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  5. Reviews of The Star Grand at The Star Gold Coast

Reviews of The Star Grand at The Star Gold Coast 5 stars

8 Casino Drive, Broadbeach, 4218 Gold Coast, Australia

#42 of 121 hotels in Gold Coast

Guests' Choice

Review score

Based on 6054 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Where we had breakfast M&G service was slow food was cold and our hot drinks came out 10mins after we had finished our eggs and bacon. Disappointing our last impression of Star.

    The room

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Deluxe Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Cost of parking. Should be complimentary for hotel guests

    The Garden Kitchen and Bar

    Stayed in March 2024

  • Reviewed: 23 March 2024

    7.0
    Ideal for my needs during this particular trip
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No bath tub and no mini bar

    Well located and the beds were very comfortable.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    8.0
    Yeh it was ok
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Couldn’t buy cocktails through the day at the bars, needs a couple more restaurants.

    Clean and tidy

    Stayed in February 2024

  • Reviewed: 14 March 2024

    7.0
    Really good overall but cost was a tough one to justify again.
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Cost of room service, drinks at bar, etc weren’t great. Lots of kids at pool for a casino as well. Paid $76 for 4 drinks at Asian bar to then take back to room.

    Room was amazing.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night

    Great comfort, room was surprisingly smaller than I expected for 3 Adults. Only with the room when it says on booking the room is for 3 people then you need to accommodate the room for 3 and not just 2, that is why we pay the extra money for a third person as well. Was disappointed with the restaurant hours, we were in line for breakfast and it was 10.26 when we got to the line to order and we had 1 customer in front of us, by the time the person in front of them ordered the staff behind counter said oh it is 10.31 and the customer in front and ourselves did not get to order breakfast we had to go on to the next menu in which we had not seen and we had family sitting over at the table which then meant we had gone back to square one again. Overall had a good stay.

    Stayed in February 2024

  • Reviewed: 7 March 2024

    8.0
    Overall it was a good weekend
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    For a 5 star hotel the service was a little disappointing, we weren’t given any information about dinner or breakfast options or help with booking for dinner. Also it was our anniversary getaway & we weren’t asked if we were celebrating a special occasion, just the little touches weren’t there, I was expecting more service from a 5 star hotel, last year we stayed at a 4 star & found a basket of fruit & champagne in our room, so yes expected more service

    The property was lovely and the room was comfortable.

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    We enjoyed our stay and will be back but probably not in a disabled room unless it is closer to the lifts.
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There were three of us but the room was only set up for two, despite pre booking. We found it strange that the disabled room, which we booked, was the furtherest room from the lifts. A long distance when you have a 96 year old with you. The shower curtain was not long enough or wide enough which meant water went everywhere, difficult for an elderly, disabled person not to slip.

    Friendly staff, lovely restaurants and bars. Good location.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The water pressure in the shower was too low. The check in staff were very pleasant but others were disinterested and the concierge was the most unhelpful we’ve ever come across - sorry to have to say that.

    Lovely large room with good view. Comfortable bed.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    9.0
    Great little staycation
    • Leisure trip
    • Family with young children
    • Corner Balcony Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Had a nice staycation for the weekend. Lovely view from our room, comfy beds and kind staff.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    Poor service but great room
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The hour and a half wait to check in was pathetic, and having to wait for the room to be ready was a huge letdown.

    Clean and comfortable

    Stayed in February 2024

  • Reviewed: 29 February 2024

    9.0
    Could not highly praise everything else except breakfast.
    • Leisure trip
    • Couple
    • Executive Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was appaling. There was limited food choice in food. Especially with the amount of people in the Harvest room. Unfortunately we had to have breakfast on 2 of the days with KFC conference. Line ups everywhere. Limited food. Finding a table was terrible. For a buffet breakfast which we have had at other motels this was very substandard. Even if it was included in our room price. $39.90 for this breakfast was an overcharege to say the least.

    The bed was so comfy. The lighting under the cabinets in the bathroom. The automatic blinds and curtains.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    7.0
    Good location
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The beds were not comfortable, the room was alot smaller than we expected. We booked a superior deluxe king room so I assumed it would be amazing but it was very average. Not alot of complimentary things like milk, water, conditioner. Could have been much better for the price we paid.

    Great location and the casino is heaps of fun. The restaurants also have delicious food.

    Stayed in February 2024

  • Reviewed: 29 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Check in took 30mins, some warming would have been good so could have planned better.

    Awesome venue, location and room was terrific.

    Stayed in February 2024

  • Reviewed: 27 February 2024

    8.0
    very relaxing
    • Leisure trip
    • Couple
    • Corner Balcony Deluxe King Room
    • Stayed 3 nights

    Pool was too hot

    Stayed in January 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The price Had to pay for parking

    Stayed in February 2024

  • Reviewed: 25 February 2024

    9.0
    All round fantastic experience, for our trip to see P!NK
    • Leisure trip
    • Family with young children
    • Corner Balcony Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom lighting for make up could be better.

    Fabulous location, just a short walk to GC light rail, the rooms view, welcoming staff, getting us into our room earlier, being able to drop off bags early, the wonderful concierge we meet on arrival. Beds were sooo comfy.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Finding an employee on the bed when I entered the room. Also the check in told me soft drinks in the mini bar were free???? No drinks in the mini bar.Room had been double booked

    Location in Boardbeach was great.

    Stayed in February 2024

  • Reviewed: 23 February 2024

    8.0
    Great resort overall
    • Leisure trip
    • Solo traveller
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    No poolside seating available, was so crowded I couldn't take advantage of it which was hugely disappointing. Couldn't even see across the pool from Isoletto seating because of the privacy plants :( BIG thumbs down for me on this. Harvest buffet ambience was hugely disappointing due to the 'food hall' feel of the environment I attended a show, would have been nice to have a discounted accommodation or meals option

    Bedding was great, not too heavy to sleep under Variety of eating establishments I attended a show at the theatre and it was perfect to park up my car for the night, drink responsibly and head to my room at the end The doorman at the valet station was great! Friendly and welcoming and didn't rush people through but didn't ignore others either Thumbs-up to the concierge at Harvest for asking about allergies up front Thumbs-up to Chef James for walking me through allergy-free options and considering cross-contamination issues too Thumbs-up for the very wide range of coeliac friendly menu options at Harvest

    Stayed in February 2024

  • Reviewed: 23 February 2024

    9.0
    Superb
    • Business trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night

    we had to wait over 20 mins in the que to get in for Breakfast buffet.

    good pool, clean rooms, great locations

    Stayed in January 2024

  • Reviewed: 23 February 2024

    9.0
    We will be back
    • Leisure trip
    • Couple
    • Superior Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable

    Stayed in February 2024

  • Reviewed: 22 February 2024

    8.0
    Really great we enjoyed our time there !
    • Leisure trip
    • Couple
    • Superior Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Was a bit of a walk with baggage from tram station if older and using public transport shuttle or pick up would be awesome!

    Great facilities, concert we attended there was good position, staff were good and lots entertainment and lots of places to eat !!

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Loved the short period of time we where there
    • Leisure trip
    • Family with young children
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was a bit how you going and finding your way around was difficult but not to bad

    Easy access to rooms and really well kept rooms

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Nice place to stay on the GC
    • Leisure trip
    • People with friends
    • Superior Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was fine.

    Lovely refurbished rooms in the casino.

    Stayed in December 2023

Showing 1 – 25

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