165 Phillip Street, Sydney CBD, 2000 Sydney, Australia
#202 of 325 hotels in Sydney
Guests' ChoiceBased on 1836 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
9.2
Facilities
7.7
Staff
8.7
Value for money
8.0
Free WiFi
7.6
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End of dialog contentReviewed: 15 April 2024
Esther
AustraliaNo views
Location
Stayed in April 2024
Reviewed: 30 March 2024
Fabiocidlima
AustraliaThe restaurant forgot my order, and a cockroach was in the room.
Location and room.
Stayed in March 2024
Reviewed: 24 March 2024
Jacqulynn
AustraliaThe only bad thing was the roll out bed!! Not comfortable at at all.
Everything was good. Checking in was easy, rooms were very modern and clean. Really central to everything. Would stay again. Great value for money!
Stayed in February 2024
Reviewed: 17 March 2024
Sarah
AustraliaExpensive. Does not have a pool. Parking is expensive.
Excellent location. Close to train station and light rail. Walking distance to shops and Circular Quay
Stayed in March 2024
Reviewed: 6 March 2024
Janine
AustraliaNo instructions on using facilities air con, lights, I wanted more info on what was around the location, like restaurants, cafes, etc. the one restaurant recommended was not suitable for me as I am gluten free so no choice.
room was adequate and clean
Stayed in March 2024
Reviewed: 4 March 2024
Tom
AustraliaOnly 2 coffee pods. None at reception when I enquired.
Ease of check in. Perfect location for Sydney Eye Hospital. Forgot my phone charger, they supplied one.
Stayed in March 2024
Reviewed: 29 February 2024
Johanna
AustraliaExtremely comfortable and so close to shops and the harbour. Everything in walking distance. The staff was friendly and readily available. It was great to be able to leave our bags in reception prior to check in.
Stayed in February 2024
Reviewed: 19 February 2024
Wendy
AustraliaOn arrival, around 5pm, we were met by a male staff member who was very dishevelled and untidy although he did seem to know what he was doing. There was also a serious leak from the bathroom through the wall of the shower onto the carpet. It was saturated by the time we discovered it House keeping did not notice it Also they did not top up our complementary supplies. We were able to get some through reception. There was also a serious stain in the toilet bowl which was very unpleasant and the seat of the toilet would not remain up when in use. Breakfast provided at a local cafe was sufficient
The location was the best aspect of the property
Stayed in February 2024
Reviewed: 18 February 2024
Anthony
AustraliaThe offsite breakfast location was not a great option as they had plenty of early morning coffee traffic, were not set-up for breakfast at opening time and only had one staff member on.
Proximity to my business meetings the following day.
Stayed in January 2024
Reviewed: 10 February 2024
Eileen
AustraliaBeing able to access room at 2 not 2.30 .
Location was excellent for medical appointments
Stayed in February 2024
Reviewed: 2 February 2024
Norman
AustraliaPoor choice for room service from Barstardo, limited choice at top $. More choice required.
Wasn't clear at time of booking breakfast was redeemed by voucher off site... I was hoping for continental breakfast in room
Stayed in February 2024
Reviewed: 1 February 2024
Kylie
AustraliaNeeds more room in the bathroom between the door and the shower when closing door. There is very little room to move to the toilet.
Location was great it was a short walk to a wedding venue at the botanical gardens. Front reception staff were lovely & very helpful. Room was clean & comfortable.
Stayed in January 2024
Reviewed: 28 January 2024
John
AustraliaGreat location, clean an modern
Stayed in January 2024
Reviewed: 14 January 2024
Pappas
AustraliaGreat location! A short walk to so many places.
Stayed in January 2024
Reviewed: 10 January 2024
John
AustraliaLack of bowls for breakfast.
location and bed.
Stayed in January 2024
Reviewed: 9 January 2024
Linh
VietnamIt would be great if they can offer buffet breakfast
Good location. Supportive and friendly staff
Stayed in January 2024
Reviewed: 8 January 2024
Lambertus
IndonesiaClose to the opera house, the bridge, botanic garden, train station (St James & Martin Place). I can suggest to stay in this place for traveling around th ecity
Stayed in January 2024
Reviewed: 3 January 2024
Julia
AustraliaSmallish room and no cafe/restaurant available - twin was not available despite reconfirming need for this few days prior to arrival which was not ideal as traveling with a friend
Location of hôtel and staff
Stayed in January 2024
Reviewed: 29 December 2023
Harry
AustraliaThe location was very good but as I have MS it can be difficult getting around. The staff were excellent and the room and bed were very good.
Stayed in December 2023
Reviewed: 23 December 2023
Issabella
AustraliaThe parking spot could have been better as it was a bit of a walk with heavy bags
Staff were very friendly and helpful. Room was nice and comfortable plus the location was walking distance from everywhere
Stayed in November 2023
Reviewed: 15 December 2023
Michele
AustraliaTV didn't work
Location is great.
Stayed in November 2023
Reviewed: 13 December 2023
Joe
AustraliaThe fridge did not work. I reported it a few times but nothing was done.
The location was great for what we needed to see and do
Stayed in December 2023
Reviewed: 5 December 2023
Steven
AustraliaIt was a very small room for the price. I was in court the following day and I no decent desk to work from or set up my laptop etc.
Good location to law chambers, very well appointed room, clean. Pleasant staff.
Stayed in December 2023
Reviewed: 4 December 2023
Gavin
AustraliaNo on site breakfast ability
Very comfortable bed and mattress
Stayed in December 2023
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