Lot 5 Terminal Drive, Coolangatta, Bilinga, 4225 Gold Coast, Australia
#19 of 123 hotels in Gold Coast
Guests' ChoiceBased on 4857 hotel reviews
8.8Cleanliness
9.3
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.2
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 April 2024
Gavin
AustraliaCustomer Service was terrible. Charged twice for a 1 night stay. Refunded the following day. Then charged again the same day. Still awaiting for refund. No return email. 2 phone calls, promised I’d be refunded. Still no refund. No follow up calls or email as promised. Be very careful giving these people your credit card. Any staff member has authority to take your money but no one with authority is ever on duty to refund?
Clean and modern rooms. Great coffee in the morning at the cafe downstairs.
Stayed in April 2024
Reviewed: 25 April 2024
Petrie
Australialocation was a little far away from where we went out but we chose to head into the city rather than stay local
Sunrise view was amazing
Stayed in April 2024
Reviewed: 25 April 2024
Monique
AustraliaThroughout our stay I was incredibly impressed by the customer service, the dining options and the cleanliness of the hotel.
Stayed in April 2024
Reviewed: 24 April 2024
Laurise
New ZealandQ
Stayed in April 2024
Reviewed: 23 April 2024
Megan
AustraliaJust so grateful for a last minute booking when my flight was delayed. I would have had to drive home in the incredible storm for a couple of hours! But Rydges GC found me a spot, commiserated over the wild plane ride, pointed me towards food a a beer. So so appreciated you!
Stayed in April 2024
Reviewed: 21 April 2024
Regina
AustraliaOnly steps away from the airport, there is a bar and restaurant on site. There is also a pool there, there are also live updates of the flight schedules.
Stayed in April 2024
Reviewed: 20 April 2024
Aurora
CroatiaEverything
Very satisfied and happy with the service, exceptional customer service, the hotel its in a great location just across the road from airport and 10 minutes away from beach and city the pool makes it all worthwhile extremely happy.
Stayed in April 2024
Reviewed: 20 April 2024
Mark
AustraliaN/A
Location
Stayed in March 2024
Reviewed: 20 April 2024
Paul
AustraliaIf there was anything, just that the coffee in rooms was not great.
Right across the road from the airport, very clean and friendly staff. Breakfast range was food also.
Stayed in April 2024
Reviewed: 20 April 2024
Jennifer
New ZealandShower corners need a good scrub.
Great location. Early flight and great lighting so could easily walk. Easy check in and friendly staff.
Stayed in April 2024
Reviewed: 19 April 2024
Andrew
AustraliaNothing negative to say.
This hotel is fairly new and modern. Rooms are spacious and exceptionally clean. Walking distance to the airport terminal which is great if you have ultra early flight like we did. Great rate for what you get. Rooftop restaurant is reasonably priced with good menu options. We will definitely use this place again. We even got a complimentary drink voucher each. Brilliant.
Stayed in April 2024
Reviewed: 19 April 2024
Mooney
AustraliaStaff are si helpful and everything is clean. Bed very comfortable
Stayed in April 2024
Reviewed: 18 April 2024
Shirley
AustraliaNo negatives
Convenient to airport. Well set out with a sense of space and relaxation.Staff friendly and helpful.
Stayed in April 2024
Reviewed: 18 April 2024
Megan
AustraliaRubbish in both bins Shower head Mirrors set up walls very high
Location
Stayed in April 2024
Reviewed: 17 April 2024
Arita
New ZealandMore variety on the restaurant menu would be great, not just fried food.
Convenience to airport and very quiet. Very impressive room. Very clean and up to date. Rooftop bar has great views.
Stayed in April 2024
Reviewed: 17 April 2024
John
AustraliaThe phone in the room didn't work.
Everything was great.
Stayed in April 2024
Reviewed: 15 April 2024
Cassandra
AustraliaThere were a few maintenance issues that needed seeing to. Disappointing considering its age
We chose this property as it was reasonably priced for a function we were attending nearby. The rooms were super quiet.
Stayed in March 2024
Reviewed: 15 April 2024
Anthony
AustraliaGreat location, very comfortable & spotless. Loved the bar on Level 7. Would highly recommend
Stayed in April 2024
Reviewed: 14 April 2024
Rita
AustraliaPerfect place Excellent facility comfortable bed the best pizza at the restaurant
Stayed in February 2024
Reviewed: 14 April 2024
Leanne
AustraliaClean , quiet, well organised
Stayed in April 2024
Reviewed: 14 April 2024
Sharon
AustraliaNo latenight room service.
Enjoyed the buffet breakfast. Staff were friendly and very helpful.
Stayed in April 2024
Reviewed: 11 April 2024
Douglas
AustraliaNothing
Great location, excellent food and Staff. Would stay there again
Stayed in March 2024
Reviewed: 10 April 2024
Kylie
AustraliaPerfect stay for a quick trip to a gold coast
Stayed in April 2024
Reviewed: 10 April 2024
Darryn
AustraliaNo sauna
Roof top bar
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content