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  5. Reviews of Cape Grace, A Fairmont Managed Hotel

Reviews of Cape Grace, A Fairmont Managed Hotel 5 stars

West Quay Victoria & Alfred Waterfront, Waterfront, 8002 Cape Town, South Africa

#55 of 205 hotels in Cape Town

Guests' Choice

Review score

Based on 77 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    9.2

  • Staff

    9.5

  • Value for money

    8.2

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Showing 1 – 25

  • Reviewed: 6 April 2024

    8.0
    Absolutely loved our stay, although we look toward to the food options being improved
    • Leisure trip
    • Couple
    • Fairmont Room with Harbour View
    • Stayed 4 nights
    • Submitted via mobile

    The menu is too small :( there is no food served late at night, very few dinner options on the menu and no breakfast options. You have to go down stairs for breakfast which ends quite early too. When on holiday some people prefer to sleep in so adding breakfast and more dinner options to the menu would really work well and round off the whole experiences. Not to mention downstairs booking a dinner at the restaurant, when handed the menu it’s the exact same as the lunch menu we had that day. Very disappointing:( we would look forward to returning if the food options were just upgraded

    The property is absolutely amazing. The ambiance is incredible, the location is so central, we felt so safe with such great security checks through the property. The room is so clean, the towels are amazing and bed linen. The harbour and Mountain View side is just perfect. We would definitely stay here again especially if they upgraded the menu selection

    Stayed in April 2024

  • Reviewed: 27 March 2024

    10
    A luxurious stay with top tier treatment.
    • Leisure trip
    • Couple
    • Fairmont Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    N/A everything was great!

    Modern, elegant, and the epitome of class!! The newly refurbished hotel is exceptional! I will, without a doubt, visit again. From the doorman, concierge, waitresses, chefs - the staff are warm, welcoming and simply outstanding!

    Stayed in March 2024

  • Reviewed: 30 April 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Staff were exceptional, perfect location

    Stayed in April 2023

  • Reviewed: 27 April 2023

    10
    I was not disappointed in any way.
    • Leisure trip
    • Solo traveller
    • Fairmont Room with Harbour View
    • Stayed 4 nights
    • Submitted via mobile

    no complaints.

    the rooms were spacious and comfortable. the location was perfect for my trip goals. the concierge staff were exceptionally helpful with bookings. breakfast was great.

    Stayed in April 2023

  • Reviewed: 2 April 2023

    9.0
    Highly recommend it - for holiday and for business.
    • Business trip
    • Couple
    • Fairmont Room with Harbour View
    • Stayed 1 night

    They dont know how to make Irish Coffees in the bar - disappointing.

    Everything, the whole experience was top class.

    Stayed in March 2023

  • Reviewed: 21 February 2023

    10
    excellent
    • Business trip
    • Solo traveller
    • Fairmont Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    Can’t think of anything to add here.

    Everything. Food was excellent, spa and gym very enjoyable, location is amazing and service flawless.

    Stayed in January 2023

  • Reviewed: 8 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Fairmont Room with Harbour View
    • Stayed 4 nights

    Very engaged staff, excellent location, large well appointed rooms and a really good restaurant

    Stayed in February 2023

  • Reviewed: 4 February 2023

    10
    such service and attention to detail in all things related to the hotel and its guests.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    we liked everything about The Cape Grace.

    the location was excellent. Our rooms were comfortable and services at our convenience.

    Stayed in February 2023

  • Reviewed: 7 January 2023

    10
    over ten years of staying at the Cape Grace and they never disappoint . my favorite hotel for business and leisure in al
    • Leisure trip
    • Solo traveller
    • Fairmont Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    service

    Stayed in January 2023

  • Reviewed: 3 December 2022

    10
    great service as always. good position on the docks at the Waterfront. very attentive service
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    nothing

    great location

    Stayed in December 2022

  • Reviewed: 2 November 2022

    9.0
    felt like a valued guest
    • Leisure trip
    • Couple
    • Luxury King Room with Balcony
    • Stayed 6 nights
    • Submitted via mobile

    nothing

    great location, very comfortable.

