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Reviews of Comfort Suites Newport News Airport 3 stars

12570 Jefferson Avenue, Newport News, VA 23602, United States

#4 of 41 hotels in Newport News

Guests' Choice

Review score

Based on 1360 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    8.9

  • Value for money

    8.5

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 28 March 2024

    10
    Wonderful and Beautiful a very comfortable relaxing stay. I will recommend to family & friends
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was perfect

    The location is Great! Very convenient for me. Nice and quiet and Beautiful!

    Stayed in March 2024

  • Reviewed: 27 March 2024

    10
    It was good. Ms Amy is the best very professional and nice
    • Family with young children
    • King Suite with Sofa-Bed
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Everything

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Suite - Accessible/Non-Smoking
    • Stayed 5 nights

    Coffee was often available.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    10
    I was so happy with my accommodations that i am a lifelong customer
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa-Bed
    • Stayed 2 nights
    • Submitted via mobile

    N/S

    Inviting lighting, clean floors outdoors and indoors.

    Stayed in February 2024

  • Reviewed: 11 March 2024

    10
    amazing place its like home away from home
    • Leisure trip
    • Group
    • King Suite with Sofa-Bed
    • Stayed 3 nights
    • Submitted via mobile

    its in a central location has restaurants and stores right in the middle of of everything in newport news virginia

    Amy was amazing the minute you walk thur the door she is happy so nice and sweet it like your at home that why this is the 2nd trip in less then a month they have breakfast and its in a great location restaurant and stores it a great place to stay home away from home

    Stayed in March 2024

  • Reviewed: 6 March 2024

    7.0
    Nice place.
    • Leisure trip
    • People with friends
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Parking was limited and no water pressure! Hard time rinsing hair. Our room was right where people smoked and talked all throughout the night. Kept waking me up.

    The breakfast was good to have. Proximity to airport and friend’s house.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Very comfortable and inviting.
    • Family with young children
    • King Suite with Sofa-Bed
    • Stayed 2 nights
    • Submitted via mobile

    The property had a real hospitable vibe

    Stayed in February 2024

  • Reviewed: 28 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite with Sofa-Bed
    • Stayed 2 nights

    Staff excellent

    Stayed in January 2024

  • Reviewed: 28 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Amazing everything for that price! Rooms are great size, indoor pool onsite and breakfast is amazing!

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    Dead bolt did not work on our door. I reported it to the front desk.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't eat the breakfast but my husband did. He liked it okay.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    N/a

    Room and location

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The pool should’ve been warmer

    The breakfast was very good. The pool was a little cold.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights

    Better breakfast than what yiu offer.

    Everything was ok except for the breakfast.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    10
    For our short 2 night stay, everyone was really friendly. Breakfast had variety and the place was really clean. It smell
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was AMAZING!

    As soon as we arrived, the front desk clerk was VERY attentive and friendly. She helped us and was just so welcoming.

    Stayed in February 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Family with young children
    • Accessible Room, Two Queen Beds, Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Closeness to restaurants

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Enjoyed it. I'll stay again
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    More breakfast selections and cappuccino machine would have been nice

    Friendly staff clean and quiet atmosphere

    Stayed in February 2024

  • Reviewed: 16 February 2024

    9.0
    Nice
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    N/a

    Close to shopping center and restaurants

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Was very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Tried to charge me extra for the deposit when I arrived

    Easy access to everything around

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very Nice Location
    • Couple
    • Queen Suite with Two Queen Beds
    • Stayed 10 nights
    • Submitted via mobile

    Pillows too soft Coffee very bitter Walls too thin

    Location Decent breakfast

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    I would stay again.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing it was great!

    Miss Amy at the front was amazing. She was so friendly and kind. Check in was easy and smooth. Great hotel to get away .

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Good except for the pool experience.
    • Leisure trip
    • Couple
    • King Suite with Sofa-Bed
    • Stayed 2 nights
    • Submitted via mobile

    We booked this hotel because we wanted to relax in the indoor pool. When we went to swim in the pool it was ice cold. I asked an employee and was told that it had been broken for 3 days. Nothing was on the pool door letting guess know the pool heating was broke and water was ice cold. Very disappointed.

    Stayed in February 2024

  • Reviewed: 1 February 2024

    10
    Birthday Weekend at Comfort Suites
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    We came for my son's birthday weekend, he wanted to play in the pool. Everything was perfect, from check in, to check out. The beds are so comfy, and I swear that's the best sleeper sofa I've ever slept on!!

    Stayed in January 2024

  • Reviewed: 1 February 2024

    10
    One of our favorite places to stay!
    • Leisure trip
    • Family with young children
    • King Suite with Sofa-Bed
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Friendly staff, clean, comfortable, location

    Stayed in January 2024

  • Reviewed: 1 February 2024

    10
    great except the pool windows being open in the middle of winter
    • Leisure trip
    • Couple
    • King Suite with Sofa-Bed
    • Stayed 3 nights
    • Submitted via mobile

    loved it just shut the windows in the pool

    amy front desk made you feel at home she is amazing so happy Nd inviting great front desk also should be a manger she was better then all the rest alway graded us and is an amazing employee

    Stayed in January 2024

Showing 1 – 25

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