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Reviews of Glastonbury Hotel

4-9 Royal Parade, Eastbourne, BN22 7AR, United Kingdom

#31 of 34 hotels in Eastbourne

Guests' Choice

Review score

Based on 862 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    8.7

  • Facilities

    6.2

  • Staff

    7.5

  • Value for money

    7.0

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 9 March 2024

    6.0
    It’s ok the location is great and friendly stuff
    • Leisure trip
    • Solo traveller
    • Single Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    In my room I found some hairs in the bathroom and on the carpet which wasn’t pleasant to me. The room looked clean but probably wasn’t cleaned properly

    I like the friendly reception lady

    Stayed in February 2024

  • Reviewed: 31 January 2024

    7.0
    Good value for the seafront location
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights

    Elevator was a bit rickety,but it is a old type hotel with character

    great location on the seafront and a shortish walk into town.

    Stayed in January 2024

  • Reviewed: 9 November 2023

    5.0
    Just acceptable
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Lounge reception area

    Location

    Stayed in November 2023

  • Reviewed: 21 October 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Leak under sink .

    The veiw. Beds comfortable. Didn't like the rubber mat in shower .it's was good value for what we wanted.

    Stayed in October 2023

  • Reviewed: 17 September 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Toilet seat didn't fit properly on the toilet, part of the shower knob was broken off

    Room was a good size and nice and clean and great views

    Stayed in September 2023

  • Reviewed: 13 September 2023

    5.0
    Not the worst, but improvements needed
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    Door lock wasn't working properly, I spent about 10 minutes to figure out how to unlock it, to lock it I only came out with solution to do it from inside and then just shut the door. Bedsheets wasn't cleanest, as many reviews mention - carpets are horrible. There is also a hall on the ground floor, full of old stuff(furniture etc), looks unbelievably dirty and spooky, we accidentally went there by following way out signs.

    Location, huge windows and view

    Stayed in September 2023

  • Reviewed: 4 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The smell from the hallways and the reception .

    Stayed in September 2023

  • Reviewed: 27 August 2023

    6.0
    Does the job!
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The place is need of a series update!

    Staff were incredibly helpful. The sea view/location was amazing.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    5.0
    Had a good stay,
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Bedroom door was badly scratched, paintwork in room needs repainting & decor needs tlc!

    Location, outside area from the room & having a fridge in the room.

    Stayed in July 2023

  • Reviewed: 18 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Very dirty room, I found dirty pampers behind the fridge there was a lot of dirty stuff........

    Nice view, big room.

    Stayed in August 2023

  • Reviewed: 18 July 2023

    6.0
    Overrall pleasant, the refurb was a bit disruptive but the room clean, spacious and comfortable.
    • Business trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 2 nights

    On arrival there were 2 gentleman and a baby by the desk, who I assumed were guests but were family connected to the hotel. One of the gentleman very rudely/abruptly told me to 'wait here' (I was with my 3 year old and his tone was unnessesarily unfriendly and she picked up on this - not a great start). We then dealt with the female running FoH, who was lovely. Unfortunately, our en suite bath plug had hair in it, and one of the soap packets had a used tissue in it, which wasn't very pleasant. I think maybe one of the staff had used the room that day - it was otherwise clean. When we had left the room to find a shop - a workman had entered and fixed a fitting in the bathroom without letting me know they were going to be in the room. I made it clear that they needed to tell/ask me this and any further access needed should be cleared with me first. Building works and banging commenced above our room around 9am - I went to reception to request they held off for an hour to allow us to get ready in peace (we have works next door at home as well, so very unfortunate) - initially telling me (male saturday DM) that he couldn't do anything - I mentioned the other issues we'd had and he did eventually sort it out. Beautiful hand made curtains in this particular room but did not keep any light out - room was in full daylight by 5am. No immediate further disruption regarding above issues, although they did commence banging on Sunday - we were cheking out but would have been frustrating if we were not. There is a lift but very, very old (cage shutter), didn't line up on G floor so was a step the buggy kept getting stuck on and my small stroller struggled to get in and out of it - let alone me too (definitely wouldn't be able to take a wheelchair in it). It scared my toddler - just a warning for others with small children. I didn't spand any time in the foyer or bar to comment.

    Beautiful sea view. Very comfortable bed and very spacious double room with small balcony. Female receptionist (Rehana?) was extremly pleasant, apologised for the slight disarray around the halls as they were refurbishing. The first room we were taken to had a lock/door problem which was due to be seen to within a couple of hours - she changed her mind whilst explaining this and showed us to a different room to save further disruption to our stay. Saturday male receptionist/porter/duty manager was very helpful with a noise issue on Saturday morning.

    Stayed in July 2023

  • Reviewed: 28 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 2 nights

    Everything was OK, but it is necessary to say that I am happy with basic things.

    Stayed in October 2022

  • Reviewed: 3 October 2022

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    I tried to book for a group to share rooms 3 or 4 beds , but was told unavailable, 6 of us arrived with 3 double rooms booked , in total between the rooms we had 10 beds !!!! So we had a room not even used , such a waste and waste of money 😒

    Stayed in October 2022

  • Reviewed: 22 September 2022

    7.0
    Very Good
    • Leisure trip
    • Solo traveller
    • Double Room with Sea View
    • Stayed 2 nights

    Would be nice if Hotel Guests got a discount at the onsite snooker club

    Good location. Very helpful and friendly staff

    Stayed in September 2022

  • Reviewed: 10 September 2022

    7.0
    Will be a very good hotel when the redecoration and updating copleted o
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Not applicable

    Stayed in September 2022

  • Reviewed: 7 September 2022

    5.0
    • Leisure trip
    • Group
    • Budget Single Room
    • Stayed 3 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 4 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    that they got lots of people living there and very noise

    just chilling out

    Stayed in September 2022

  • Reviewed: 29 August 2022

    7.0
    everything was fine apart from the mattress
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    one of the mattresses was very uncomfortable

    nice room with balcony, sea view

    Stayed in August 2022

  • Reviewed: 22 August 2022

    7.0
    Ok
    • Leisure trip
    • Solo traveller
    • Budget Single Room
    • Stayed 2 nights

    Needs refurbish

    Location

    Stayed in August 2022

  • Reviewed: 7 August 2022

    6.0
    Hotel situation was what we needed, enjoyed the view from room.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 2 nights

    The decor/cleanliness around corridors etc could be improved. No hairdryer. Room carpet was stained and basic wardrobe facilities. Pity breakfast wasn’t available in hotel even as a extra.

    Room size, wonderful sea view. The shower room was good. Tea/coffee etc available, included a fridge too.

    Stayed in August 2022

  • Reviewed: 3 August 2022

    7.0
    Helpful people in the Reception
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    If there is mirror in the Room that we can see ourself before going out. And water is not strong enough For showering, washing the hair.

    Location is very near in shops, walking distance to the shore.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    Mostly clean but there were stains on the towels and the bed sheets which was obviously quite offputting. Water left in the kettle from a previous stay which looked very dirty.

    Location is perfect, absolutely wonderful sea views and nice, spacious rooms. Staff were friendly.

    Stayed in July 2022

  • Reviewed: 27 July 2022

    5.0
    lovely but could do with a little TLC
    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    bedroom balcony door didn’t lock so wasn’t safe.

    upon arriving the exterior was lovely. had comfy beds lovely bathroom and lovely views.

    Stayed in July 2022

  • Reviewed: 24 July 2022

    6.0
    overnight stop
    • Leisure trip
    • People with friends
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    n/a

    it was a place to sleep midway through journey

    Stayed in July 2022

Showing 1 – 25

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