8 Casino Drive, Broadbeach, 4218 Gold Coast, Australia
#42 of 121 hotels in Gold Coast
Guests' ChoiceBased on 6054 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.6
Staff
8.7
Value for money
8.0
Free WiFi
8.0
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End of dialog contentReviewed: 25 March 2024
Violani
AustraliaWhere we had breakfast M&G service was slow food was cold and our hot drinks came out 10mins after we had finished our eggs and bacon. Disappointing our last impression of Star.
The room
Stayed in March 2024
Reviewed: 25 March 2024
Irene
AustraliaCost of parking. Should be complimentary for hotel guests
The Garden Kitchen and Bar
Stayed in March 2024
Reviewed: 23 March 2024
Tanya
AustraliaNo bath tub and no mini bar
Well located and the beds were very comfortable.
Stayed in March 2024
Reviewed: 19 March 2024
Linda
AustraliaCouldn’t buy cocktails through the day at the bars, needs a couple more restaurants.
Clean and tidy
Stayed in February 2024
Reviewed: 14 March 2024
Will
AustraliaCost of room service, drinks at bar, etc weren’t great. Lots of kids at pool for a casino as well. Paid $76 for 4 drinks at Asian bar to then take back to room.
Room was amazing.
Stayed in March 2024
Reviewed: 8 March 2024
Suzan
AustraliaGreat comfort, room was surprisingly smaller than I expected for 3 Adults. Only with the room when it says on booking the room is for 3 people then you need to accommodate the room for 3 and not just 2, that is why we pay the extra money for a third person as well. Was disappointed with the restaurant hours, we were in line for breakfast and it was 10.26 when we got to the line to order and we had 1 customer in front of us, by the time the person in front of them ordered the staff behind counter said oh it is 10.31 and the customer in front and ourselves did not get to order breakfast we had to go on to the next menu in which we had not seen and we had family sitting over at the table which then meant we had gone back to square one again. Overall had a good stay.
Stayed in February 2024
Reviewed: 7 March 2024
Valeria
AustraliaFor a 5 star hotel the service was a little disappointing, we weren’t given any information about dinner or breakfast options or help with booking for dinner. Also it was our anniversary getaway & we weren’t asked if we were celebrating a special occasion, just the little touches weren’t there, I was expecting more service from a 5 star hotel, last year we stayed at a 4 star & found a basket of fruit & champagne in our room, so yes expected more service
The property was lovely and the room was comfortable.
Stayed in March 2024
Reviewed: 4 March 2024
Marshall
AustraliaThere were three of us but the room was only set up for two, despite pre booking. We found it strange that the disabled room, which we booked, was the furtherest room from the lifts. A long distance when you have a 96 year old with you. The shower curtain was not long enough or wide enough which meant water went everywhere, difficult for an elderly, disabled person not to slip.
Friendly staff, lovely restaurants and bars. Good location.
Stayed in February 2024
Reviewed: 3 March 2024
Yvonne
AustraliaThe water pressure in the shower was too low. The check in staff were very pleasant but others were disinterested and the concierge was the most unhelpful we’ve ever come across - sorry to have to say that.
Lovely large room with good view. Comfortable bed.
Stayed in March 2024
Reviewed: 1 March 2024
Mariana
AustraliaHad a nice staycation for the weekend. Lovely view from our room, comfy beds and kind staff.
Stayed in March 2024
Reviewed: 29 February 2024
Mark
AustraliaThe hour and a half wait to check in was pathetic, and having to wait for the room to be ready was a huge letdown.
Clean and comfortable
Stayed in February 2024
Reviewed: 29 February 2024
Kerry
AustraliaBreakfast was appaling. There was limited food choice in food. Especially with the amount of people in the Harvest room. Unfortunately we had to have breakfast on 2 of the days with KFC conference. Line ups everywhere. Limited food. Finding a table was terrible. For a buffet breakfast which we have had at other motels this was very substandard. Even if it was included in our room price. $39.90 for this breakfast was an overcharege to say the least.
The bed was so comfy. The lighting under the cabinets in the bathroom. The automatic blinds and curtains.
Stayed in February 2024
Reviewed: 29 February 2024
Isobella
AustraliaThe beds were not comfortable, the room was alot smaller than we expected. We booked a superior deluxe king room so I assumed it would be amazing but it was very average. Not alot of complimentary things like milk, water, conditioner. Could have been much better for the price we paid.
Great location and the casino is heaps of fun. The restaurants also have delicious food.
Stayed in February 2024
Reviewed: 29 February 2024
Natalie
AustraliaCheck in took 30mins, some warming would have been good so could have planned better.
Awesome venue, location and room was terrific.
Stayed in February 2024
Reviewed: 27 February 2024
Jacqueline
AustraliaPool was too hot
Stayed in January 2024
Reviewed: 25 February 2024
Diane
AustraliaThe price Had to pay for parking
Stayed in February 2024
Reviewed: 25 February 2024
Kim
AustraliaBathroom lighting for make up could be better.
Fabulous location, just a short walk to GC light rail, the rooms view, welcoming staff, getting us into our room earlier, being able to drop off bags early, the wonderful concierge we meet on arrival. Beds were sooo comfy.
Stayed in February 2024
Reviewed: 25 February 2024
Marleen
AustraliaFinding an employee on the bed when I entered the room. Also the check in told me soft drinks in the mini bar were free???? No drinks in the mini bar.Room had been double booked
Location in Boardbeach was great.
Stayed in February 2024
Reviewed: 23 February 2024
Jules
AustraliaNo poolside seating available, was so crowded I couldn't take advantage of it which was hugely disappointing. Couldn't even see across the pool from Isoletto seating because of the privacy plants :( BIG thumbs down for me on this. Harvest buffet ambience was hugely disappointing due to the 'food hall' feel of the environment I attended a show, would have been nice to have a discounted accommodation or meals option
Bedding was great, not too heavy to sleep under Variety of eating establishments I attended a show at the theatre and it was perfect to park up my car for the night, drink responsibly and head to my room at the end The doorman at the valet station was great! Friendly and welcoming and didn't rush people through but didn't ignore others either Thumbs-up to the concierge at Harvest for asking about allergies up front Thumbs-up to Chef James for walking me through allergy-free options and considering cross-contamination issues too Thumbs-up for the very wide range of coeliac friendly menu options at Harvest
Stayed in February 2024
Reviewed: 23 February 2024
Dae
Australiawe had to wait over 20 mins in the que to get in for Breakfast buffet.
good pool, clean rooms, great locations
Stayed in January 2024
Reviewed: 23 February 2024
Malcolm
AustraliaComfortable
Stayed in February 2024
Reviewed: 22 February 2024
Vivianne
AustraliaWas a bit of a walk with baggage from tram station if older and using public transport shuttle or pick up would be awesome!
Great facilities, concert we attended there was good position, staff were good and lots entertainment and lots of places to eat !!
Stayed in February 2024
Reviewed: 22 February 2024
Sasha
AustraliaParking was a bit how you going and finding your way around was difficult but not to bad
Easy access to rooms and really well kept rooms
Stayed in February 2024
Reviewed: 22 February 2024
Lorraine
AustraliaIt was fine.
Lovely refurbished rooms in the casino.
Stayed in December 2023
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