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  5. Reviews of Quay West Suites Melbourne

Reviews of Quay West Suites Melbourne 5 stars

Southgate Avenue, Southbank, 3000 Melbourne, Australia

#16 of 205 hotels in Melbourne

Guests' Choice

Review score

Based on 1832 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    8.4

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 March 2024

    10
    pleasant, comfortable and a great location
    • Leisure trip
    • Solo traveller
    • Studio Room with King Bed
    • Stayed 2 nights
    • Submitted via mobile

    Had to tap on the toilet buttons again to stop the water running

    Location, balcony views, spacious and very comfortable

    Stayed in February 2024

  • Reviewed: 17 March 2024

    8.0
    Great Location for a city weekend.
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 1 night

    Room looking and smelling a bit tired. Pillows were awful.

    Great Location, Great Staff, Good facilities and large room. Breakfast was nice, but not amazing.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 2 nights
    • Submitted via mobile

    Not much. We had a really great stay.

    The friendly service was great. Very clean nice room Pool was great.

    Stayed in February 2024

  • Reviewed: 13 March 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Two-Bedroom Superior Suite with Balcony Floors 4 - 9
    • Stayed 1 night

    Nil issues at all

    Room was large and had everything needed, location was perfect, walking distance to most things. beds were comfortable.

    Stayed in February 2024

  • Reviewed: 12 March 2024

    9.0
    Moomba weekend
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Suite with Balcony - Floors 10-15
    • Stayed 2 nights
    • Submitted via mobile

    Think the air conditioning needed a service. Did not cope as well as expected during the intense heatwave we had on Moomba weekend.

    Big clean modern room, great location. Comfy bed. Nice to have a Balcony with a view.

    Stayed in March 2024

  • Reviewed: 12 March 2024

    9.0
    Beautiful hotel with excellent buffet breakfast. Right at Melbourne Southbank.
    • Leisure trip
    • Group
    • Two-Bedroom Superior Suite with Balcony Floors 4 - 9
    • Stayed 3 nights

    Beautiful room with plenty of space. We booked a 2 bedroom apartment and it was perfect! Unfortunately the AC wasn't working in one of the rooms but the Hotel were able to move us to another room with lovely cool AC. Right at Melbourne Southbank it is only a short walk into the city.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Room with King Bed
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness and staff

    Stayed in March 2024

  • Reviewed: 7 March 2024

    9.0
    Great views, very comfortable
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Suite with Balcony and River View – Floors 10-15
    • Stayed 1 night
    • Submitted via mobile

    Always love staying here. Easy to drive to from out of town. Great location!! Friendly staff!

    Stayed in March 2024

  • Reviewed: 6 March 2024

    10
    Would stay again a heartbeat
    • Leisure trip
    • Family with young children
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 2 nights

    Was very impressed with size of two bedroom unit, kitchen and living room. Nice deck for sitting outside, very good location with easy access across bridge to city and plenty of restaurants along lovely walkway by river. The staff were friendly and breakfast was exceptional.

    Stayed in January 2024

  • Reviewed: 3 March 2024

    10
    Fabulous hotel -- super centrally located, great rooms w/ everything you need, good bfast + staff!
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 1 night

    Only tiny suggestion would be to make the gym 24/7 so that those with early departures could use it before they go. :)

    Phenomenal hotel -- exceeded expectations! Upon arrival, we got a free upgrade to a superior one-room suite. It was huge, especially for center city Melbourne! (I've stayed in several hotels in Melbourne's CBD, and this room was by far the biggest and nicest.) Beds are super comfy. Rooms are very quiet. Our room had a full kitchen, in-room laundry (very convenient!), living room, large balcony (complete with a table for dining and sufficiently big for a morning workout), large bedroom with a comfy bed, and large bathroom. Staff were really accommodating (willing to let us store our stuff for multiple days while we were hiking). Included breakfast was very nice and efficient, complete with a DIY avo smash bar. Didn't have time to visit the gym (or the sauna / spa) since it didn't open until 6:30 am and we need to leave early, but I expect it's nice given how nice the rest of the hotel is! The location couldn't be better either. SMACK in the center of the whole city. Highly accessible to all major sites, lots of public transportation, etc. Would definitely recommend to stay here. It's going to be my future #1 choice for my return trips to the city!

    Stayed in February 2024

  • Reviewed: 1 March 2024

    10
    Will definitely book again next time we are in Melbourne
    • Leisure trip
    • Couple
    • Studio with King or Twin Beds and Kitchenette Floors 4 - 15
    • Stayed 1 night
    • Submitted via mobile

    Nothing negative to say.

