Nothing really

The room was fantastic. Very clean and well appointed. The morning breakfast buffet was awesome.

Stayed in March 2024

It's little mazy how you get around. The reception is upstairs from the entrance and the rooms are a way off from the reception. The floors are looking exactly the same as you get off the elevator so you need to be careful when exciting. My room had a broken sofa bed that they weren't able to fix whole I stayed there.

Great location. Staff was nice. Keijo at the breakfast was fantastic!

Stayed in March 2024

It’s a little far from the train station, but not terribly.

It was in the heart of Helsinki.

Stayed in February 2024

1. Wine glasses in the room were not washed - were full of lipstick and fingerprints. Terrible feeling. 2. Breakfast - egg station was over low quality - eggs royal - worst ever, omelet - not eatable. Pure selection of other options for such a high level place.

Design, location, building - all is amazing.

Stayed in January 2024

Nothing

Loved the Hotel. It was warm & friendly with superb facilities

Stayed in January 2024

central location, friendly staff, excellent breakfast, hotel with wonderful art objects,

Stayed in January 2024

Amazing hotel in a beautiful location across from a park. Helpful staff and absolutely delicious breakfast buffet, Thai restaurant and bakery. The food was exceptional. The twin double rooms were ideal for a family of 4. Highly recommend.

Stayed in January 2024

One of the staff at the spa not friendly. When I asked her questions regarding the spa services she just do her own things.

Love the interior design of the room. The room and bathroom are clean and spacious. Great location near to malls and restaurants. The breakfast was good and the restaurant staffs were friendly. Definitely worth to stay here.

Stayed in December 2023

The rug in the room was quite inconvenient

Loved the breakfast for the fresh food and drinks The room was very comfortable

Stayed in November 2023

Excellent pool and spa. Awesome breakfast until midday!!! Lovely room with an amazing bathroom!

Stayed in November 2023

Limited food options on the room service menu and also in the Wintergarten bar.

Serenity suite was wonderful and very well equipped it’s luxurious bathroom products/ kettle, coffee and teas etc. even a jug for water. Spa was fantastic and staff and service excellent. Location couldn’t be better. Bar is great, with very good drink’s selection. Breakfast also excellent.

Stayed in October 2023

Breakfast excellent. great location and very elegant hotel

Stayed in October 2023

As a solo traveler, we often get given the smaller rooms. I felt my room didn’t match the advertised room given it had a smaller internal courtyard facing window rather than a larger external facing own. I was disappointed. I probably could have queried and asked for a room on a higher level with the outward facing window especially as I checked in early.

Sauna, breakfast, room decor was lovely, location great

Stayed in September 2023

Great location, good facilities, nice breakfast. Friendly staff.

Stayed in August 2023

The staff is very polite and friendly. From front desk when checking-in and checking-out, the greek gentleman in the breakfast room and the lovely finish girl in the cafe. The Spa is was good presented and very clean.

Stayed in August 2023

The blackout curtain in the room needs to be lowered a bit

Everything

Stayed in July 2023

Amazing location. The room was very good and whilst not huge was perfect for our stay. The spa was fantastic and I had a hot stone massage treatment which was exceptional. The breakfast was delicious. The bar menu was not very big but the staff were great and accommodated our requests. We didn’t get to try the in house Asian restaurant as it was closed for the summer.

Stayed in June 2023

Nothing

All the carefully thought-out design features, so that everything in our room was easy to operate and very comfortable to stay in. (eg lighting worked well and switches were in the right places). Also loved the art/design fusion with lots of interesting artworks in public areas (eg large hanging Ai Weiwei sculpture).The staff were very friendly and professional. Nothing was too much trouble. Breakfast staff were exceptional.

Stayed in June 2023

Room cleaning was not perfct when we arrived, something left from previous guest and they more or less missed us the next day simply as we had do not disturb on only until after breakfast. By 11 we switched to make up the room and by 5pm they hadn't done it and we needed some fresh towels. Which they did bring.

Very good breakfast with freshly made eggs. Room was spacious, loved the soda stream in the room for making sparkling water.

Stayed in March 2023

the hotel is a bit boring , formal minimalist. It should have some elements of fun or art.

great rooms, nice breakfast good location. The hotel is a little boring but clean and new, so its ok.

Stayed in February 2023

Beautiful room, dog friendly, great breakfast.

Stayed in December 2022

Nothing

Location and how comfortable the room was.

Stayed in December 2022

The bar isn't the most welcoming area. Breakfast selection somewhat limited.

Location is fantastic.

Stayed in November 2022

The indoor garden!

Stayed in October 2022