Cnr Hanlan St and Surfers Paradise Blvd, Surfers Paradise, 4217 Gold Coast, Australia
#93 of 122 hotels in Gold Coast
Guests' ChoiceBased on 4302 hotel reviews
7.5Cleanliness
8.0
Comfort
8.1
Location
9.2
Facilities
7.6
Staff
8.4
Value for money
7.3
Free WiFi
8.0
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End of dialog contentReviewed: 17 April 2024
Lynh
AustraliaThe bathroom need to be upgraded. The shower head and tap are from the 80s🙁
Good location, room is big and comfortable.
Stayed in April 2024
Reviewed: 16 April 2024
Sandra
AustraliaThe bath Tub was hard to get into & out off. It also Leaked all over the Floor from the Shower Glass.
Location was great. Room was small & disappointing. View was okay.
Stayed in April 2024
Reviewed: 14 April 2024
Tracy
AustraliaBalcony was dirty but was promptly cleaned on request. A very busy hotel. Some noise from outside experienced on level 6.
Great location and helpful and friendly staff. Lobby cafe great to relax with the kids. Good heated pool. Comfortable king bed. Kids breakfast in lobby cafe was great value!
Stayed in April 2024
Reviewed: 14 April 2024
Lilani
AustraliaMore vegetarian options
Nice but no veg option
Stayed in March 2024
Reviewed: 9 April 2024
Nathan
AustraliaWaiting on lifts but understandable
Central location
Stayed in April 2024
Reviewed: 8 April 2024
Matr2511
AustraliaNoise from activities down on the street was quite high and went late into the night. The ocean view is off to the side of balcony, rather than looking directly onto beach, so would have liked to have that in description of room.
The room was a good size and beds comfortable. Easy to find and smooth to check in.
Stayed in March 2024
Reviewed: 7 April 2024
Kirsty
AustraliaThe breakfast room was feral...
Great pool, excellent central location
Stayed in April 2024
Reviewed: 4 April 2024
Radka
AustraliaThe swimming pool was fairly crowded as it is a bit small for the size of the hotel. There was long wait for lifts to get up and down the lift. It was nearly impossible to get to the carpark. Parking also limited.
Amazingly friendly and helpful staff. Amazing location to the beach and to fascilities, fun, restaurants, stores, markets, just everything.
Stayed in March 2024
Reviewed: 2 April 2024
Stephen
AustraliaSome noise from street, but windows masked most of it, so not a problem
Well appointed, and good value on a busy weekend, compared to most other options
Stayed in March 2024
Reviewed: 1 April 2024
Megan
AustraliaWell, the only downside is that the hotel doesn't have its own parking, and we had to pay $30, plus there were almost no free parking spaces when we arrived as the people who were shopping.
The room was clean, staff was friendly, location was great, and central to Surfers Paradise. Plus we got a free upgrade to a newer room, so that was nice!
Stayed in March 2024
Reviewed: 31 March 2024
Renee
AustraliaJust the noise but I think that can only be fixed with different glass in the windows and door to the outside. Also just the elevators are a little slow and make some interesting noises while going up and down lol
Was on floor 27 room was nice view was nice it was quite noisey in the room and elevators were a little slow. Apart from that my stay was great. I would stay at the Novotel again.
Stayed in March 2024
Reviewed: 31 March 2024
Karl
AustraliaNo dedicated parking. There was no indication prior to booking that there was no car park. After booking I recieved an email advising that parking is $20 a day at a shopping center and parking is not guaranteed. After arriving to check in I was told parking was $22 a day. After paying parking at check out I was charged an additional $30 at the boomgate. I now have to wait until payment goes through to try and get a refund which will be a process in itself. When advising the staff they were lovely and nice about it and will assist so it seems like an error with the shopping center. Parking at the shopping center was a nightmare however. It has a low ceiling and is extremely crammed and tight. We were lucky enough to find a park but decided not to leave until check out so we didn't have to go through the process again.
Room was nice and clean. Great location on Cavil Avenue close to everything. Facilities were nice and updated. Room was lovely and had a large TV at the end of the bed. Spa bath was big enough for two people however, some shifting was required to fit. The shower was large and the bathroom was very nice. The king bed was to die for. High quality mattress with black out curtains meant we slept in late but it was amazing. Location is close to a variety of restaurants and we could watch the ocean, night life and street performances from our balcony.
Stayed in March 2024
Reviewed: 30 March 2024
Karan
AustraliaWashroom, old styled bathtubs and showers. Dirty and old carpets. Staff made us wait at the reception and told us the rooms were not ready and were not cleaned. I witnessed about 10 of their guests getting early check ins and our room was not cleaned til 2 pm. My wife asked the bar guy to heat up the little one’s milk and she offered us to take microwave to our room for 10 dollars per night. Average hotel, wont stay here again. The rooms look very different than the posted photos. Spend a little more and book hilton.
Ocean views from the window, cast enabled tv.
Stayed in March 2024
Reviewed: 27 March 2024
Deon
AustraliaThere was a tiny mobile stool thing that was the only thing to work on while in the room (no desk or anything) which made it awkward. The road noise is WAY too loud. I was on Level 12, and could hear people yelling at each other on the road.
Room has been done up well, bed was comfortable. Staff were helpful.
Stayed in March 2024
Reviewed: 25 March 2024
Kristian
AustraliaBathroom floor didn't drain well. TV wifi connection poor.
Great location, great bed and great view. Friendly helpful staff on check in. Great coffee in the lobby.
Stayed in March 2024
Reviewed: 23 March 2024
Daniel
AustraliaI couldn't get a proper tax invoice to company
Stayed in March 2024
Reviewed: 22 March 2024
Nikola
North MacedoniaShower and bath, very difficult to bath small kids without a hose head
Location, price, breakfast, cleaning
Stayed in March 2024
Reviewed: 21 March 2024
Melanie
AustraliaThe room lighting was very dim, difficult when working away from home with minimal lighting to read etc.
Spacious room and bathroom, modern decor, balcony for fresh air, air con was great. Location is fabulous, central to everything and supermarket downstairs. Great breakfast.
Stayed in March 2024
Reviewed: 21 March 2024
K-martin89
AustraliaRoom was tiny for what we paid.
Location
Stayed in March 2024
Reviewed: 18 March 2024
Tatiana
New ZealandA bit outdated, the shower glass I think was missing some parts and would get the floor all wet , the toilet seat was broken
Location
Stayed in March 2024
Reviewed: 17 March 2024
Josh
AustraliaNice clean comfortable rooms and great position in surfers. Perfect place to rest after a massive bender!
Stayed in March 2024
Reviewed: 17 March 2024
Shelvin
New ZealandLights for dressing up very poor Can’t see your face Safes for personal belongings should be provided in all rooms
Easy excess to most amenities Great breakfast service Friendly staff
Stayed in March 2024
Reviewed: 16 March 2024
Peter
AustraliaParking is an extra cost. Checkin took way too long and involved having to have driver’s licence which meant getting it from the car and waiting in line again. Breakfast restruant layout was clumsy with no flow. Omelette bar in middle of line got good. Walked around people waiting to order omelette and then got abused for jumping the line.
Large room with great ocean view close to everything.
Stayed in March 2024
Reviewed: 16 March 2024
Rebecca
AustraliaThe lifts were very slow especially since there are 4 lifts.
Stayed in March 2024
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