    Location is perfect, staff were amazing. Breakfast was nice. Excellent value for money. Room was very clean and bed was so comfortable.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 2 nights

    Not much. Some nicer balcony furniture maybe - but that's it.

    Great location, very spacious room, great kitchen. Arrived on very early flight and room was made available well before normal check-in time. Welcome bottle of Fizz. Very good breakfast.

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Lovely stay with amazing service all round!
    • Leisure trip
    • Family with young children
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 5 nights
    • Submitted via mobile

    There was some glitter spread around the apartment (which I know can be a pain to clean), the drying function of the washer/dryer was not effective.

    Concierge was very helpful with requests and housekeeping were angels! Having a toddler can be messy but they were very gracious and happy to clean up after us when we didn’t get the time.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio with King or Twin Beds and Kitchenette Floors 4 - 15
    • Stayed 2 nights

    I was expecting two separate Queen beds. There was only one. This was overcome with a pull out sofa.

    The staff were outstanding. Friendly, light hearted but knew their job and helpful. They were also clearly very busy (TaylorSwift) and maintained a professional demeanor.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    It was an excellent location and lovely and clean :)
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Suite with Balcony - Floors 10-15
    • Stayed 1 night

    Pillows - but we are pillow snobs and love memory foam pillows ;)

    Loved having a balcony and getting fresh air into our room :)

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    Spectacular
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 4 nights
    • Submitted via mobile

    Nonr

    Spacious room

    Stayed in January 2024

  • Reviewed: 24 February 2024

    10
    Melbourne Hotel with great location.
    • Leisure trip
    • Family with young children
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 3 nights
    • Submitted via mobile

    I have no negative things to say about this hotel.

    Location was perfect. Walking distance to plenty of restaurants. Staff was very friendly and helpful. Room was clean and up to date. Breakfast was good too.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Premium Apartment with Balcony Floors 16 - 26
    • Stayed 2 nights
    • Submitted via mobile

    The pillows on the bed could have been better.

    Breakfast was delicious and location exceptional. Staff were brilliant, very accommodating and happy to assist in any way.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    9.0
    Superb
    • Leisure trip
    • People with friends
    • One-Bedroom Deluxe Suite with Balcony - Floors 10-15
    • Stayed 4 nights
    • Submitted via mobile

    Expensive rate

    Fantastic location

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Will visit again..
    • Leisure trip
    • Couple
    • One-Bedroom Superior Suite with Balcony and City View Floors 4 - 9
    • Stayed 5 nights

    Can't think of anything, if a price drop I would stay longer..

    Location was superb for the tennis. Room size and balcony was faultless. Bed was absolutely fine.

    Stayed in January 2024

  • Reviewed: 19 February 2024

    9.0
    It was fantastic and we cant wait to visit again. Thank you
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Suite with Balcony - Floors 10-15
    • Stayed 2 nights
    • Submitted via mobile

    That we couldn’t stay longer…

    From the moment we walked in the reception staff greeted us with a smile and were outstanding! When we entered the room we both said ‘Wow’. The views were amazing, the property was well presented and of a high cleanliness standard. When we required assistance from housekeeping they were friendly and helped immediately. During our stay we asked for directions and suggestions of places to visit and, once again, the reception staff were spot on and we had a great experience. Thank you

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    The perfect hotel/apartment for anyone staying in Melbourne
    • Leisure trip
    • Family with young children
    • One-Bedroom Superior Suite with Balcony - Floors 4 - 9
    • Stayed 3 nights

    The buffet breakfast could have had more choice. The bar and beer garden needs an upgrade. Though it is clean and tidy, it is out of date (early 2000's). It would add to the hotel's overall ambiance.

    The location could not be better, located on the Yarra river in Southgate and being a very pleasant walk across the Princess bridge to the CBD. The rooms were very good and appear to have been recently refurbished, with the added benefit of a balcony and open windows for fresh air. We had a separate lounge area along with a kitchen area off the lounge. You did not feel cramped in and had lots of space to move around. The staff were very receptive in all parts of the hotel.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Suite with Balcony - Floors 10-15
    • Stayed 2 nights
    • Submitted via mobile

    Hard to get to to begin with

    The property and staff were amazing. Great location.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    10
    Great location & food, very clean, & lovely staff
    • Leisure trip
    • Family with young children
    • Studio with King or Twin Beds and Kitchenette Floors 4 - 15
    • Stayed 3 nights

    Nothing really

    Thank you to James at reception, extremely nice as were all the front staff. Breakfast was excellent, Reece asked for coffee order on way in which was great. Really comfortable rooms and exceptionally clean. Would definitely stay again.

    Stayed in February 2024

Showing 1 – 25

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