HS 12, Sandakan Harbour Square, 90000 Sandakan, Malaysia
#4 of 24 hotels in Sandakan
Guests' ChoiceBased on 859 hotel reviews
8.2Cleanliness
8.4
Comfort
8.4
Location
9.1
Facilities
8.1
Staff
9.1
Value for money
8.5
Free WiFi
9.1
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End of dialog contentReviewed: 28 March 2024
Celine
IrelandBit of noise outside but not too bad
Very clean, nice staff & good air conditioning. Breakfast was not bad either.
Stayed in March 2024
Reviewed: 26 March 2024
Sarah
AustraliaVery noisy outside the hotel as there was a Ramadan festival on - wish this had been communicated at the time of booking. Thankfully did not go on too late.
Very good location. Right next to Sandakan Central Markets. Easy place for tours to pick you up from. Shopping centre right next door so easy to pick up anything that you need. Clean apartment. Great view over the water. Lovely staff with excellent communication. Standard breakfast.
Stayed in March 2024
Reviewed: 25 March 2024
Ian
United KingdomNo issues
Seaside hotel, plenty of eating options great view from room.
Stayed in March 2024
Reviewed: 25 March 2024
Urtė
LithuaniaRoom was a bit small but ok for short stay. Breakfast was a bit lacking.
Very clean rooms in the centre of Sandakan. Bed was big an comfortable. It's great that there is place to get free drinking water.
Stayed in March 2024
Reviewed: 21 March 2024
Ondrej
Czech RepublicWe enjoyed our stay. The hotel is at the best spot of the city, by the mall. Breakfast was good, room nice and clean. All Fine. As the city was ugly, the hotel was nice.
Stayed in March 2024
Reviewed: 21 March 2024
E
GermanyWindows are not very Sound proofed; we asked for support with arrangiert a taxi, but they just recommend the GRAP app
Great breakfast in the Café next door; solid WiFi, good room size and everything worked well (we stayed twice, once in the 4th floor and one on the 1st floor while the later room was a bit aged, so ask for the upper floors); very helpful personnel; luggage room available
Stayed in March 2024
Reviewed: 18 March 2024
Monika
United KingdomBreakfast was very traditional.
The room was ok, quite old.
Stayed in March 2024
Reviewed: 17 March 2024
Inga
LithuaniaA little bit noisy.
Good stay for one night.
Stayed in March 2024
Reviewed: 16 March 2024
Radhakrishnan
IndiaGreat Location, clean rooms, Friendly staff. It is a decent hotel considering the size of the City. May be one of the better hotels there.
Stayed in March 2024
Reviewed: 11 March 2024
Kenward
United KingdomDidnt cater for my dietary requirements at breakfast even though I informed them when I booked and at checkin. No effort was made to make sure I had same experience as other guests who could eat anything even though I paid the same!
Location
Stayed in March 2024
Reviewed: 11 March 2024
Aliudin
Brunei DarussalamThe food needs to be improved and the hospitality of the greeter needs to be improved...other than that everything is good...thank you Elopura...👍
Location
Stayed in March 2024
Reviewed: 8 March 2024
Wayne
AustraliaOur first stay was good our return stay not so good a different room had an unpleasant odour as if room hadn’t been used for a while window wouldn’t open
The theme around the hotel is good music history etc
Stayed in March 2024
Reviewed: 7 March 2024
Muhammad
Brunei DarussalamJust one pillow per guest. Need two. Water pressure for shower weak.
By the sea (very clean), good choice of restaurants within the hotel complex and in town.
Stayed in March 2024
Reviewed: 6 March 2024
87henry
GermanyBreakfast is very poor. At 9:00h most of the items were finished. Which was left was of very poor quality.
Stayed in March 2024
Reviewed: 6 March 2024
Amina
United StatesNothing
Loved the location and the atmosphere, the view was nice and the facilities were amazing. Everything is near by walking distance. Clean and quiet. Very comfortable pillows and beds. This is now my favourite hotel in Sandakan. Will recommend to everyone that’s how much we loved it.
Stayed in March 2024
Reviewed: 6 March 2024
Sarah
Malaysiaroom size
location
Stayed in March 2024
Reviewed: 6 March 2024
William
IrelandThe buffet was almost out of food at 8:30am and no-one was in a hurry to replenish it. No refrigerator in the room.
Very good breakfast buffet which changed daily. Excellent location by the water. Very comfortable room.
Stayed in February 2024
Reviewed: 6 March 2024
Liz
United KingdomIt was clean with nice size rooms and a lovely view of the seafront. The breakfast was good with a lot of variety. There is ample parking next door in the Harbour Mall car park which costs a max of 6MR for 24 hours.
Stayed in March 2024
Reviewed: 6 March 2024
Melvin
CanadaThey forgot to replace toilet paper. 🧻 This was a 3 star rated hotel and in that sense met expectations. We chose a small room but next time would definitely upgrade to their larger offerings.
The staff were definitely friendly and most helpful answering all our questions. The breakfast was ample in a semi outdoor setting by the seaside.
Stayed in March 2024
Reviewed: 3 March 2024
If
AustraliaIf your looking for alcohol, there seems to be none available, but this is pretty normal for this part of Borneo. There was some minor inconvenience with some renovations taking place, but that was all.
Nice location overlooking the water, close to mall, and restaurants along the waterfront. Comfortable bed, and nice facilities in room for the price. Rooftop terrace was pleasant and lovely outlook. Breakfast was reasonable without being fantastic.I would certainly stay here if I visited again.
Stayed in February 2024
Reviewed: 2 March 2024
Chiara
ItalyUnfortunately there was a weird smell coming out from out bathroom.
Great location and breakfast, super recommended for a stay in Sandakan. The hotel is new and well maintained, our room was clean.
Stayed in February 2024
Reviewed: 27 February 2024
Amber
United StatesThe bathroom got a little smelly, but that seemed to be common for properties throughout Malaysia.
Great location, right next to a mall. Very easy to use Grab to get around (like to the airport, to Sepilok, etc.) Nice breakfast with many options. Enjoyed the smart tv and good WiFi! Very friendly hotel staff as well. We loved the movie theme of the hotel as well. We would stay here again.
Stayed in February 2024
Reviewed: 26 February 2024
Jozsef
HungaryVery good breakfast, good location, a nice new building. Helpful and smiling staff. Room was also nice and comfortable.
Stayed in January 2024
Reviewed: 26 February 2024
Arup
IndiaNothing as such
Best located hotel in Sandakan town, the movie theme is amazing, the buffet breakfast. Overall great value for money.
Stayed in February 2024
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