    Stayed in September 2022

  • Reviewed: 10 October 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury King Room with Patio
    • Stayed 5 nights

    Great service. Concierges were most helpful and did a great job with scheduling and bookings. Great breakfast.

    Stayed in September 2022

  • Reviewed: 23 July 2022

    10
    Perfect
    • Leisure trip
    • People with friends
    • Luxury King Room with Balcony
    • Stayed 10 nights
    • Submitted via mobile

    A revisit to a perfect hotel

    Stayed in July 2022

  • Reviewed: 20 July 2022

    10
    Divine!
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 1 night

    After two weeks of travelling, the menu for dinner felt too elaborate, but the chef was able to simplify one of the dishes for me so that I could enjoy a simple grilled Kingklip with vegetables.

    It was an absolute joy to return to the Cape Grace. Friendly and welcoming, very comfortable, excellent location and so elegant! I enjoyed a good dinner and an excellent breakfast in the lovely Signal Restaurant and look forward to my next visit.

    Stayed in July 2022

  • Reviewed: 8 May 2022

    8.0
    A real treat
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    My pillow

    The location is fantastic

    Stayed in May 2022

  • Reviewed: 5 April 2022

    8.0
    Brilliant staff and service, good quality rooms, excellent dining!
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    not keen on the view from balcony overlooking the front of the hotel

    excellent facilities although restricted due to Covid

    Stayed in March 2022

  • Reviewed: 3 April 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No preparation of bed and room for night Whisky Bar closed at 10:30, we arrived 10 min later and did not get a drink anymore

    Very friendly and competent staff at reception Location of hotel is excellent at the waterfront Parking directly in front of the entrance of hotel Free upgrade to table mountain room

    Stayed in April 2022

  • Reviewed: 9 March 2022

    10
    EVERYONE should spend at least one night here in their lifetime! Cape Grace is simply divine!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 12 nights

    There is virtually nothing negative to say about this gorgeous hotel; a minor suggestion is we felt that there should be a more informative magazine in the bedroom, such as the one that was given in the courtesy car. This would be beneficial for new visitors to the country and local area. Also, the hand made, locally produced toiletries in the bedrooms; although lovely and attractively packaged, were very feminine in their fragrance, and we felt that they should be more unisex in their scent and appearance. Neither of these minor points impeded our stay; they are just suggestions.

    All members of the staff were attentive to our needs at all times. Our deluxe penthouse bedroom and hotel was divinely sumptuous and luxurious. The breakfast was plentiful and served in a delightful restaurant setting. The pool area was private, yet felt like being on an expensive cruise liner. The complimentary car was a fantastic luxury, and kept us air conditioned on our local day trips. The location is simply perfect for enjoying all the V&A waterfront has to offer, as well as travelling to the local areas and airport. This stay was truly very, very special, and a large part of the experience is down to residing at Cape Grace! We were even presented with hand made chocolates, sparkling wine and a fruit basket on our anniversary. We LOVED our stay and cannot rate it highly enough.

    Stayed in March 2022

  • Reviewed: 4 March 2022

    10
    We will definitely be back soon, the Cape Grace is incredible!
    • Leisure trip
    • Couple
    • Superior Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    nothing not to like!

    absolutely everything, the staff is incredible and would do anything to help! the staff of Cape Grace makes this hotel very special.

    Stayed in March 2022

  • Reviewed: 15 February 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury King Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    We loved the views, the staff, the attention to detail and so much more. We had a wonderful stay and as Cape Grace states: "You owe yourself a stay with us, at least once in your lifetime" We will definately be back.

    Stayed in February 2022

  • Reviewed: 12 February 2022

    10
    very enjoyable
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    -

    The location, it is well kept, friendly staff.

    Stayed in February 2022

  • Reviewed: 11 January 2022

    10
    would love to return one day
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    if anything pool is a bit small

    fabulous location and service. nothing too much trouble. wonderful room with a Juliet balcony facing the harbour and table mountain

    Stayed in January 2022

  • Reviewed: 6 January 2022

    10
    it was a wonderful and memorable stay
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 3 nights

    Excellent Breakfast and location as well

    Stayed in January 2022

  • Reviewed: 13 December 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    shower head too small

    clean, quiet with peace of mind

    Stayed in December 2021

Showing 1 – 25

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