27 O'Connell Street, Sydney CBD, 2000 Sydney, Australia
#16 of 324 hotels in Sydney
Guests' ChoiceBased on 6381 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.6
Facilities
9.1
Staff
9.4
Value for money
8.6
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Suzie
AustraliaClean & fresh decor
Reviewed: 24 April 2024
Gabrielle
United KingdomStaff were very accommodating when we arrived early morning after a long flight - we were able to use the showers in the spa locker rooms to freshen up and could leave our bags with reception for our check in later in the day. Rooms were clean, spacious and could be made very dark for good quality sleep (which was perfect for our jet lag). Great location of hotel - very central and close to circular quay / sights!
Reviewed: 24 April 2024
Peter
United KingdomThe add on restaurant menu was very selective towards seafood great if that is what you like but so many great restaurants near by we used them instead.
The room was excellent in respect of the fact we were on the business level (10) the bed was very comfortable and room was cleaned everyday by wonderful friendly staff. Business lounge was added bonus as you didn't need to go downstairs for breakfast, snacks and drinks available all day. Location was a short walk to all the local attractions.
Stayed in March 2024
Reviewed: 23 April 2024
Christine
United KingdomVery loud construction opposite hotel (metro line)
Good size room Good breakfast Well located for attractions
Stayed in April 2024
Reviewed: 23 April 2024
Carlie
AustraliaWe would have liked a joined room to make it easier with a family.
Location was perfect, the staff were amazing and it was beautiful.
Reviewed: 22 April 2024
Jacqui
New ZealandThe staff were friendly and accommodating. The room was nice and big; shower had great pressure. The location was great - close to a train station and the ferries. The food in the restaurant was excellent. We really enjoyed our stay.
Stayed in April 2024
Reviewed: 22 April 2024
Paula
AustraliaN/A
Beautiful building, inside and outside. Location was fantastic! Walking distance to everything. Staff were really, really lovely and helpful.
Reviewed: 22 April 2024
Wayne
AustraliaThe maintenance in the bathroom was not as it should be. There was a problem with the draining of the hand basin and the spare toilet roll holder was adrift from the wall.
The shower was larger than anything I have encountered before. Coffee, tea and other offerings were good.
Reviewed: 22 April 2024
Evalyn
United StatesThe location was excellent. The staff were helpful.
Reviewed: 22 April 2024
Nicole
AustraliaLocation, staff, room
Reviewed: 22 April 2024
Melissa
AustraliaLocation and friendly staff
Reviewed: 22 April 2024
Roza
United KingdomNothing
The service was excellent. Everyone was very polite and accommodating, making our stay even better.
Reviewed: 21 April 2024
Melinaj
IndonesiaComfortable bed
Reviewed: 21 April 2024
Nicola
AustraliaNothing
The staff are professional and friendly . Nothing was too much trouble for them. The room well appointed and comfortable.
Reviewed: 21 April 2024
Megan
AustraliaStaff are always friendly. Great location and wonderful amenities
Reviewed: 21 April 2024
Emma
United KingdomNothing
Nice decor & location
Reviewed: 21 April 2024
Melissa
AustraliaCouldn’t say anything negative about this hotel.
The staff were absolutely amazing. Our room was immaculate. Our stay was absolutely perfect.
Reviewed: 21 April 2024
Christine
AustraliaFantastic staff. Very friendly and helpful.
Reviewed: 21 April 2024
Heather
AustraliaNothing
This place is just the greatest hotel in Sydney I think. Conveniently located, all the bells and whistles, excellent staff and value for money. I will certainly be back and booking for next week
Reviewed: 20 April 2024
Kae
SingaporeReception/conceirge counter warm and welcoming!
Reviewed: 20 April 2024
June
AustraliaThere are no negative comments about this hotel. It is my second visit and it was so good I have returned.
Bed was very comfortable and the sheets were soft, with a selection of pillows. The location was very convenient for Circular Quay and Pitt Street shopping precint.
Reviewed: 20 April 2024
Michael
AustraliaBreakfast far too expensive. Slow restaurant service. Somewhat limited menu.
Great location. Exceptionally good general service. Very clean, quiet and comfortable room. Affordable 5 star accommodation.
Reviewed: 19 April 2024
Debbie
AustraliaNothing it was all great
Great food great location
Reviewed: 19 April 2024
Kara
AustraliaBreakfast area very small and we were bumped to the lower level on one morning as the main dining room was full. The buffet wasn’t as good as the main restaurant. I tried to also get rooms on the same level as my adult kids but they weren’t able to do it. Made it difficult going to each others rooms as we needed their key to do so. Was still a great stay, we loved it.
Location was great.
Lisbon, Portugal
Cairns, Australia
Madrid, Spain
Bahía Solano, Colombia
Gryżyna, Poland
Sankt Andreasberg, Germany
Ushuaia, Argentina
Maafushi, Maldives
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content