 12 April 2024
Justine
AustraliaExcellent location, comfy rooms, friendly staff
Stayed in April 2024
Reviewed: 12 April 2024
Dianne
AustraliaEverything was clean, fresh with confortable beds. Very polite staff, could not do enough for you.
Stayed in March 2024
Reviewed: 12 April 2024
Ivan
AustraliaWas perfect for our needs.
Stayed in April 2024
Reviewed: 11 April 2024
Laura
AustraliaA little hard to walk to from cbd especially at night
The view and the room size
Stayed in March 2024
Reviewed: 10 April 2024
Donna
AustraliaDry nice and comfortable
Stayed in February 2024
Reviewed: 10 April 2024
Rosa
Australiastaff were friendly, location perfect
Stayed in April 2024
Reviewed: 10 April 2024
Sarah
AustraliaSlow lifts!
Great location for music concerts. Breakfast is always yum!
Stayed in March 2024
Reviewed: 9 April 2024
Mihiri
AustraliaThe place was clean & comfortable,worth for money
Stayed in March 2024
Reviewed: 9 April 2024
Joyce
AustraliaNothing
The cleanliness, facilities, the view from our room, the fact that there were 2 double beds in the room instead of just one for myself, my daughter & her son. The friendliness & helpfulness of the staff
Stayed in April 2024
Reviewed: 8 April 2024
Rebecca
AustraliaLoved the comfort of the beds and pillow! Amazing location!
Stayed in April 2024
Reviewed: 7 April 2024
Kimberly
AustraliaNothing
Every single staff member I encountered was polite, happy and provided amazing service. The room was clean and the bed is soooooo damn comfy!!
Stayed in April 2024
Reviewed: 7 April 2024
Gervasoni
AustraliaEverything was great- the location isn't superb but we knew that when booking the hotel anyway
Great quality for a low price. Staff went out of their way to make it feel like a 5 star hotel. The staff are very professional- we were quite impressed
Stayed in April 2024
Reviewed: 7 April 2024
Juliana
AustraliaExcellent location, comfy bed and good size room. The staff were super friendly
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content